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Achieving End-to-End UC Visibility

"When apps run efficiently, employees are more likely to use them.”

The promise of unified communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly.

According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools.

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Achieving End-to-End UC Visibility

  1. 1. Robin Gareiss, President, Nemertes Research David Roberts, Director of Product Management, Riverbed Achieving End-to-End UC Visibility
  2. 2. 2 Most Rely on One IPT/UC Tool © Nemertes Research 2016 1-888-241-2685 DN5311
  3. 3. 3 Management Tool Benefits Save on operational costs Help execute security policy Faster resolution Prevent future problems Validation of technology © Nemertes Research 2016 1-888-241-2685 DN5311 Keeping technology running affects: • Employee productivity • Costs • Revenue • Customer experience Reporting helps with: • Documenting, increasing utilization • Evangelizing benefits of the technology • Capacity, staff planning • Predictive analytics
  4. 4. 4 Cost Savings Overall With Tools, Cloud or On Prem © Nemertes Research 2016 1-888-241-2685 DN5311 $428 $448 $235 $230 $431 $509 $256 $542 $- $100 $200 $300 $400 $500 $600 On-Prem Cloud On-Prem Cloud IP Telephony UCC Annual Operational Cost Per End Unit/ License With Tools Without Tools
  5. 5. Riverbed SteelCentral for UC Monitoring
  6. 6. © 2015 Riverbed Technology. All rights reserved. 6  Packet capture (Probes) – Signaling and connectivity problems – Real-time analysis of media quality at point of observation  Traffic (NetFlow, IPFIX) – Interface utilization, QoE marking  Infrastructure (SNMP, ssh) – Interface errors, node health – Track configuration changes Lots of data; how can I use it?  Endpoint Telemetry (CDR, RTCP) – End-user quality of experience – Global visibility, home/remote users  Synthetic Tests (TAPI, IPSLA) – Proactive issue detection – Automate user acceptance testing  Application Configuration (APIs) – Compliance and security lapses – Typo and standardization mistakes APPLICATION-BASEDNEWORK-BASED
  7. 7. © 2015 Riverbed Technology. All rights reserved. 7 Streamline Support Processes • Start with high-level, integrated view • Explore issues by location, device and connectivity • Characterize nature of the degradation • Bracket problem with hop-by- hop path analysis • Easily determine if problem is device, network or user What should my tools be able to do?
  8. 8. © 2015 Riverbed Technology. All rights reserved. 8 Mobile Why Riverbed offers the Best UC Solution Edge Flow Device Datacenter PSTN Core Router SBC Teleworker • Only Riverbed offers complete coverage capturing all data • Blends it together into useful information allowing to solve problems • Endpoint Telemetry • Packet Capture • Flow • SNMP • SteelCentral UCExpert • SteelCentral AppResponse • SteelCentral NetProfiler • SteelCentral NetSensor SteelCentral Portal Remote Office
  9. 9. © 2015 Riverbed Technology. All rights reserved. 9 View the full Webinar