Communication<br />Essential Human Behavior<br />
What IS Communication?<br />Communication is the process by which individual use symbols and behaviors to exchange informa...
Communication is a process defined by six characteristics:<br />Communications is:<br />Symbolic<br />A Shared Code<br />L...
Symbolic<br />Symbols such as language<br />A Shared Code<br />Encoding = mentally constructing<br />	Decoding = interpret...
Functions of Communication:<br />Affiliation – gain acceptance<br />Achieve goals – task oriented<br />Influence others – ...
Modeling Communication<br />The Linear Model<br />
Modeling Communication<br />The Interaction Model<br />
Modeling Communication<br />The Competent Communication Model<br />
Perception<br />Process of becoming aware of objects and events from the five senses and beyond<br />How we assign meaning...
Perception Process<br />Selection – identifying information we will attend to and which we will ignore (schemas)<br />Orga...
Changing our perceptions<br />Understand ourselves; self actualization<br />Understand how we manage our own circles of in...
Chapter 3<br />Language and<br />Communication<br />
Language<br />The system of symbols (words) that we use to think about and communicate experiences and feelings<br />
The Nature of Language<br />Language is symbolic<br />Words have multiple meanings<br />Denotative meanings – consistent d...
Functional Communication Competencies<br /><ul><li>Using language to express feelings
Using language to express creativity
Using language as a form of ritual</li></li></ul><li>Problems with Language<br />Situation and meaning<br />Semantics – wo...
Problems with Language<br /><ul><li>Confusing facts, opinions, and inferences
Fact: something true and verifiable
Opinion: personal evaluations
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Chapt 1, 2, 3 review

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Chapt 1, 2, 3 review

  1. 1. Communication<br />Essential Human Behavior<br />
  2. 2. What IS Communication?<br />Communication is the process by which individual use symbols and behaviors to exchange information<br />Share Meaning Create Understanding Develop Relationships<br />
  3. 3. Communication is a process defined by six characteristics:<br />Communications is:<br />Symbolic<br />A Shared Code<br />Linked to Culture<br />Intentional<br />Mediated<br />Transactional<br />
  4. 4. Symbolic<br />Symbols such as language<br />A Shared Code<br />Encoding = mentally constructing<br /> Decoding = interpreting and assigning meaning<br />Linked to Culture<br />Shared beliefs, values, and practices<br />Intentional<br />Really? <br /> Interpersonal vs Intrapersonal<br />Mediated<br />A medium to “transport” symbols; channels<br />Transactional<br />Sender and Receiver<br />
  5. 5. Functions of Communication:<br />Affiliation – gain acceptance<br />Achieve goals – task oriented<br />Influence others – control <br />
  6. 6. Modeling Communication<br />The Linear Model<br />
  7. 7. Modeling Communication<br />The Interaction Model<br />
  8. 8. Modeling Communication<br />The Competent Communication Model<br />
  9. 9. Perception<br />Process of becoming aware of objects and events from the five senses and beyond<br />How we assign meaning – the heart of communication<br />Quick categorization of information/input<br />
  10. 10. Perception Process<br />Selection – identifying information we will attend to and which we will ignore (schemas)<br />Organization – filing system for the brain, categorization. (stereotyping)<br />Interpretation – making sense out of the information; assign meaning.<br />
  11. 11. Changing our perceptions<br />Understand ourselves; self actualization<br />Understand how we manage our own circles of influence and identities – changes over time<br />Words crystallize perceptions<br />Check with others<br />Distinguish between facts and inference<br />Monitor the self-serving bias<br />
  12. 12. Chapter 3<br />Language and<br />Communication<br />
  13. 13. Language<br />The system of symbols (words) that we use to think about and communicate experiences and feelings<br />
  14. 14. The Nature of Language<br />Language is symbolic<br />Words have multiple meanings<br />Denotative meanings – consistent definition<br />Connotative meanings – emotional response<br />Thought informs language and vice versa (cognitive language)<br />
  15. 15. Functional Communication Competencies<br /><ul><li>Using language to express feelings
  16. 16. Using language to express creativity
  17. 17. Using language as a form of ritual</li></li></ul><li>Problems with Language<br />Situation and meaning<br />Semantics – word meaning<br />Pragmatics – appropriate use of words<br />Limits of Labeling<br />
  18. 18. Problems with Language<br /><ul><li>Confusing facts, opinions, and inferences
  19. 19. Fact: something true and verifiable
  20. 20. Opinion: personal evaluations
  21. 21. Inferences: conclusions about what we observe</li></li></ul><li>The Dangers of Biased Language<br /><ul><li>Biased language openly excludes or implies something negative
  22. 22. Political correctness may not be the solution</li></li></ul><li>Language in Context<br /><ul><li>The relational context
  23. 23. The situational context
  24. 24. High language: formal, polite, or “mainstream” language
  25. 25. Low language: easy going language for more comfortable environments</li></li></ul><li>Language in Context<br /><ul><li>Technology as Context
  26. 26. When using technology, you must use strong, clear language to make up for lack of nonverbal cues
  27. 27. English has become the language of technology
  28. 28. Acronyms and emoticons can enhance communication</li>

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