Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Communities of Practice at Philips Lighting

1,733 views

Published on

Setting up Communities of Practice in Philips Lighting

Published in: Education
  • Be the first to comment

  • Be the first to like this

Communities of Practice at Philips Lighting

  1. 1. 1 Embedding Learning and Social Learning into Day-to-Day Work at Philips Aushima Thakur| Sr. Manager Philips Lighting Academy June 25th 2015 Raytheon Symposium, Frankfurt Email: aushima.thakur@philips.com Twitter handle: aushimathakur LinkedIn: https://nl.linkedin.com/in/aushimathakur
  2. 2. The world of Philips 123 years of proud existence
  3. 3. 3 WeEndorse!WeSupport!WeOwn! Formal Learning Interventions Individuals' learning coming from others Learning from job’s experiences itself 10 20 70 The 70-20-10 Model: The Focus
  4. 4. Communities of Practice
  5. 5. 5 The Need  The Transformational times  The Employees voice  The need of the hour The Mechanics The ImplementationWhy? What? How? Strategic need of CoP in Philips Strategic stakeholders who team up to make a CoP Strategic initiatives and path to implementation  Critical Success Factors  The Road-map  Detailed phases  The Machinery  The Stakeholders  Roles and Responsibilities Communities of Practice: The Philips Case
  6. 6. 6 Role of Learning in Philips: In the times of Transformation Lighting Academy
  7. 7. 8 Collaboration across business boundaries and Markets Knowledge at your finger tips at the moment of need Leaning from Experts with a quick connection to them The three prong approach: The need of the hour
  8. 8. November 01, 2013 _Sector Confidential9 The initial picture in Philips: The scattered landscape SharePoint Newsletters ConnectUs Newsbox Lync Conference calls OneNote Blue Tube Webinars Library Live Meetings WebEx P Drive Email E-learning
  9. 9. November 01, 2013 _Sector Confidential10 AnIntegratedview: Learning, Collaboration, Knowledge Management and Expert-Access Collaboration Knowledge Management Learning from Experts Community of Practice Access to Experts (On Demand) Learning space Virtual Meeting Space Broadcast Channel Discussion Forums Knowledge Repository Vision: Empower employees for better communication, close collaborations and knowledge sharing with a quick access to the experts in a close-knit community
  10. 10. November 01, 2013 _Sector Confidential11 Community of Practice Access to Experts (On Demand) Learning space Virtual Meeting Space Broadcast Channel Discussion Forums Knowledge Repository SharePoint Newsletter ConnectUs Newsbox Lync Conference calls Video channel Webinars Live Meetings Virtual classroom shared drives Email E-learning CoPs in Philips: the old and the new ‘’Re-create sense of a campfire’’
  11. 11. 12 Setting up Communities of Practice
  12. 12. 8 June 23, 2014 Lighting Academy An Integrated Community of Practice Platform Real-time Conversations Frequently Asked Questions Share Best Practices Lessons Learned Library Peer-Learning Demand Learning Solutions Internal/External Events News Updates Announcements Business Intelligence Ask the Expert Collaboration Learning Knowledge
  13. 13. Setting up CoPs: The Road-Map Analyze & Plan Build & Involve ReinforceDeploy & Launch Identify business goals & KPIs Assess the need Decide on functionality & start content curation Promote CoP Activity Launch to (seek buy-in) Experts/ Champions COP health metrics wrt biz. objectives Evaluate 2 week 4 weeks 1 Month2 weeks 3 Months Identify Champions /SMEs/ Members Launch with top down encouragement and bottom-up support 38 June 23, 2015 Philips University Internal use only Identify & train the Community Manager
  14. 14. 20 Community Manager Executive Sponsor Subject Matter Experts Members ChampionsCommunity Manager The CoP Machinery: The Stakeholders
  15. 15. Country 2 Country 1 Country 3Country 5 Country 6 Country 4 Community Manager Subject Matter Expert CoP Member Champion The Connected Community! Community Manager An example …
  16. 16. 29 Oct 08, 2014 Philips University Internal use only Health Metrics: The KPIs Number of members actively participating vs. total nr of members Total number of user visits (in 100s) FAQ ratingWebsite statistics (page views, unique visitors, time on page) Total number of searches Nr. of webinars per month Unique Visitors Learning library (unique visitors, page views, time spend) FAQ questions/a nswers growth
  17. 17. November 01, 2013 _Sector Confidential18 Community of Practice Buy in and involvement of SMEs and local Champions The right technology wrt collaborative workspace Set the health metrics: KPIs Skillful and dedicated Community Manager Top down encouragement &bottom-up excitement Threshold Mass: People + Content Critical Success Factors:
  18. 18. 19 Aushima Thakur Email: aushima.thakur@philips.com Twitter handle: aushimathakur LinkedIn: https://nl.linkedin.com/in/aushimathakur

×