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RBS - The Road to Business Agility


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The key to success in today's exciting and sometimes chaotic marketplace is business agility, the organization's capability to respond quickly and efficiently to marketplace changes by adapting products and services to meet and exceed customer needs. This “road to business agility,” in short, goes through IT. This session focuses on the need to leverage technology to experiment, rewire systems and processes, and quickly execute on these insights to drive meaningful business outcomes – as well as what gets in the way of agility at an organization.

Published in: Business, Technology
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RBS - The Road to Business Agility

  1. 1. The Road to Business AgilityEnabling business agility through ITSrini KoushikPresident and CEORight Brain Systems LLC. Right Brain Systems LLC.Twitter Handle - @skoushik innovation – agility - execution © Right Brain Systems LLC.
  2. 2. Technology isEverywhere4/15/2013 © Right Brain Systems LLC. 2
  3. 3. Gordon Moore Source: Intel Corporation Computing power continues to increase © Right Brain Systems LLC.
  4. 4. Bob Metcalf Source: get Satisfaction Networks continue to grow © Right Brain Systems LLC.
  5. 5. Cloud Computing Big Data and Analytics© Right Brain Systems LLC. 5
  6. 6. Cloud Social Media Mobility Big DataPervasive SecurityThese trends are accelerating and converging providing new business opportunities © Right Brain Systems LLC. 6
  7. 7. This has been building and is exacerbated by trends © Right Brain Systems LLC. 7
  8. 8. 4/15/2013 © Right Brain Systems LLC. 8
  9. 9. Radically changing the competitive landscape Threat of New Entrants Lack of differentiation and lower switching Lower barriers to entry drives costs results in a buyer’s market global competition Bargaining Power Rivalry amongst Videos Stru Voice Se ns Bargaining Power ctur of Buyers industry ors ed Data of Suppliers competitors Ease of access to data results in Consolidation of components across value more informed consumers Threat of Structured Data chain are driving danger of “lock-in” substitute products Mobile data © Right Brain Systems LLC.
  10. 10. Business Agility Business Sense Respond Adapt Agility• Listen to trends • Rapid Prototyping • Reconfigure Operations • Ability to Experiment• Innovation at the Edges • Decentralized decision making • Scale or shrink on demand • Speed to market• Track Leading Indicators • Assess results and modify • Continuous Improvement • Scale rapidly experiments• Predictive Analytics • Decisions based on Insights • Ability to reconfigure operations quickly © Right Brain Systems LLC. 10
  11. 11. The Information Economy High Sustain Differentiate IT Effectiveness Outsource Improve Low High Dependence on ITThe focus of technology should go beyond Efficiency to Productivity, Innovation and Competitive Differentiation © Right Brain Systems LLC.
  12. 12. IT is Slow – Expensive - AverageThe model used to manage the Business of IT is designed for “Turn of Century” Problems Standardization Centralization Automation Outsourcing Optimize Unit Costs SMEs and Skilled Labor © Right Brain Systems LLC.
  13. 13. The gap between Business and IT continues to grow wider4/15/2013 © Right Brain Systems LLC. 13
  14. 14. Built for Purpose Context SensitiveDeliveringBusiness Agile and AdaptiveAgility requires Effective and Efficient OperationsIT that is . . . Cross-functional Teams Lower Barriers to Entry Continuous Improvement © Right Brain Systems LLC. 14
  15. 15. Agile IT • Customer Value Streams • Mass customization • Focus on Customer Value and Throughput Cognitive Lean Science Thinking Design Thinking • Innovation through Divergent Thinking Systems Dynamics • Multi-skilled Workforce • Organize to deliver customer value • Federated Managementinnovate interact industrialize © Right Brain Systems LLC. iterate improve
  16. 16. Agile IT Framework Customer Interaction Model Agile Agile IT Delivery Adaptive and Workforce Operations © Right Brain Systems LLC.
  17. 17. Design Thinking Building to think People and culture centric Rapid prototyping Meaningful experiences Participatory not just consumption4/15/2013 © Right Brain Systems LLC. 17
  18. 18. Lean Thinking for Agile IT A non-zero sum (win-win) principle based management system focused on creating value for our end customers and eliminating waste, unevenness and unreasonableness Respect for People Continuous Improvement Create Value for Customers Drive continuous Innovation Improve adaptability to change Create bandwidth4/15/2013 © Right Brain Systems LLC. 18
  19. 19. Adaptive Workforce - Organization • Informal • Playful Social • Flexible • Celebrating Learning • Small teams Structural • Context driven teams • Outcome based hiring • Incentives and Rewards • Innovative Workspaces Operational • Time to Think • Active Learning • Collaborative operations4/15/2013 © Right Brain Systems LLC. 19
  20. 20. Adaptive Workforce - Leadership CURRENT GENERATION NEXT GENERATION What they have? What they can do? What drives Looking good Being good them? Stability and Certainty Change and Ambiguity Reinforce hierarchy Reinforce informal networks How they Command and control Enable and Contribute manage? Operational Experimentation What they Depth of Expertise Breadth of Experience Value? Celebrate Success Celebrate Learning Amity & Conformance Viewpoints & Creative Tension4/15/2013 © Right Brain Systems LLC. 20
  21. 21. Agile IT – Example Mid-sized manufacturing company Agile Business Customer Interaction Model Business Architecture Product Management Information and Data Management Agile Development Agile Maintenance and Support Continuous Delivery and Continuous Integration DevOps Physical Private and Hybrid Private and Hybrid Infrastructure Assets Cloud Assets Cloud Assets © Right Brain Systems LLC.
  22. 22. Srini KoushikLinkedin – - @skoushikSlideshare – – © Right Brain Systems LLC. 22