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ISO Annex SL Clause 7: Support

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Clause 7 Support. In this series our consultants look at ISO's Annex SL, a clause structure already used in ISO 27001 and ISO 22301 but now arriving in ISO 14001:2015 and ISO 9001:2015.

This presentation introduces the familiar support sub clauses including Resources, Competence, Awareness, Communication and Documented Information.

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ISO Annex SL Clause 7: Support

  1. 1. Annex SL: Support ISO 14001:2015 ISO 9001:2015 ISO 27001:2013 ISO 22301:2011
  2. 2. Introduction Assent Risk Management has been implementing ISO standards based on Annex SL for some time with ISO 22301 and ISO 27001 both using it. (see: http://www.slideshare.net/rjc211/annex-sl-training-for ) We believe the annex SL structure makes ISO standards much more adaptable for the organisation and therefore much more effective. This series aims to expand the concepts of the 10 Annex SL clauses for those implementing new Standards such as ISO 14001:2015 or ISO 9001:2015.
  3. 3. Clause 7: Support The support sub-clauses contain many of the familiar ISO themes including: • Competence • Awareness • Communication • Documented Information (Document Control)
  4. 4. Resources The resources sub-clause is deceivingly short and comprises only 1 line in both ISO 27001:2013 and ISO 14001:2015(FDIS). “The Organisation shall define and provide the resources needed…..” Much of these resources can be drawn from the exercises in clause 4 (Context) however it is worth remembering the types of resources. Resource Types • Financial • Human • Physical
  5. 5. Competence Determine necessary competency of persons that affect Performance (& Compliance Obligations ISO 14001:2015). Competence on basis: • Education • Training • Experience. Determine needs to acquire competency. Retain appropriate Documented Information. See www.ableacademy.co.uk for our ISO Risk & Compliance Training.
  6. 6. Awareness Awareness can be attained through many mediums and we find the more creative ideas are most effective. Annex SL standards require awareness of: • The Policy. • Individuals’ contribution to the system. • Implications of non-conformance. • Standard specific requirements.
  7. 7. Communication Communication is another areas that seems to have increased in importance thanks to Annex SL. Some clients are formulating a communications plan to meet the requirements of this clause and some later standards are requiring “documented information as evidence”. Communication should be both internal and external, and the interested parties considered in clause 4 can be used to inform a communications plan.
  8. 8. Documented Information As many will now know, Documents, Forms, Records and Data have been combined under the term “documented information”. As previously observed, there is emphasis on making the amount of information appropriate to the organisation. The clauses reference creating and updating documents, as well as general control of documents including Distribution, Storage, Change and Retention/Disposal. Remember: Documented information also includes that of ‘external origin’ for example the standard documents themselves.
  9. 9. More information • Please contact us at: www.assentriskmanagement.co.uk • Keep up to date with ISO Revisions at: www.assentriskmanagement.co.uk/isorevision s

Clause 7 Support. In this series our consultants look at ISO's Annex SL, a clause structure already used in ISO 27001 and ISO 22301 but now arriving in ISO 14001:2015 and ISO 9001:2015. This presentation introduces the familiar support sub clauses including Resources, Competence, Awareness, Communication and Documented Information.

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