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Multi channel communication center M3C

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email Marketing, SMS Marketing platform.

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Multi channel communication center M3C

  1. 1. M3C Multi-Channel Communication Center NetGains Technologies Pvt Ltd.,
  2. 2.  Purpose: Introduction to M3C  Scope: Functional  Flow Presentation Q & A’s Acknowledgements
  3. 3. M3C [Art is triumph over chaos.]  Web-based application  To send bulk E-mail, SMS& WebSMS (Realtime SignalR based messaging)  Centralization and Logging of electronic communication  Roles-based access  Outstanding performance
  4. 4. M3C Flow Diagram Rule Engine DataBase Archival Emp Emp Emp Sales Dept. Marketing Dept. Admin * User Management * Quota Management * Rule Management * Gateway Management M3C Engine SMS GW 1 SMS GW2 SMS GW3 eMail GW 1 eMail GW2 eMailGW3 Web GW 1 WebGW2 eMailGW3 SMS Gateways eMail Gateways WebAlerts Gateways
  5. 5. M3C User Authentication  Authentication on server cache.  Changes in database are reflected on the server cache.  Designed for ◦ secure access, ◦ faster performance, and ◦ keep the cache data updated
  6. 6. Modules  Admin  Client Group  E-Mail  SMS  WebSMS  Reports
  7. 7. Admin Module
  8. 8. Admin  Company  Branch  Department  User
  9. 9. Company Master
  10. 10. Branch Master
  11. 11. Department Master
  12. 12. User  Types of creation  Manual  Bulk Import  Role- Sets the user access rights  Set the expiry date for user data  Assign SMS/E-Mail/WebSMS Priority  SMS Details, E-Mail & WebSMS Details
  13. 13. Role Hierarchy Super Admin Company Admin A Branch Admin Branch Admin Company Admin B Branch Admin Department Admin Executive All SMS User E-Mail User Customer care
  14. 14. User Master
  15. 15. User Details
  16. 16. Client Group Module
  17. 17. Group Creation
  18. 18. Add Client
  19. 19. E-M@il Module
  20. 20. E-M@il  Runs as a process.  Right-Away or Later  E-mail message format ◦ HTML File ◦ Template  Receipt List ◦ User created group ◦ Client’s own DB  CSV File (If using a template)  Specify a Test Group
  21. 21. Mail Master
  22. 22. SMS Module
  23. 23. SMS  Enables client to send SMS in bulk  Can configure multiple SMS vendors  Integrated with external application  SMS billing calculation is taken care off as well by M3C. Vendor’s Pricing Price based on priority
  24. 24. SMS
  25. 25. WebAlerts Module
  26. 26. WebAlerts  Enables client to send WebAlerts in bulk  WebAlerts uses SignalR which enables real time message push technology  Integrated with external application  Usage billing calculation is taken care off as well by M3C.  priority definition.
  27. 27. Reporting Module
  28. 28. E-M@il Reporting  Master: Information about total e-mail processes run by the user.  Details: Detailed report on a particular process.
  29. 29. Em@il Master Report
  30. 30. E-M@il Detail Report
  31. 31. SMS Reporting  Master: Information about total SMS processes run by the user.  Details: Report on a particular process.  Monthly: Report on total messages sent for the month.  Admin: Can fetch report based on multiple criteria.
  32. 32. SMS Master Report
  33. 33. SMS Detail Report
  34. 34. SMS Monthly Report
  35. 35. SMS Monthly Detail Report
  36. 36. SMS Admin Report
  37. 37. Outlook  India had third largest smartphone base with 117M users in 2013; to grow 45% in 2014: Mary Meeker Report  Industry estimates for India Email Marketing peg the promotional campaigns volumes at 25-30 bn email messages annually in 2013.  volumes of SMS transactional alerts which are estimated to be ~45-50 bn messages every year.
  38. 38. Conclusion  A system to control and manage All channels centrally.  Central repository of all communication SMS, eMail & WebAlerts.  Web Based User friendly application.  Secure- Even within the hierarchy.  Rule engine to define workflows.  Effortless operation.
  39. 39. Clients  Sharekhan Ltd  Avendus Capital  India First Life Insurance  Indira Securities  Datamatics  Ginger Hotels And many leading financial companies..
  40. 40. Thank You!!!!! NetGains Technologies Pvt Ltd., 708/709, Corporate Avenue, Sonawala Lane, Goregaon East, Mumbai - 400 059. Ph: +91-22-61397100

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