A2 p ipresentation_14june2011

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A2 p ipresentation_14june2011

  1. 1. ICT-FACILITATED ACCESS TO INFORMATION INNOVATIONSINBANGLADESH & INDIA<br />1<br />
  2. 2. SCOPE & LIMITATIONS<br />The Right to Information (RTI) is the legally enforced entitlement of citizens to claim information from public authorities through a written application process. <br />7 innovative ICT practices : 5 from India and 2 from Bangladesh – that are aimed at advancing access to information for transparency and accountability in governance towards the goal of improved democratic practices and public service delivery.<br />User Analysis – sample size, time constraints, availability<br />Nonuser Analysis – targeting a control group<br />Biases – field restrictions/constraints<br />2<br />
  3. 3. RESEARCH METHODOLOGY<br />3<br />Assessing ‘Access’<br />Government to Citizen (G2C)<br />Third Sector/Hybrid to Citizen (32C)<br />Citizen to Citizen (C2C)<br />Assessing ‘Information’<br />Use/Level<br />Type<br />Form<br />Assessing ‘Innovation’ <br />Innovative/Unique<br />Appropriate Technology<br />Sustainable<br />Replicable<br />Impactful<br />APPROACH<br />Action-Oriented, Participatory & Applied<br />SECONDARY RESEARCH<br /><ul><li>Scholarly government reports, working papers, and case studies
  4. 4. Respected media sources
  5. 5. ICT research and organizational websites
  6. 6. Right to Information (RTI) research and related knowledge portals</li></ul>PRIMARY RESEARCH<br />Focus Group Discussions (FGDs)<br />Observation of Use<br />Interviews<br />Surveys<br />
  7. 7. FRAMEWORK FOR IDENTIFICATION & ANALYSIS<br />4<br />
  8. 8. JAANKARIBihar, India<br /> Launched in 2007, Jaankari aims to support the creation of an efficient and effective Right to Information Act through a statewide call center cum integrated web portal .<br />5<br />
  9. 9. ANALYZING DESIGN & OUTCOMES<br />Technology<br />Web-based platform<br /><ul><li>Bilingual input and display
  10. 10. Real-time application tracking
  11. 11. Online feedback mechanism</li></ul>Access<br />Inclusiveness<br /><ul><li>Catering to remote, illiterate, disadvantaged and female sections of the population</li></ul>Impact<br />High user satisfaction<br /><ul><li>Substantial number of first time users
  12. 12. Repeat usage </li></ul>6<br />
  13. 13. RECOMMENDATIONS<br />Leveraging mobile usage<br />Decentralizing the Jaankari model<br /><ul><li>Establishing local level offices to increase usage from all districts</li></ul>Augmenting the financial model<br /><ul><li> Diffusing the choice of service provider
  14. 14. Moving to a toll free number
  15. 15. Employing a sustainable revenue model </li></ul>Using Jaankari to enhance PIO capacity<br />7<br />
  16. 16. DAISY FOR ALLChittagong, Bangladesh<br /> Features <br /><ul><li>Launched in 2005
  17. 17. YPSA- DAISY Consortium
  18. 18. Areas of Operation- 3 Chittagong subdistricts and Chittagong Hill Tracts
  19. 19. Hybrid model – G2C, 32C
  20. 20. Digital Talking Books -audible reading materials for print-disabled persons
  21. 21. Talking Dramas on social/legal issues in story format</li></ul>8<br />
  22. 22. TECHNOLOGIES & INFORMATION<br />9<br />
  23. 23. RECOMMENDATIONS<br />10<br />
  24. 24. CITIZENS’ VOICES<br /> Features<br /><ul><li> Launched in May 2011
  25. 25. C2C model
  26. 26. Web portal to facilitate engagement between service providers and citizens
  27. 27. Citizen journalists facilitate submission of reports – photo, video, written
  28. 28. Pilot areas: Rajshahi, Barishal and Panchagarh
  29. 29. To ensure citizens’ welfare by improving public service delivery</li></ul>11<br />
  30. 30. ICT & GOOD GOVERNANCE<br />TECHNOLOGIES<br /><ul><li>Use of open source- Ushahidi, Frontline SMS, Wordpress and AVRO
  31. 31. Multiple mediums of technologies for content submission
  32. 32. Graphical display of reports on platform </li></ul>12<br />
  33. 33. EXPLORING GAPS<br />13<br />
  34. 34. SMS-BASED MONITORING SYSTEMBihar, India<br /> Launched in 2009, the SMS-based monitoring system aims to facilitate daily monitoring of development schemes at the local level and its transfer to the State level by leveraging cheap mobile technology.<br />14<br />
  35. 35. USE OF TECHNOLOGY<br />Form<br />Low cost technology<br /><ul><li>Mobile
  36. 36. Internal dashboard
