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© 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved.
2017
ADMINISTRATIVE HIRING AND
COMPENSATION TRENDS
© 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved.
2017 Outlook – United States
 Average increase for starting salaries across the
administrative field in the U.S. is 3.5%
 Compensation for some positions is expected to
exceed the national average:
4.3%
2
Senior executive assistants
Project managers
Customer service managers
Certified professional coders
4.1%
4.1%
4.0%
© 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved.
2017 Outlook – Canada
 Average increase for starting salaries across the
administrative field in Canada is 3.0%
 Compensation for some positions is expected to
exceed the national average:
3.7%
3
Senior executive assistants
Senior administrative assistants
Facilities managers
Customer service managers
3.6%
3.6%
3.6%
© 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved.
Calculating Salaries
Employers often will pay more for:
+12% (U.S.)
+15% (Canada)
Ability to speak
multiple languages
Microsoft Office
Specialist
certification
+8% (U.S.)
+10% (Canada)
4
© 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved.
Businesses are
competing for
top candidates
Project staffing
and temp-to-hire
on the rise
Experienced
candidates are
in demand
2017 Hiring Trends
5
© 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved.
Skills in Demand
6
 Communication
skills
 Multilingual ability
 Flexibility
 Resourcefulness
© 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved.
Most Wanted Tech Skills
 Microsoft Office suite
 Social media tools
 Enterprise resource
planning software
 Customer relationship
management software
 Database management tools
7
© 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved.
OfficeTeam: Your Leading Resource
8
Your one-stop resource
for current hiring and
compensation trends:
officeteam.com/salary-center

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2017 OfficeTeam Salary Guide

  • 1. © 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved. 2017 ADMINISTRATIVE HIRING AND COMPENSATION TRENDS
  • 2. © 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved. 2017 Outlook – United States  Average increase for starting salaries across the administrative field in the U.S. is 3.5%  Compensation for some positions is expected to exceed the national average: 4.3% 2 Senior executive assistants Project managers Customer service managers Certified professional coders 4.1% 4.1% 4.0%
  • 3. © 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved. 2017 Outlook – Canada  Average increase for starting salaries across the administrative field in Canada is 3.0%  Compensation for some positions is expected to exceed the national average: 3.7% 3 Senior executive assistants Senior administrative assistants Facilities managers Customer service managers 3.6% 3.6% 3.6%
  • 4. © 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved. Calculating Salaries Employers often will pay more for: +12% (U.S.) +15% (Canada) Ability to speak multiple languages Microsoft Office Specialist certification +8% (U.S.) +10% (Canada) 4
  • 5. © 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved. Businesses are competing for top candidates Project staffing and temp-to-hire on the rise Experienced candidates are in demand 2017 Hiring Trends 5
  • 6. © 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved. Skills in Demand 6  Communication skills  Multilingual ability  Flexibility  Resourcefulness
  • 7. © 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved. Most Wanted Tech Skills  Microsoft Office suite  Social media tools  Enterprise resource planning software  Customer relationship management software  Database management tools 7
  • 8. © 2016 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All rights reserved. OfficeTeam: Your Leading Resource 8 Your one-stop resource for current hiring and compensation trends: officeteam.com/salary-center

Editor's Notes

  1. [NOTE TO SPEAKER: INTRODUCE YOURSELF AND EXPLAIN WHAT YOU DO.] I’m pleased to join you today from OfficeTeam. Today we’re going to talk about current compensation trends for administrative and office support professionals. Our findings are based on research we conducted for the OfficeTeam 2017 Salary Guide.