Communication   Essential to Human Behavior
What IS communication?        Definition                      Outcomes Communication is the           Create shared mean...
Why do we communicate? To express affiliation To achieve goals To influence other
How we communicate… Communication is symbolic Communication requires a shared code   Encoding and decoding Communicati...
Models of Communication          The Linear Model
Models of Communication         The Interaction Model
Models of Communication     The Competent Communication Model
Perception A cognitive process through  which we interpret our  experiences and come to  our own unique  understandings ...
Schemas: organizing perceptions     Schemas are…                Types of schemas… Mental structures that put    Prototyp...
Challenges to perception Selective perception Undue influence Attributions
Changing perceptions Understand ourselves Understand how we manage our own circles or influence  and identities; this ch...
Communication and culture Culture is defined as a         Culture relates to:  person’s beliefs and              Values...
Individualism-CollectivismDimension   Individualistic                    Collective Personal goals and           Collect...
Effective and appropriateintercultural communication Listen effectively Think before speaking or acting Be empathic Do...
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CWI comm 101 pres 1, 2, 3

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CWI comm 101 pres 1, 2, 3

  1. 1. Communication Essential to Human Behavior
  2. 2. What IS communication? Definition Outcomes Communication is the  Create shared meaning process by which individuals use symbols and  Create understanding behaviors to exchange information  Develop relationships  O’Hair and Wiemann (2009)
  3. 3. Why do we communicate? To express affiliation To achieve goals To influence other
  4. 4. How we communicate… Communication is symbolic Communication requires a shared code  Encoding and decoding Communication is linked to culture Communication need not be intentional  Interpersonal vs Intrapersonal Communication occurs through various channels Communication is a transactional process
  5. 5. Models of Communication The Linear Model
  6. 6. Models of Communication The Interaction Model
  7. 7. Models of Communication The Competent Communication Model
  8. 8. Perception A cognitive process through which we interpret our experiences and come to our own unique understandings To gather, organize, and evaluate the information we receive we use schemas
  9. 9. Schemas: organizing perceptions Schemas are… Types of schemas… Mental structures that put  Prototype together related bits of information  Stereotype Help you understand how  Script things work and how they should proceed Evolve and change over time
  10. 10. Challenges to perception Selective perception Undue influence Attributions
  11. 11. Changing perceptions Understand ourselves Understand how we manage our own circles or influence and identities; this changes over time Words crystalize perceptions Check with others Distinguish between facts and inference Monitor the self-serving bias
  12. 12. Communication and culture Culture is defined as a  Culture relates to: person’s beliefs and  Values attitudes about their world.  Beliefs Their spirituality, their  Organizations sense of status and  Gender hierarchy, their use of time and physical space, and  Physical ability or disability their relationships to one  Location another. …all shape our communicative  Samovar & Porter, 2003) behaviors.
  13. 13. Individualism-CollectivismDimension Individualistic Collective Personal goals and  Collective goals take achievements are more priority over individual important than collective goals
  14. 14. Effective and appropriateintercultural communication Listen effectively Think before speaking or acting Be empathic Do the right thing
  15. 15. End

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