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1
Disrupt, Collapse and Transform
Understanding the Nature of Global Business
Services in the context of Value Provisioning
2
“When the rate of change inside the business is exceeded by
the rate of change outside the company, the end is near.”
-J...
3
Top Mega Trends
Urbanization
Smart is the
New Green
Social Trends
Connectivity and
Convergence
Bricks and
Clicks
Innovat...
4
In the beginning
DECAPITALISE
5
Next
STANDARDISE
6
Recently
GLOBALISE
7
In Reality
COMMODITISE
8
In Reality: ‘Show me the Money!’
COMMODITISE
9
High-Value Commoditisation
10
High-Value Commoditisation
11
High-Value Commoditisation
12
“Zero Concept” World in 2020
Zero
Emissions
from Cars
Zero
Accidents
Zero
Breaches of
Security
Zero Crime
Rates
Zero Wa...
13
Top Mega Trends
Urbanization
Smart is the
New Green
Social Trends
Connectivity and
Convergence
Bricks and
Clicks
Innova...
14
Business model innovation: can lead to a
significantly higher rate of return
Cumulative Value Creation
Last 10 Years
Vo...
15
Business model transformation – Video
Rental
• Formerly a DVD rental firm
• Needed to change its business model
• Offer...
16
Business model transformation – Search
•‘Perfected’ net search
and online-advertising
•Garden-walled content
•Total val...
17
Business model transformation –the REAL
Y2K
•Before internet commoditisation,
training was about content
•Birth of eLea...
18
Business model transformation –
Implication on GBS
Before 2015:
Save money or GAINSHARE
or DIE
After 2015:
GAINSHARE 2....
19
Business model transformation –
Implication on GBS
DIE?
1. Captives re-insourcing and reshoring
2. HR Firms moving in
4...
20
Business model transformation –Global
Business Services
•Ye olde
GAINSHARE
•Cost saving
•Custom formula
•Reactive to cl...
21
Business model transformation –Moving
Up the Value Chain
22
Business model transformation –Moving
Up the Value Chain
23
Business model transformation –Moving
Up the Value Chain
24
Business model transformation –Moving
Up the Value Chain
25
Technology Convergence
Industry Convergence
Product Convergence
UAV Unmanned Aerial Vehicle
V2V Vehicle to vehicle
Vehi...
26
Disrupt, Collapse, Transform
via MSC Malaysia
Convergence through MSC Malaysia:
IoT, Big Data, 3D printing+++
are prior...
27
Top Mega Trends
Urbanization
Smart is the
New Green
Social Trends
Connectivity and
Convergence
Bricks and
Clicks
Innova...
28
The Next Game Changers in 2025
$2,827
Billion
$5,437
Billion
$1,098
Billion
$811
Billion
$1,167
Billion $2,441
Billion
...
29
BRIC – Implication on GBS
Big. Even more beautiful
30
Top Mega Trends
Urbanization
Smart is the
New Green
Social Trends
Connectivity and
Convergence
Bricks and
Clicks
Innova...
31
Planet 2020: 2.56 bil are Gen Y. Around
61% from Asia Alone
0.36
0.44
0.14 0.07 0.13
0.33
0.22
0.37
0.63
0.22 0.13 0.26...
32
Catering for Gen Y: Complex
Values, Beliefs, Interest, Lifestyle
Personalization and
Individualization
Techno Savvy and...
33
Gen Y – Implication on GBS
Rapid Innovation
Outside-In: Self-service
34
Gen Y – Implication on GBS
Rapid Innovation
Inside-Out: Standardising Innovation
35
Gen Y – Implication on GBS
Benefits of GBS Innovation
Reduce attrition
36
Gen Y – Implication on GBS
Benefits of GBS Innovation
Sustainable margins
37
Gen Y – Implication on GBS
Peril of Adopting Innovation
Death by 1,000 papercuts
38
Gen Y – Implication on GBS
Introducing Rapid Innovation
Inside-Out: Standardising Innovation
New offering every 18 mont...
39
Top Mega Trends
Urbanization
Smart is the
New Green
Social Trends
Connectivity and
Convergence
Bricks and
Clicks
Innova...
40
Mega Cities
Mega
Regions
Mega Slums
Mega
Corridor
41
Corridors – Implication on GBS
Refinery model: New Talent
42
Corridors – Implication on GBS
Terengganu. The next Texas?
43
Capitalising Mega Trends
Urbanization
Smart is the
New Green
Social Trends
Connectivity and
Convergence
Bricks and
Clic...
44
Growth, Innovation and Leadership: via the
Growth Acceleration System
45
In Summary
47
Do Not Be a Victim of Commoditisation
48
Who will be the Malaysian GBS GiantS?
4949
INNOVATE!
Disrupt, Collapse, Transform
via the Growth Accelerator System
Be the Godfather of Global Business Services...
