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Communications: Organizational Culture, Socialization, and Feedback


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Presented at ALA 2010 - Washington, DC

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Communications: Organizational Culture, Socialization, and Feedback

  1. 1. Communicating Who We Are The Theory of Social and Organizational Culture in the Workplace
  2. 2. Communication Theory (General) <ul><li>Encoding </li></ul><ul><li>Transmission </li></ul><ul><li>Decoding </li></ul><ul><li>Feedback </li></ul><ul><li>Noise </li></ul>
  3. 4. Communicating through… <ul><li>Organizational Culture </li></ul><ul><li>Socialization </li></ul><ul><li>Feedback </li></ul>
  4. 5. Organizational Culture <ul><li>Schein, Edgar H. Organizational Culture and Leadership . San Francisco, CA: Jossey-Bass, 2004. </li></ul><ul><ul><li>Based on what we do, don’t do, say, decide, etc. based on a specific cultural context </li></ul></ul>
  5. 6. Communication and Organizational Culture <ul><li>How do you communicate in general? </li></ul><ul><ul><li>E-mail </li></ul></ul><ul><ul><li>Telephone </li></ul></ul><ul><ul><li>Meetings (virtual and face to face) </li></ul></ul><ul><ul><li>One on one (in person and virtual) </li></ul></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Twitter </li></ul></ul><ul><ul><li>Facebook </li></ul></ul><ul><ul><li>Etc. </li></ul></ul>
  6. 7. Communication and Organizational Culture <ul><li>If you manage others how do you communicate with them? </li></ul><ul><li>How about others such as your boss or outside your area? </li></ul><ul><li>How do others in your organization communicate? </li></ul>
  7. 8. Communication: The Good, the Bad, and the Ugly <ul><li>Benefits </li></ul><ul><li>Detriments </li></ul>
  8. 9. What’s going on these days? <ul><li>http:// =Gcz81LQ2Fds </li></ul>
  9. 10. Communicating through Socialization <ul><li>Van Maanen, John. People processing: Strategies of organizational socialization. Organizational Dynamics 7, no. 1 (1978): 18-36. </li></ul><ul><ul><li>Theory is based on our need to reduce anxiety </li></ul></ul>
  10. 11. Formal Versus Informal
  11. 12. Serial Versus Disjunctive
  12. 13. Investiture Versus Divestiture Source: Writers Directory , 25th ed. St. James Press, 2009. Source:
  13. 14. Organizational Socialization <ul><li>Van Maanen, John, and Schein, Edgar. Toward a theory of organizational socialization. Research in Organizational Behavior 1 (1979): 209-265. </li></ul>
  14. 15. Communication: Feedback <ul><li>Share with someone next to you a positive or negative experience you have had with feedback. </li></ul><ul><li>Why was it positive or negative? </li></ul>
  15. 16. Communication: Research and Theory on Feedback <ul><li>Respect and relationship between the two parties </li></ul><ul><li>Solicited versus unsolicited </li></ul><ul><li>Credibility/knowledge </li></ul><ul><li>As soon as possible </li></ul><ul><li>Accurate, concrete, and irrefutable </li></ul><ul><li>Limited </li></ul><ul><li>Focus on behavior </li></ul><ul><li>Developmental stage </li></ul><ul><li>Kathleen Brinko (2010) </li></ul>
  16. 17. Wrapping Up <ul><li>Know that your message is affected by your experiences, mood, etc. and the experiences, mood, etc. of others. </li></ul><ul><li>Culture effects communication. Don’t over rely on technology. </li></ul><ul><li>Be conscious about how we bring new librarians into the organization. </li></ul>
  17. 18. Wrapping Up <ul><li>Moniz, Richard J. Practical and Effective Management: Integrating Case Studies, General Management Theory and Self-Understanding . Oxford: Chandos Publishing, 2010. </li></ul><ul><li>[email_address] </li></ul>