Airbus military customer services update 2012


Published on

Airbus Military Services Update: May 2012

These slides were presented during the Trade Media 2012 event held at Madrid, Spain and Toulouse, France in May 2012.

The presentation was provided by Philippe Galland, Head of Customer Services for Airbus Military.

A key element of the EADS approach for the next few years is to expand the service offerings and segment within the company. Airbus Military and its services approach is a clear key element of this effort.

A key element of the presentation was to look at key elements of what AM calls the FIIS or Full Integrated In-Service Approach. Other service offerings and prospects were examined and discussed as well.

Published in: News & Politics, Business
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Airbus military customer services update 2012

  1. 1. Customer ServicesPresented byPhilippe GALLAND / Head of Customer Services
  2. 2. Company overviewFocus on Services C 212, CN235, C295 A400M A330 MRTT Services
  3. 3. Services Strategy Reminder • Technical Publications Depth Maintenance Forward • Training Services Maintenance • Technical Support Supply Chain Management • Spare Parts, Material Support Fleet • Configuration management and continuous Management airworthiness 1990’s Today Future PSS FISS FISS Mission MRO Services Mission Fleet Operations Training Worldwide Operate Engineering Services Customer’s deployment Mission Advanced Logistics Aircrew & Mission PBH Services Planning and Resource Management Operations Product Support & Services Full In-Service Support Ensure sustainable & profitable growth
  4. 4. FISS Model Approach • To obtain best operational performance and benefit from an integrated service focused on customer needs • Pay by the hour service including different packages, from spare parts availability (FISS Material) to a Mission availability (FISS Mission) Key advantages  Customer focus on their business  Fixed budget  Spare part availability guaranteed FISS = Fixed Budgeting +  Fleet availability guaranteed Guaranteed Availability in a Single  Mission availability guaranteed Contract
  5. 5. FISS Model Breakdown Mission Mission Operation Support Training + + Fleet Mgmt Technical Maintenance & Maintenance Services & engineering Assistance + Customer Replenishment Stock & Pool repairs
  6. 6. Current customers & operatorsMore than 800 ACMore than 130 operatorsIn more than 60 countries Customers FISS presence
  7. 7. Services transformation •Improving the Service Performance & the Customer Satisfaction •Securing the MRTT & A400M EIS
  8. 8. Services performance evolutionFISSFleet availability 100% 90% AM responsibility 80% 70% 60% (AM & Customer) responsibility 50% 40% 30% •AM involvement can help to improve the overall fleet performance 20% •In particular joint fleet management can provide significant improvement 10% 0% ene-11 feb-11 mar-11 abr-11 may-11 jun-11 jul-11 ago-11 sep-11 oct-11 nov-11 dic-11 ene-12 feb-12 mar-12 Fleet availability due to AOG Fleet availability due to AOG & AM Maintenance Fleet availability due to AOG, AM maintenance & Customer maintenance
  9. 9. Services performance evolutionAOG (for traditional service) Spares - AOG delivery 48 Repair on Time Delivery Hours (monthly) (monthly) 100% 100% Repair on Time Delivery (%) % AOG order lines Creation Order Line Date Repair Dossier Close Date % AOG delivery 48 H % Dossier On time AM support non-FISS customer via adequate inventory for AOG purposes
  10. 10. FISS Mission modelSASEMAR & SVA exampleCustoms (SVA) – Current Contract SASEMAR - Current CampaignServicio de Vigilancia Aduanera (SVA)including: • 3 CN235 + 8 H/C •Operation • 3 Maintenance Bases •Material Supply • 11 Operation Bases •Maintenance • More than 6000 FH/year •Maintenance Engineering •Fleet Management
  11. 11. MRTT - RAAF One year of Operation Story More than : 700 FH 200 Flights March,2012