  37. 37. Public website</li></ul>Use of existing and multipurpose hardware<br />Access<br />Availability of data in the public domain allows for citizen engagement <br />Impact<br />Enhancement of ‘responsible’ reporting of scheme progress<br />Mitigation of corruption<br />15<br />
  38. 38. RECOMMENDATIONS<br />Motivating compliance in reporting<br /><ul><li>Identifying gaps and providing appropriate training
  39. 39. Encouraging blockwise competition</li></ul>Addressing data issues<br /><ul><li>Linking village to block level reporting
  40. 40. Building rich data through qualitative support -Incorporating citizens’ feedback
  41. 41. Engaging social organizations to use public data</li></ul>16<br />
  42. 42. ICT ECOSYSTEM FOR MGNREGSRajasthan, India<br />E-enable MGNREGS to strengthen public accountability<br />17<br />
  43. 43. ANALYZING TECHNOLOGIES & IMPACT<br />User Perceptions of Program Components<br />Innovative features <br /><ul><li>Touchscreen computers
  44. 44. Text-to-speech feature
  45. 45. Biometric & GPS attendance</li></ul>Impact<br /><ul><li>Access to accurate information about the Scheme
  46. 46. Empowerment of beneficiaries – especially women</li></ul>18<br />
  47. 47. RECOMMENDATIONS<br />Enhancing portability for inclusiveness<br /><ul><li>Use of a handheld device to offer information to remote locations
  48. 48. Include text-to-speech feature for mobile-based solutions</li></ul>Ensuring long-term sustainability<br /><ul><li> Integrate banking component for direct deposit into individual accounts
  49. 49. Research nonusage for understanding awareness and preferences </li></ul>19<br />
  50. 50. GEOINFORMATICS FOR FOREST RIGHTS Maharashtra, India<br />Satellite images of an ineligible claim case<br />Spatial technologies are used for the effectiveimplementation of the Government of India, Forest Rights Act, 2006.<br />20<br />
  51. 51. CREATING ACCESS TO INFORMATION<br />Geoinformatics is facilitating information flow at two levels:<br />between various levels of government(G2G)<br />between government and citizens(G2C)<br />Key benefits:<br /><ul><li>Easy to use and cost effective technologies
  52. 52. Increases transparency
  53. 53. Community inclusion and empowerment
  54. 54. Long term value</li></ul>1.6 lakh cases have been measured by GPS and a total of 1.05 lakh cases have been decided in favor of the claimants.<br />21<br />
  55. 55. EXPLOITING OPPORTUNITIES<br />Targeted approach towards awareness generation amongst end-users by:<br /><ul><li>Utilizing the potential of local actors
  56. 56. Holding ‘on-the-spot’ demonstrations.</li></ul>Experience based technological improvements over time by:<br /><ul><li>Modifying aspects of GPS machines based on feedback
  57. 57. Expanding accessibility of website by using text-to-speech technology</li></ul>22<br />
  58. 58. I PAID A BRIBEIndia<br />“Uncover the Market Price of Corruption”<br />Citizens<br /> Citizens/Government<br />23<br />
  59. 59. INFORMATION DISSEMINATION<br />24<br />
  60. 60. RECOMMENDATIONS<br />More inclusive technology<br /><ul><li>Take advantage of high teledensity
  61. 61. Interactive Voice Response System
  62. 62. Multi-lingual interface</li></ul>Forming coalition of actors<br /><ul><li>Network across the country – NGOs, Groups of Citizens, Political leaders
  63. 63. Create pressure for institutional reforms</li></ul>25<br />
  64. 64. CONCLUSIONS<br />COMPARATIVE ANALYSISLearning Across Countries<br />Citizens’ Voices as a ‘Jaankari-like’ platform<br />I Paid A Bribe & Citizens’ Voices on crowdsourcing platforms<br />Use of Spatial technologies– ICT Ecosystem for MGNREGA, Citizens’ Voices & Geoinformatics for Forest Rights<br />Use of Text-to-speech – DAISY for ALL, ICT Ecosystem for MGNREGA<br />26<br />
  65. 65. CROSS CUTTING ANALYSISLearning Across Innovations<br />1. THE MODEL OF ACCESS<br />CHOOSING THE RIGHT PLATFORM<br />AWARENESS FOR ACTION-ORIENTED USAGE<br />2. INFORMATION TYPE AND USE<br />RICH, UNBIASED AND CREDIBLE<br />MULTI-STAKEHOLDER ACCESS<br />TRANSFORMING INFORMATION INTO ACTION<br />27<br />
  66. 66. CROSS CUTTING ANALYSIS (CONT.)Learning Across Innovations<br />3. MODE OF TECHNOLOGY<br />APPROPRIATE TECHNOLOGY CHOICE<br />OFFERING MULTIPLE MEDIUMS <br />MATCHING USER NEEDS <br />OPEN SOURCE VS. PROPRIETARY<br />4. SUSTAINABILITY AND IMPACT<br />CLOSING THE LOOP – ‘LAST MILE CONNECTIVITY’<br />INSTITUTIONALIZATION<br />28<br />
  67. 67. THANK YOU<br />29<br />

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