Standardization, centralization, process rigor and labor arbitrage have been the hallmarks of today’s model for managing the Business of IT. IT organizations have used this model to achieve economies of scale and minimize the average total cost of IT. This approach has largely been in place for the past 3 decades that were characterized by large, multi-year IT development projects, a growing base of legacy applications and a gradual evolution of the underlying technology. While providing predictability and efficiency, this model has also served to discourage innovation, reduce business alignment and drives the balkanization of skills within the IT workforce.
In this presentation, I describe an alternative model for managing IT in today's technology intensive organizations.