  12. 12. MRTT – FSTA / Voyager• April 4th, Aircraft released for starting flight operations under the UK military register• April 8th, Maiden flight of the MRTT with the UK Royal Air Force• Inauguration of the FSTA new facilities• Local footprint in UK – AM subsidiary (deployed team of 5 people)• Achieved Milestones in Services  EASA Part M & Part 145 approval for Air Tanker Services for Voyager  First C-check on time for Voyager Aircraft  More than 125 technical queries  Flown virtually every day – extremely high reliability  SAP development in readiness for Voyager Initial Tanking Service
  13. 13. MRTT – UAE & RSAF UAE & RSAF getting ready for the Entry Into Service1) 2)  ECAS in operation in Started to deliver the first batch of spares for EIS Saudi Arabia  Initial editions of Tech. Pubs. delivered  AMROC partnership Training for pilots and maintenance personal currently ongoing in place in UAE  RSAF First boomers in services
  14. 14. A400MILS & ISS Products and Services Landscape Basic Optional Services Services Additional Services Launch Contract  Supportability Assurance  Fleet Management  Maintenance & Repair  Flight Operations Services  Aircraft Ground Equipment  EIS Support  Material Support  Material Support Services  Technical Information & Data  Maintenance Services  Ground Support Devices  Training Services  Training &Training Aids  Technical Support Services  Technical Support
  15. 15. A400MEIS Preparation (First Customer)• To properly service the aircraft, France is relying on two elements :  Integrated Logistic Support, delivered via the Launch Contract and  In-Service Support, added via an additional ISS contract• The Integrated Logistic Support is delivering :  Aircraft Ground Equipment – Most of the AGE is developed, all necessary AGE will be available for EIS  Technical Documentation – Test compilation has been performed to safeguard delivery of first set of documentation in Autumn  Ground Support Systems – France will get e.g. a Maintenance Data System and Mission Planning and Restitution System for EIS  Training – Syllabi are developed and the International Training Centre in Seville established to train first set of pilots, loadmasters and maintainers in the fourth quarter of 2012  Material Support – Long lead time items are ordered
  16. 16. A400MEIS Preparation (First Customer)• The in-service support contract joins the integrated logistic support elements with an integrated service solution comprising of :  Fleet Management Support Service  Field Representatives  Repair Management  Technical Engineering  Entry Into Service (EIS) Team  Query Answering Service  AGE Support  Ground Tools Support (MDS, MPRS, etc)  Set-up of Repair Shops on Main  Supporting IS/ IT tools Operating Base  Business Management  Technical Support• AMSL has made an ISS offer to France which is under negotiation• AMSL is intending to offer spares availability service as an option to such contract later in the year
  17. 17. A400MOther Nations’ In-Service Support• All Nations are benefitting from the jointly contracted Integrated Logistic Support elements of the Launch Contract• The additional in-service support elements are following the below plan:  First ISS offer delivered to Turkey in April 2012; it is envisaged to contract by the end of the year  United Kingdom is expecting its ISS offer in fourth quarter of 2012 to be contracted in first quarter of 2013  Germany is expected to issue its request for proposal in the fourth quarter of this year; to be contracted in 2013  Other Nations will follow suit
  18. 18.  2011 AIRBUS. Todos los derechos reservados. Documento confidencial. Este documento y toda la información contenida en el mismo es propiedad exclusiva de AIRBUS. La entrega de este documento o la divulgación de su contenido no otorga ningún derecho de propiedad intelectual a su receptor. Tampoco podrá ser reproducido o desvelado a terceros sin el consentimiento expreso por escrito de AIRBUS. Ni este documento ni su contenido podrán ser utilizados con otro fin que no sea aquél para el que han sido entregados. Las manifestaciones expresadas en este documento no constituyen una oferta comercial. Están basadas en las premisas mencionadas en el mismo y han sido realizadas de buena fe. Para cualquier aclaración dirigirse a AIRBUS. AIRBUS Y AIRBUS MILITARY, sus logotipos y los modelos A300, A310, A318, A319, A320, A321, A330, A340, A350, A380, A400M, A330MRTT, C212, C295 y CN235 son marcas registradas.Page 18
  19. 19. Thank you