What does the CIO or IT Director need?


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Today's IT Leaders have to meet the challenge of increasing business demands while controlling IT costs and alleviating management headaches. CIOs are continuously looking for a provider to improve the performance of their IT Infrastructure, as technology is becoming more and more complex.

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What does the CIO or IT Director need?

  1. 1. What does the CIO or IT Director need?The need clearly, is to find a strategic partner, who can drive business growth and transformation,rather than remain a mere supplier of IT capacity. Many global organisations want more than an ITvendor. They seek a highly flexible, broadly capable partner with global reach to help them simplify,optimise and advance their technological investments.Todays IT Leaders have to meet the challenge of increasing business demands while controlling IT costsand alleviating management headaches. CIOs are continuously looking for a provider to improve theperformance of their IT Infrastructure, as technology is becoming more and more complex.Transformation from Traditional ModelsIn the coming days, we will see more of managed infrastructure services and CIOs will want to adopt andengage with a flexible managed services model to have the convenience of using best of breedtechnology and services without losing control of IT.A lot has changed and the market has gradually transformed from body shopping contracts or facilitymanagement services to a strategic process-oriented & flexible delivery model. We will see more of ahybrid of offsite services delivery either through Remote Infrastructure Management (RIM) or acombination of offsite remote management and onsite delivery.Initially, IT managed services were mostly adopted by large enterprises but now small to mediumenterprises are using them because of competitive pressures and operational concerns. Today,organisations from different verticals are very keen on using workplace management services, manageddata center and network and security support services rather than traditional outsourcing models.The managed services providers need to focus on service excellence and offer bespoke services todifferent customers. They must expand their local delivery capabilities by having a truly global modelwith the required knowledge, customer-facing partners and distributors worldwide.New Flexible Delivery ModelCompanies need to begin 2011, one step ahead of the game. They can do this by adopting a flexiblemanaged service provider who can manage the peaks and troughs of their business demand to meetfuture IT infrastructure requirements.In this collaborative approach, both parties (organisation & IT managed services provider) share risksand responsibilities for better output. This model helps in rationalising headcount, whilst focusing oncost efficiencies within the organizations existing ways of working.Through a partnership approach to their managed services program, organisations can focus on theircore competencies; lower the cost of managing IT infrastructure through improved productivity andoperational efficiencies with access to a dedicated team of highly qualified and talented professionalsfrom their service provider.
  2. 2. It is an investment that gives organisations the most advanced IT capabilities while allowing them tomaintain as much or as little control over their IT operations and infrastructure as they wish.IT Managed Services (IMS) consists of various service level offerings that provide proactive ITmanagement and support. Companies can opt from a range of IMS designed to optimise the technologyinvestment and maximise the productivity of their people and business.IT Managed Services offerings cover the entire array of IT outsourcing services including: • Data Centre & Network Management • Desktop & Server Management • IMAC • Virtualization and • Cloud Computing servicesInfrastructure Management Services gives organisations access to highly qualified support professionalsto resolve issues related to desktop & laptop support, routers, switches, firewalls and wireless accesspoints.Acting as a single point of contact for all IT based enquiries, the service logs all issues as incidents in aservice management tool.Business BenefitsThis model will provide an effective and proven Infrastructure Management Services for organisations toreduce costs and improve on service delivery efficiencies. The other business benefits are: • Reduce total cost of ownership • Pay less for a higher quality of service • Better control and efficiencies of scale • Gain access to best of breed tools & best practices • Speedy knowledge transition and reduce dependency on individuals • Shared service delivery platform within business units and industry • 99% -100% of SLA maintenance • Peace of mind
  3. 3. Allied Worldwides IT managed services are designed to protect clients existing investments andintellectual capital by working with multiple platforms, delivery partners and their own teams. You canread more about on how leading Manufacturer Upgrades IT Infrastructure with Zero Downtime