The House that Service Built

464 views

Published on

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
464
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

The House that Service Built

  1. 1. Abt Electronics“The House That Service Built”
  2. 2. About Me• Eldest Of The Brothers• All Share President Title• Biology Degree• Medical School 1970 – David Abt 2012 – Mike Abt Holiday Season 4th of July
  3. 3. The Abt FamilyDavid & Jewel Abt Mike, Billy, Bob, Ricky & Jon Abt
  4. 4. Locations 1936 1955 19712835 N. Milwaukee, Chicago 2858 N. Milwaukee, Chicago 7315 W. Dempster, Niles 1990 2002 9000 N. Waukegan, Morton Grove 1200 N. Milwaukee, Glenview
  5. 5. What Makes Abt Unique• Family Owned• Single Store• Motto• Employees• Supplier Relationships• Store Attractions• Green Initiatives• Give Back To Community
  6. 6. What Makes Abt Unique: Family Owned
  7. 7. What Makes Abt Unique:Single Store – One Stop Destination
  8. 8. What Makes Abt Unique: Motto
  9. 9. What Makes Abt Unique: Employees• Our “Extended” Family• Over 1,100 Employees• From IL, WI, MI and IN• 21 Languages
  10. 10. What Makes Abt Unique: Supplier Relationships
  11. 11. What Makes Abt Unique: Store Attractions
  12. 12. What Makes Abt Unique: Green InitiativesCardboard Crusher Recycling Center Natural Gas Generator Natural Gas Truck Large Warehouse Fans Solar Panels & Windmills GO TO 2040 Video
  13. 13. What Makes Abt Unique:Give Back To Community
  14. 14. Growth• 12% Per Year Until 2007• Growing Steadily Since• Less Than 1% Of Revenue Spent On Advertising• Word Of Mouth
  15. 15. Best Practices:Companies We Admire
  16. 16. Best Practices: Be Different
  17. 17. Best Practices: Be Fair
  18. 18. Best Practices: The Walk
  19. 19. Best Practices: Bonus Everything• Incentivize People, But • Secret Shoppers Not Too Much • Driver Letters • Monitor Calls
  20. 20. Best Practices:Do It Yourself
  21. 21. Best Practices: Technology• GPS Truck Locator• Paperless Delivery System• In House IT Department
  22. 22. Corporate Culture• One Leader & Everyone • Open Office Policy Has An Opinion
  23. 23. Lessons Learned
  24. 24. Success Learned: The Internet1997 2012
  25. 25. Success Learned: Be GreenWe Recycle 94% Of Our Trash!
  26. 26. Success Learned:Expand Categories
  27. 27. Advice• Adapt To Change • Join A Group• Be Your Own Boss • Fear Failure• Squeaky Wheel Gets • Be Different The Oil • Have Fun• The Answer Is Yes
  28. 28. Questions? Thank You! Mike Abt Abt Electronics 1200 N Milwaukee Ave Glenview, IL 60025 mabt@abt.com

×