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Understanding the Nature of Global Business Services in the context of Value Provisioning. 11th June 2015, Kuala Lumpur

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Understanding the Nature of Global Business Services in the context of Value Provisioning. 11th June 2015, Kuala Lumpur

  1. 1. 1 Disrupt, Collapse and Transform Understanding the Nature of Global Business Services in the context of Value Provisioning
  2. 2. 2 “When the rate of change inside the business is exceeded by the rate of change outside the company, the end is near.” -Jack Welch
  3. 3. 3 Top Mega Trends Urbanization Smart is the New Green Social Trends Connectivity and Convergence Bricks and Clicks Innovating to Zero New Business Models: Value for Many Beyond BRIC: The Next Game Changers Future Infrastructure Development Health, Wellness and Well Being Future of Mobility
  4. 4. 4 In the beginning DECAPITALISE
  5. 5. 5 Next STANDARDISE
  6. 6. 6 Recently GLOBALISE
  7. 7. 7 In Reality COMMODITISE
  8. 8. 8 In Reality: ‘Show me the Money!’ COMMODITISE
  9. 9. 9 High-Value Commoditisation
  10. 10. 10 High-Value Commoditisation
  11. 11. 11 High-Value Commoditisation
  12. 12. 12 “Zero Concept” World in 2020 Zero Emissions from Cars Zero Accidents Zero Breaches of Security Zero Crime Rates Zero Waste/ Emissions Complete Recyclability from Households (Cradle to Cradle Concept) Zero Defects and Zero Faults Carbon Neutral Factories and Retail Stores Carbon Neutral Cities Zero Corporate Debts Zero Emails
  13. 13. 13 Top Mega Trends Urbanization Smart is the New Green Social Trends Connectivity and Convergence Bricks and Clicks Innovating to Zero New Business Models: Value for Many Beyond BRIC: The Next Game Changers Future Infrastructure Development Health, Wellness and Well Being Future of Mobility
  14. 14. 14 Business model innovation: can lead to a significantly higher rate of return Cumulative Value Creation Last 10 Years Volume of Innovation Efforts Last 10 Years Hi Source: Doblin analysis, Doblin Inc. Lo Hi Lo Strategy Process Product Delivery Business model Partnering Enabling process Core process Product performance Product system Service Channel Brand Customer experience
  15. 15. 15 Business model transformation – Video Rental • Formerly a DVD rental firm • Needed to change its business model • Offers video on demand • 25% of US Internet traffic • Approximately 25 million subscribers (21.7 million streaming subscribers • Business is built on the public cloud DVD Rental Business Video on Demand
  16. 16. 16 Business model transformation – Search •‘Perfected’ net search and online-advertising •Garden-walled content •Total value $40 bil incl: Alibaba value $37 bil Yahoo Japan value $8 bil Net value ($5 bil) DVD Rental Business Video on Demand Yahoo market capital value: 2005 to 2014 Source: wikinvest
  17. 17. 17 Business model transformation –the REAL Y2K •Before internet commoditisation, training was about content •Birth of eLearning in 1999 •Skillsoft 2002 •MIT free content 2002 •Khan Academy 2006 •MITx online certification 2011 •Today: •Mass customised learning •Training as profit generator Born 1989. Reborn 2002 Video on Demand Frost & Sullivan BOT training programmes are profit generators for our clients
  18. 18. 18 Business model transformation – Implication on GBS Before 2015: Save money or GAINSHARE or DIE After 2015: GAINSHARE 2.0 or DIE
  19. 19. 19 Business model transformation – Implication on GBS DIE? 1. Captives re-insourcing and reshoring 2. HR Firms moving in 4. Service Automation 3. Cost Pressure
  20. 20. 20 Business model transformation –Global Business Services •Ye olde GAINSHARE •Cost saving •Custom formula •Reactive to client •Factor focused •Service centric •GAINSHARE 2.0 •Business results •Sector formula •Revised cyclically •Knowledge focused •Sector centric
  21. 21. 21 Business model transformation –Moving Up the Value Chain
  22. 22. 22 Business model transformation –Moving Up the Value Chain
  23. 23. 23 Business model transformation –Moving Up the Value Chain
  24. 24. 24 Business model transformation –Moving Up the Value Chain
  25. 25. 25 Technology Convergence Industry Convergence Product Convergence UAV Unmanned Aerial Vehicle V2V Vehicle to vehicle Vehicle to Infrastructure Vehicle to HomeV2H V2I Business model transformation – Universe of Convergence
  26. 26. 26 Disrupt, Collapse, Transform via MSC Malaysia Convergence through MSC Malaysia: IoT, Big Data, 3D printing+++ are priority areas
