As organizations continue to face the emergent impacts of COVID-19, leaders are required to make rapid and informed cost-cutting decisions that effectively balance near-term cashflow demands with long-term business success.
This presentation helps technology executives balance the need to continue enabling continuity of business operations with reducing operational costs through a lens of people, process, and technology.
Balancing Optimizing Technology Costs with Business Resilience in Uncertain Times
BALANCING OPTIMIZING TECHNOLOGY COSTS
WITH BUSINESS RESILIENCE IN UNCERTAIN TIMES
3 Pariveda Solutions, Inc.
The impacts of COVID-19 have forced organizations to make deep
financial cuts as they attempt to manage near-term cashflow
Decreases in consumer confidence due to office
closures and layoffs directly leads to decreased
discretionary spending habits
This decrease results in lower revenue for
organizations who are simultaneously burdened with
growing COVID-19-related costs (ex: facility cleaning
expenses, employee healthcare benefits, call-center
Cost reductions and cash flow preservation are
needed to sustain the Enterprise and enable leaders
to focus on the next wave of impact
Source: ABC News[ 2]
Source: Forbes 
4 Pariveda Solutions, Inc.
As a result, leaders are required to make rapid and material cost savings
decisions while preserving essential business services
REDUCE OPERATIONAL COSTS
Adapt to changes in system behavior resulting from
emergent consumer behaviors
Early forecasting, observation, and monitoring of user behavior
enables more informed cost decisions
• Feature Costs
• Platform Costs
• Licensing Costs
ENABLE CONTINUITY OF
Be flexible and adapt to the changing landscape
Adequately support the baseline capabilities of the organization
and take measures to quickly respond to new opportunities
• Operational Resilience
• Data Driven Decisions
• Facilitating Collaboration
5 Pariveda Solutions, Inc.
A holistic cost
Are business processes
available and formalized
to review, analyze, and
adapt development and
operational costs on a
Are the right tools,
automation in place to
increase visibility and
simplify the decision-
making process around
Are the right people
working on the right jobs,
and do they have the
access and information
needed to effectively
manage the platforms
COST SAVINGS OPERATIONAL CONTINUITY
6 Pariveda Solutions, Inc.
We recommend leveraging a prioritization framework to help organizations
manage competing demands
⏱ Days | ⏳ Weeks | # Months
7 Pariveda Solutions, Inc.
Cost decisions must be rationalized against quantitative measures that
enable leaders to Make informed decisions in uncertain times
Payback Timeframe / Risk Reduction / Cost Avoidance
Adapt to Current Situation
Continue / Accelerate
Defer / Decrease Funding
Weeks Months Years
Size = Composite Factor
(e.g. degree of internal and external change, resource needs, investment)
Quantitative Scoring Decision Making Exercise (Illustrative)
Deployment / Testing /
Legal & Compliance
Data & Analytics
New Feature /
New Feature /
Address short-term cost savings
Identify opportunities for improvement
🗓 Drive adjustments to enhance future optimization
SEIZE THE OPPORTUNITY
What has worked well? What are the pain points? What can be further
improved? What can we cut/reduce/rethink TODAY.
Involve everyone in cost takeout ideation. Move the problem
closer to the people doing the work
Leverage the illustrated framework and other tools to identify
areas that can be further improved
What opportunities exist in the near term? Medium term? Long term?
KEEP THE BIG PICTURE IN MIND!
Seek to get ahead of the curve by formulating plans for the future now.
Use data-driven insights to inform your plan.
What will the ”new normal” look like post COVID-19? Which processes
will revert to the prior norm? What is here to stay?
WHERE DO I GO FROM HERE?