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Social Intranets for Smarter Enterprise Collaboration

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Rivet Logic introduces its Employee Experience Maturity Model, which may be used by any organization to assess and optimize employee collaboration, engagement and productivity, and will highlight how it may be implemented through a real-world case study.

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Social Intranets for Smarter Enterprise Collaboration

  1. 1. Rivet Logic Corporation 114100 Isaac Newton Square N. Suite 210 Reston, VA 20191 Ph: 703.955.3480 Fax: 703.234.7711 RIVETING DIGITAL EXPERIENCES Social Intranets for Smarter Enterprise Collaboration KMWorld Conference November 5, 2014 Presented by: Mike Vertal CEO, Rivet Logic
  2. 2. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES2 In Theory, Intranets Deliver in Real Time HR: Publish a new policy Marketing: Find an expert on new tech Sales: Get help on a new presentation
  3. 3. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES3 In Reality, Most Intranets Don’t Deliver Old Documents, Not Latest Static Content, Not Conversations Directories, Not Profiles Desktop, Not Mobile Company News, Not Relevant
  4. 4. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES4 Intranet Survey of 650 Organizations* *From:“State of the Social Intranet”, Prescient Digital Media • 81% - Have had an intranet more than five years • 71% - Have at least one social business tool • 74% - Rate their social + intranet tools as NOT GOOD
  5. 5. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Social Intranet Features 5 Social Intranet = Social + Intranet
  6. 6. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Social Intranet Features 6
  7. 7. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES7 Strategy and Tools
  8. 8. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Social Intranet Features •  Employee Experience Maturity Model •  Assess Current State based on Employee Behaviors •  Establish New Targets based on Corporate Strategy A Social Intranet Strategy 8
  9. 9. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Employee Experience Maturity Model 9
  10. 10. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Assess Current State: Based on Actual Behaviors 10
  11. 11. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Content Maturity • High •  Employees own all content (producers and consumers) •  All media types •  Multi-channel (content is separate from presentation) •  Easily accessible by search and faceted navigation •  Social commentary •  Personalized to individuals/ teams/departments 11 • Low •  Top-down, one way communication •  Documents and textual information predominates •  Ad hoc repositories (including unapproved systems) •  No indexing, tracking, searchability of content
  12. 12. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Collaboration Maturity • High •  Easy collaboration, inside and outside the organization •  Collaborative spaces •  Comprehensive user profile information •  Social content weaved throughout •  Easy to share and subscribe •  A variety of social tools used 12 • Low •  Email and shared drives are the main tools •  Incomplete people directory •  No way to follow people/ teams •  No way to comment/rate content •  Ad hoc tools (or unapproved tools) used
  13. 13. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Integration Maturity • High •  Single sign-on across all apps used •  Comprehensive user profiles (formal id, social id) •  Enterprise apps used from intranet / portal •  Capabilities and interactions exposed as services •  Standards-based, open architecture platforms 13 • Low •  Standalone apps •  Separate logins •  Silo’d repositories of content, data, people •  Employees can’t customize dashboards to meet their specific needs •  Proprietary, closed systems
  14. 14. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Process Maturity • High •  Monitored and managed by workflow •  Processes embedded in intranet/apps •  Seamless workflow across apps •  Analytics used to optimize processes 14 • Low •  Processes are documented, but may be incomplete •  Ad hoc, manual processes •  Desktop access only
  15. 15. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Social Intranet Features A “High” Rating On Every Dimension is Not Required. Or Even Desired. 15
  16. 16. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Nirvana? 16
  17. 17. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Social Intranet Features “Strategy 101 is about choices: You can’t be all things to all people” -- Michael Porter 17
  18. 18. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Using the Maturity Model • Choose Targets based on Corporate Strategy • Innovation: High on Collaboration and Content, Lower on Structure • Cost Leader: High on Integration and Process, Lower on Collaboration • One Voice: High on Collaboration and Structure, Lower on Content 18
  19. 19. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Choose Your Targets 19
  20. 20. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Social Intranet Features Choose the Right Tool 20
  21. 21. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES21
  22. 22. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES22 Liferay
  23. 23. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES23 Some Liferay Customers
  24. 24. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES24 Liferay: More than a Portal • Collaboration Platform • Content Management System • Integration Platform • Social Platform • Web & Mobile Application Platform
  25. 25. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Social Intranet Features “However beautiful the strategy, you should occasionally look at the results” -- Winston Churchill 25
  26. 26. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES26 Case Study Adapted from “A Walk Around The Block: How Sargento Uses Liferay to Create a Community of Stakeholders”. Complete download here: https://www.liferay.com/web/northamerica2013/recap?session_27546866
  27. 27. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Sargento Foods, Inc. • $1 billion annual sales • #1 selling brand of retail sliced natural cheese in U.S. • Three sales divisions •  Consumer Products •  Food Ingredients •  Food Service •  Over 1,600 employees •  Four Wisconsin locations 27
  28. 28. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Social Intranet Key Objectives •  Corporate Communication •  Employee Social Collaboration •  Access to Enterprise Document Repository •  Information on Products, Customers, KPIs, etc. •  Secure access from anywhere and any device 28
  29. 29. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Before • Multiple Separate Search Functions • IT re-deployments required to add channels • Lacked embedded video features
  30. 30. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES After • Simplified Search •  Configurable Asset Publisher (no IT required) •  Embeddable video •  Dynamic experience driven by categories
  31. 31. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Sargento: Results • Increased Employee Engagement • Reduced Email • Anytime, Anywhere Access (mobile) • Better Employee Services •  Online Access to HR documents and forms •  Online Benefits Enrollment •  Online access to personal HR information •  Reduced time required by HR to meet employee needs 31
  32. 32. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES Social Intranet Features Summary 32 •  Social Intranets are Driving Success •  Follow Best Practices •  Align with Organization’s Strategy •  Pick Your Tools Wisely
  33. 33. Copyright © 2014. Rivet Logic Corporation. All rights reserved. RIVETING DIGITAL EXPERIENCES33 Learn More… liferay.com rivetlogic.com

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