  27. 27. 27 Top Mega Trends Urbanization Smart is the New Green Social Trends Connectivity and Convergence Bricks and Clicks Innovating to Zero New Business Models: Value for Many Beyond BRIC: The Next Game Changers Future Infrastructure Development Health, Wellness and Well Being Future of Mobility
  28. 28. 28 The Next Game Changers in 2025 $2,827 Billion $5,437 Billion $1,098 Billion $811 Billion $1,167 Billion $2,441 Billion $653 Billion $6,235 Billion $38,526 Billion $6,189 Billion $772 Billion $323 Billion $483 Billion Mexico Brazil Argentina Egypt South Africa Turkey Poland India China Russia Indonesia Thailand Vietnam Philippines BRIC Nations Next Game Changers Note : The figure denotes GDP at market prices. Forecasts to 2025 have been extrapolated based on Nominal GDP growth rate projections . Source: International Monetary Fund. Oxford Economics, Frost & Sullivan, 2012 $4,816 Billion BAM PEST TVIP
  29. 29. 29 BRIC – Implication on GBS Big. Even more beautiful
  30. 30. 30 Top Mega Trends Urbanization Smart is the New Green Social Trends Connectivity and Convergence Bricks and Clicks Innovating to Zero New Business Models: Value for Many Beyond BRIC: The Next Game Changers Future Infrastructure Development Health, Wellness and Well Being Future of Mobility
  31. 31. 31 Planet 2020: 2.56 bil are Gen Y. Around 61% from Asia Alone 0.36 0.44 0.14 0.07 0.13 0.33 0.22 0.37 0.63 0.22 0.13 0.26 0.44 0.51 0.33 0.19 0.21 0.11 0.23 0.47 0.57 0.07 0.47 0.12 0.07 0.22 0.09 0.16 0 0.2 0.4 0.6 0.8 1 1.2 1.4 1.6 1.8 2 Africa Rest of Asia Latin America, Caribbean and Oceania North America Europe India China PopulationinBillion 65 Years and Above 35-64 15-34 0-14 1.69 2.56 2.1 1.2 Source: US Census Bureau, 2010 and Department of Economic and Social Affairs of the United Nations Note: Gen Y : Population between 15 – 34 Years 2010 2020 World Population: Breakdown by Region (Global), 2020 6.83 Billion 7.55 Billion Around 37% of Gen Y Population Will Live in India and China Alone
  32. 32. 32 Catering for Gen Y: Complex Values, Beliefs, Interest, Lifestyle Personalization and Individualization Techno Savvy and Connected 24 X 7 Civic and Environmentally Friendly Demanding and Impatient – “Fast and the Furious” Personalized Search and News Social Networking Profiles Personalized Products Gaming Gizmos Smart Phones Facebook-on-the Move Microblogs Eco- Transport Bag-For-Life (Paper Bags Instead of Plastic) Paperless Banking Instant Text Messaging Instant Chat Speed Oriented Gaming (Car Racing)
  33. 33. 33 Gen Y – Implication on GBS Rapid Innovation Outside-In: Self-service
  34. 34. 34 Gen Y – Implication on GBS Rapid Innovation Inside-Out: Standardising Innovation
  35. 35. 35 Gen Y – Implication on GBS Benefits of GBS Innovation Reduce attrition
  36. 36. 36 Gen Y – Implication on GBS Benefits of GBS Innovation Sustainable margins
  37. 37. 37 Gen Y – Implication on GBS Peril of Adopting Innovation Death by 1,000 papercuts
  38. 38. 38 Gen Y – Implication on GBS Introducing Rapid Innovation Inside-Out: Standardising Innovation New offering every 18 months Major Platform change every 4 years Top Management: Envision and fund the future Create winners, grow leaders Middle Mgmt: Design, pilot, scale Front Liners: Execute innovation Execute BAU
  39. 39. 39 Top Mega Trends Urbanization Smart is the New Green Social Trends Connectivity and Convergence Bricks and Clicks Innovating to Zero New Business Models: Value for Many Beyond BRIC: The Next Game Changers Future Infrastructure Development Health, Wellness and Well Being Future of Mobility
  40. 40. 40 Mega Cities Mega Regions Mega Slums Mega Corridor
  41. 41. 41 Corridors – Implication on GBS Refinery model: New Talent
  42. 42. 42 Corridors – Implication on GBS Terengganu. The next Texas?
  43. 43. 43 Capitalising Mega Trends Urbanization Smart is the New Green Social Trends Connectivity and Convergence Bricks and Clicks Innovating to Zero New Business Models: Value for Many Beyond BRIC: The Next Game Changers Future Infrastructure Development Health, Wellness and Well Being Future of Mobility
  44. 44. 44 Growth, Innovation and Leadership: via the Growth Acceleration System
  45. 45. 45 In Summary
  46. 46. 47 Do Not Be a Victim of Commoditisation
  47. 47. 48 Who will be the Malaysian GBS GiantS?
  48. 48. 4949 INNOVATE! Disrupt, Collapse, Transform via the Growth Accelerator System Be the Godfather of Global Business Services +6019.3233.024 @cayzer

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