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Chap 4 nonverbal

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Chap 4 nonverbal

  1. 1. NONVERBAL COMMUNICATION Chapter 4
  2. 2. NONVERBAL DEFINITION <ul><li>The process of intentionally or unintentionally signaling meaning through behavior other than words . </li></ul><ul><li>Sneeze </li></ul><ul><li>Crying </li></ul><ul><li>Blush </li></ul><ul><li>Snore </li></ul><ul><li>Eye rolling </li></ul>
  3. 4. NONVERBAL NATURE <ul><li>Important </li></ul><ul><li>Spontaneous & Unintentional </li></ul><ul><li>Ambiguous </li></ul><ul><li>More Believable? </li></ul>
  4. 5. Attitude is communicated by: <ul><li>7% by spoken word </li></ul><ul><li>36% by vocal characteristics </li></ul><ul><li>55% by nonverbal behaviors </li></ul><ul><li>- Mehrabian and Weiner, 1967 </li></ul>
  5. 6. NONVERBAL FUNCTIONS <ul><li>Can be contradicting of verbal message </li></ul><ul><li>Regulating Interactions/back and forth of communication </li></ul><ul><li>Creating Immediacy </li></ul><ul><li>Can be deceiving </li></ul>
  6. 7. NONVERBAL CODES <ul><li>Kinesics </li></ul><ul><ul><li>Emblems – direct verbal translations </li></ul></ul><ul><ul><li>Illustrators – visually explain a verbal message </li></ul></ul><ul><ul><li>Regulators – manage interactions </li></ul></ul><ul><ul><li>Adaptors – satisfy a physical or psychological need </li></ul></ul><ul><ul><li>Affect displays – convey feelings, moods, and reactions </li></ul></ul><ul><ul><li>Facial expressions (sadness, anger, disgust, fear, interest, surprise, happiness) </li></ul></ul>
  7. 8. NONVERBAL CODES <ul><li>Oculesics </li></ul><ul><ul><li>“ eyes” </li></ul></ul><ul><li>Paralanguage </li></ul><ul><ul><li>Speed </li></ul></ul><ul><ul><li>Volume </li></ul></ul><ul><ul><li>Tone </li></ul></ul><ul><ul><li>Verbal fillers </li></ul></ul><ul><li>Proxemics </li></ul><ul><ul><li>Distance </li></ul></ul><ul><ul><li>Territoriality </li></ul></ul><ul><ul><li>Environment </li></ul></ul>
  8. 9. NONVERBAL CODES <ul><li>Haptics </li></ul><ul><ul><li>Tacticle communication </li></ul></ul><ul><li>Chronemics </li></ul><ul><ul><li>Use of time </li></ul></ul><ul><li>Appearance </li></ul><ul><ul><li>Artifacts </li></ul></ul>
  9. 10. NONVERBAL INFLUENCES <ul><li>Culture </li></ul><ul><li>Gender </li></ul><ul><li>Mediated </li></ul><ul><li>Ambiguous </li></ul>
  10. 11. Road Signs

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