The adoption of SaaS and Cloud solutions can sometimes be more challenging and harder to swallow than traditional enterprise software implementations -- and it\’s a critical factor in long-term customer retention.
Even more importantly, from the vendor\’s perspective, in some cases it may take customers up to 12 months to fully understand and utilize new apps -- making it ever more important to onboard new customers and provide ongoing adoption resources to build reference-able, long-term customer relationships -- cause this is a service business after all.
In this 30 min recorded webinar, you\’ll learn general tips, best practices and ideas around implementing effective customer adoption and retention strategies at a Software as a Service company?
Download the PPT for this presentation at http://bit.ly/oxpfpn. Co-presented by Rob Kingyens from KeyStone OnDemand (www.keystoneondemand.com) and Matt Childs from DreamSimplicity (www.dreamsimplicity.com).