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Professionalism in the Workplace

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Professionalism in the Workplace

  1. 1. Professionalism in the Workplace Denise Thornby RN, MS
  2. 2. Is it the role or the behavior?
  3. 3. Professions <ul><li>have a body of knowledge, scope of practice, agreed upon values, oath or code and accountability to our society for their profession and their professional behavior. </li></ul>
  4. 4. <ul><li>Social Workers </li></ul><ul><li>Lawyers </li></ul><ul><li>Physicians </li></ul><ul><li>Nurses </li></ul><ul><li>Teachers </li></ul><ul><li>Lawyers </li></ul><ul><li>Flight Attendants….. </li></ul>
  5. 5. Professionalism <ul><li>Describes a certain type of behavior in the workplace </li></ul><ul><li>Based on our values and understanding of our professional roles </li></ul><ul><li>Evidenced in our behavior </li></ul>
  6. 6. How professionalism is judged <ul><li>Against a set of expectations or standards </li></ul><ul><li>From our own personal values set and understanding of what “professionalism” means </li></ul><ul><li>May be situational in nature </li></ul><ul><li>Strongly influenced by culture </li></ul>
  7. 7. Professionalism is in the eye of the beholder…
  8. 9. Unprofessional!
  9. 10. Professional is judged through: <ul><li>Our Image </li></ul><ul><li>Our Communication </li></ul><ul><li>Our Competence </li></ul><ul><li>Our Demeanor </li></ul>
  10. 11. From the Patient’s Perspective <ul><li>Trustworthy </li></ul><ul><li>Competent </li></ul><ul><li>Empathetic </li></ul><ul><li>Respectful </li></ul><ul><li>Caring </li></ul>
  11. 12. Our relationships with patients: <ul><li>Therapeutic context </li></ul><ul><li>Safety, trust and ethical behavior are foundational </li></ul><ul><li>Relationship has boundaries </li></ul><ul><li>Vulnerability of patients and the imbalance of power </li></ul>
  12. 13. Respectful of their: <ul><li>Needs </li></ul><ul><li>Beliefs </li></ul><ul><li>Concerns </li></ul><ul><li>Values </li></ul>
  13. 14. Crossing Professional Boundaries <ul><li>Non-therapeutic relationships </li></ul><ul><li>Inappropriate communication </li></ul><ul><li>Inappropriate self-disclosure </li></ul><ul><li>Exploitation – money, gifts </li></ul><ul><li>Breaches of confidentiality </li></ul>
  14. 15. From the Co-Workers Perspective <ul><li>Trustworthy </li></ul><ul><li>Competent </li></ul><ul><li>Supportive </li></ul><ul><li>Respectful </li></ul><ul><li>Accountable </li></ul>
  15. 16. Professional Team
  16. 17. Expectations of Professional Team Members <ul><li>Functional Trust </li></ul><ul><li>Mutual Respect </li></ul><ul><li>Open Communication </li></ul>
  17. 18. Functional Trust <ul><li>All people have an equal need for respect </li></ul><ul><li>Respect is the basic foundation of all healthy personal relationships </li></ul><ul><li>Each team member is equally important </li></ul><ul><li>Each team member’s work is equally important </li></ul>
  18. 19. Mutual respect <ul><li>All people have an equal need for respect </li></ul><ul><li>Respect is the basic foundation of all healthy personal relationships </li></ul><ul><li>Each team member is equally important </li></ul><ul><li>Each team member’s work is equally important </li></ul>
  19. 20. Open Communication <ul><li>Team members talk to each other about issues directly </li></ul><ul><li>All team members avoid the 3 B’s </li></ul><ul><li>Supportive feedback is given generously </li></ul><ul><li>Corrective feedback is helpful, tactful and constructive </li></ul>
  20. 22. Where Do I Start?
  21. 23. Qualities and Characteristics of a Professional
  22. 24. <ul><li>Competent </li></ul><ul><li>Trustworthy </li></ul><ul><li>Respectful </li></ul><ul><li>Act with Integrity </li></ul><ul><li>Considerate </li></ul><ul><li>Empathetic </li></ul>Professionals are:
  23. 25. <ul><li>Courteous </li></ul><ul><li>Dependable </li></ul><ul><li>Cooperative </li></ul><ul><li>Committed </li></ul>Professionals are:
  24. 26. Always do your best. What you plant now, you will harvest later. Og Mandino
  25. 27. This presentation was collaboratively developed by the Mid-Atlantic Renal Coalition (MARC) and the ESRD Network of New England for the 5-Diamond Patient Safety Program. The 5-Diamond Patient Safety Program is endorsed by the Renal Physicians Association (RPA) and American Nephrology Nurses’ Association (ANNA).

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