X-channel Interaction Hub - the foundation of our business solutions. This is where we capture, organize, store, and manage our multi-channel interactions. We do it is such a way that enables us to provide business solutions for the enterprise that cater to specific business issues – whether it’s:Contact Center Operational Efficiency -- APO, IEMSales & Marketing Effectiveness – ISE, CEMCompliance – GRC suite; mention ActimizeOr Back Office Operational Efficiency -- BOS
New customer opens a bank account, providing necessary personal background and disclosures on intended account usageCustomer attempts to launder money by wiring funds to several international contacts(TECHNOLOGY SEGMENT)Funds recipient is flagged as being listed on government watch list (Actimize Watch List Filtering solution)Country to which the funds are being transferred is flagged as a high-risk territory (Actimize Suspicious Activity Monitoring solution)Transfer is stopped and system alerts (alert) are sent to bank analyst for further review (block)Analyst investigates the alerts and files government Suspicious Activity Reports ‘SAR’ formsAnalyst freezes all account activity
Specifically in the North American market, NICE Situator is the clear market leader with a gap of more than 15% market share compared to the second vendor.
Enterprise - 65,000 seats on NICE (retail, collections, services, credit cards Treasury Services & Securities, etc)Actimize - Surveillance of 270MM accounts, 55M transactions/daySecurity - 200+ recorders with over 5000 cameras covering every CCTV in JMPC which is not branch related. NICE is their corporate security video provider.
Corporate presentation october_2011
NICE SystemsCorporate OverviewName and Title
Software solutions that take organizations from insight-to-impact,addressing three main business segments: • Enterprises – enhancing the customer experience and increasing revenues through all customer interaction channels • Financial institutions – ensuring compliance and prevent financial crime • Government agencies, public and private organizations – ensuring safety & security
NICE (NASDAQ: NICE) 1986 Founded Customers Expected full year non-GAAP 2011 revenues* Service Countries Professionals* Per guidance provided on July 27, 2011
The Essence of Our Offering Intent Insight Impact Capturing the intent of Extracting insights using Making an Impact on: individuals advanced analytics Customer experience Real-time cross-channel Regulatory compliance Multi-channel interactions analytics Operational efficiency and transactions Multi-sensor data Financial crime prevention Multiple data sensors correlation Safety and security !
Industry Leadership NICE ENTERPRISE NICE NICE noted for: SECURITY NICE ACTIMIZE Broad Vision Advanced Business Solutions Best-of-Breed Functionality Strong Financial Viability Contact Center Workforce Optimization 35.7 19.1 8.8 36.4 Source: Gartner Magic Quadrant for Contact Center Workforce Optimization October 2010 2011 Quality Management / Liability Recording (WFO) Market Share Report, DMG Consulting
Customer Interaction JourneyJaneis is ablehercaller wasmatter goal offer calls the Contact CenterShe begins to solve the onherweb…and policy web page applicable to JaneReal-time alert: journey on the andAgent unable to accomplish cancellation a new promotion Cross- channel I want to contextincrease my integration Payment, credit line balance transfer, my interest rate? Real-Time Decisioning & guidance: offer premium package at discount rates + Determine most Agent guidance applicable through retention retention offer process Impacting every customer interaction!
The Customer Impact NICE ENTERPRISE NICE SECURITY NICE ACTIMIZE
Select NICE Actimize Financial Customers NICE ENTERPRISE NICE SECURITY10 of Top-10 10 of Top-10 9 of Top-10 NICE ACTIMIZEUnited States Global Bank EuropeanBank Clients Clients Bank Clients
The Market View of Actimize OpRisk & Regulation Reader’s Choice Award #1 Anti-Money Laundering provider #1 Anti-Fraud provider #2 Compliance Monitoring & Control provider June 2011 Gartner Magic Quadrant for Web Fraud Detection Positioned in Leaders Quadrant April 2011, January 2010, February 2009 Gartner MarketScope for Enterprise Fraud & Misuse Management Only Vendor Rated Strong Positive January 2011, October 2009 Financial-i Magazine Most Innovative AML Solution Provider December 2010, December 2009 Chartis RiskTech 100 #1 Financial Crime Solutions Provider December 2010 Datamonitor Using Technology to Combat Financial Crime Only Vendor With Core Offerings Across All Financial Crime Areas February 2009 Celent Automated Wealth Management Compliance Solutions Only Vendor Ranked in Top Quartile April 2007
An Anti-Money Laundering ExampleBank destinationsbank account, on government watch lists funds toare openingWire analyst is alerted, transfers are territoriesTime passes and flagged as high-riskhalted and by wiringThe recipients flagged as listed launder personal info and reason global accountsCustomer opens he attempts toprovides money, account activities for frozen Actimize Watch List Filtering: suspicious recipients Actimize Suspicious Activity Monitoring: suspicious destination + Transfer is Alert to bank stopped analyst Financial crime prevented!
Market Leadership in PSIM Software NICE ENTERPRISE NICE SECURITY 26.5% 31.7% NICE ACTIMIZE Others #5 #4 4.3% #3 #2 11.8% 13.7% 12% NICE #2 Competitor #3 Competitor #4 Competitor #5 Competitor Others NICE Situator is the global market leader. Source :IMS, The world market for PSIM Software, Nov 2010
A Security Situation Management Example: BankThe policeview of the securityenter center receives employeevideo during off-hoursA holistic command and control a bank alarm the and . .The bank’sis dispatched and incident enables personnelPresents information from access control, with anpanelalert card surveillanceThree attempts are made to the offender is apprehendedto.accurately assess thesituation and in real time Automatic alert: invalid access Fuses data from multiple sensors + Security personnel Compared view video data with access control data Incident escalated to “attempted breach”, dispatches police Impacting every security situation!
NICE solutions implemented in aAnti-Money Video Top-5 US Bank RecordingLaundering NICE ENTERPRISE NICE SECURITY NICE ACTIMIZEBrokerage VideoCompliance Analytics Fraud Situation Prevention Management ContactTrading Floor Interaction Workforce Quality Center Recording Analytics Management Management Recording
NICE to Acquire Fizzback: Introducing Complete Customer Experience ManagementAbout Fizzback Provider of revolutionary, real-time Voice of the Customer solution Established in 2004, based in the UK with operations in the US, Europe and Asia Tier-1 multi-national service providers and retailers Privately held, >100 employeesThe Fizzback Solution Conducts automated real-time feedback dialog with consumers in natural language Event-driven, SaaS-based Multi-channel, multiple touch points Via mobile, web, social media; at contact center, branch, Point of Sale, mobile application Up to 50% response rates, well above industry norms at <10% Delivers quality & statistically valid inputs to each relevant individual in the organization for prompt actionNICE & Fizzback Introduces the most complete Customer Experience Management offering Integrates revolutionary real-time Voice of the Customer (VoC) solutionFinancials For a total cash consideration of $80 million Expected to close in early Q4-2011
Core Values: Customer First Innovation Leadership making customer making a significant leading our markets needs our number impact on our though revolutionary one priority customers through solutions and superior superior technology technology, business solutions and processes30