Coffee Twalk Two: Communication Strategies
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Coffee Twalk Two: Communication Strategies
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Coffee Twalk Two: Communication Strategies
- Coffee Twalk: 2 Communication Strategies May 5, 2009 Robin Frank @robeen @greenrobeen
- Listen: Monitor the Conversation
- Tweetbeep.com
- Building a Community and Creating Engagement
- Customer Service
- Share links
- Links to your site/events/podcasts
- Link to relevant blog posts
- Amplify/Spread News
- Hold conversations
- Reveal yourself - have fun
- Acknowledge problems
- Hold promotions and contests
- Hold promotions and contests @RCABob
- As a Website - Skittles Extreme Social Makeover: the official skittles website located at Skittles.com redirected their entire homepage to a twitter search for the term skittles on 3/2/09
- Ashton Kutcher: Mosquito Net Challenge to CNN
- Retail: Urban Outfitters
- Retail: REI - Updates and Promos
- Emergency: CDC Issues Swine Flu Alerts
- Disaster Preparedness Services
- Updates from Anywhere
- Daily Tip Series
- Useful Service
- Gather Customer Feedback
- Happy Hour/To Go Orders/Co-Marketing
- Make News - Company Brand + Personality
- Multiple posters
- Personality/Updates
- Understand Net Promoters and Net Detractors