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Are UXperienced? [SUNYCUAD]

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Slidedeck from SUNYCUAD in Lake Placid, NY, June 2014.

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Are UXperienced? [SUNYCUAD]

  1. 1. ARE 
 UXPERIENCED? ROBIN SMAIL RENEGADE ELEMENT LAKE PLACID, NY SUNYCUAD ADIRONDACK SUMMIT 5 JUNE 2014
  2. 2. • OUTSPOKEN • USER EXPERIENCE • TECHNOLOGIST • GENERALIST • BROWNCOAT
  3. 3. YOU ARE 
 NOTYOUR USER.
  4. 4. WHAT IS 
 UX?
  5. 5. WHAT IS 
 UX?
  6. 6. WHAT IS 
 USER EXPERIENCE?
  7. 7. IT’S ABOUT HAVING 
 EMPATHY
  8. 8. ! MADE THEM FEEL. ! ! — MAYA ANGELOU PEOPLE WILL FORGET WHAT YOU SAID, AND WHAT YOU DID, BUT THEY WILL NEVER FORGET THE WAY YOU
  9. 9. ! POSITIVE RELATIONSHIP BETWEEN HUMANS AND TECHNOLOGY. ! ! — MITCH STEIN WE HAVE RELATIONSHIPS WITH OUR TECHNOLOGY. USER EXPERIENCE IS MORE THAN JUST AESTHETICS. IT PROMOTES A
  10. 10. EXPL AIN IT 
 OLD SKOOL ! CONTEXT IS KEY
  11. 11. ! — STEVE FISHER
  12. 12. EXPL AIN IT 
 HIT THE ROAD ! SEE IT FOR YOURSELF
  13. 13. SHOW AND TELL? NO. 
 SHOW AND ASK. !
  14. 14. CREATE YOUR SUCCESS USER INTERVIEWS PERSONAS USER STORIES WIREFRAMES MOCKUPS L AUNCH AN ITERATION
  15. 15. ! ! ! — MAILCHIMP
  16. 16. ! ! ! — MAILCHIMP
  17. 17. EVEN WHEN IT’S DONE 
 IT’S NOT DONE. !
  18. 18. OKAY. 
 NOW WHAT? !
  19. 19. 5 THINGS TO DO COMMUNICATE WITHOUT USING A MOUSE HIT THE ROAD SHOW EARLY AND OFTEN MAKE IT A HABIT SHOW THE ONLY CONSTANT IS CHANGE ! ! ! — PATRICK NEEMAN
  20. 20. IMPORTANT TRAITS EMPATHY DIVERSE EXPERIENCES, INTERESTS ABILIT Y TO DEAL WITH UNCERTAINT Y PROFOUND L AZINESS BAL ANCE OF CONFIDENCE AND OPEN-MINDEDNESS
  21. 21. FAILURE ISN’T AN OPTION. IT’S A REQUIREMENT.
  22. 22. ! PART OF A TRIBE, TO CONTRIBUTE TO — AND TAKE FROM — A GROUP OF LIKE MINDED PEOPLE. ! ! ! — SETH GODIN ONE OF THE MOST POWERFUL OF OUR SURVIVAL MECHANISMS IS OUR NEED TO BE
  23. 23. ROBIN SMAIL RENEGADE ELEMENT @ROBIN2GO ROBIN2GO.NET ROBIN2GO@GMAIL.COM
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Slidedeck from SUNYCUAD in Lake Placid, NY, June 2014.

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