OSHA Recommendationsfor Workplace ViolencePrevention Programs inLate-Night RetailEstablishments       OSHAX.org – The Unof...
What Is Workplace Violence? Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in...
Workplace Violence Violence is a leading cause of workplace  fatality, resulting in 856 deaths in 1997(BLS) The most com...
Extent of Problem   Job-related homicides in retail trades accounted    for almost half of all workplace homicides in 199...
Assaults and Homicides  1600000  1400000  1200000                                                           simple assault...
Risk Factors Contact with the public Exchange of money Delivery of passengers, goods, or services Having a mobile work...
Risk Factors (Cont’d) Working alone or in small numbers Working in high crime areas Working late, at night, or during e...
OSHA’s CommitmentOSHA has developed recommendations to assistemployers in night retail establishments to developworkplace ...
OSHA’s Commitment (cont’d)Recommendations are based on: OSHA’s 1989 Safety and Health Management  Guidelines State regul...
Occupational Safety and Health ActThe OSH Act of 1970 mandates that, in addition tocompliance with hazard-specific standar...
Recommendations   Educational tool to help late-night retail    employers      - design, select, and implement workplace ...
Recommendations Not a standard Does not create any new OSHA duties Not a model program Not a “one size fits all” answe...
Recommendations   Developed for late night retail, especially    - convenience stores    - liquor stores    - gasoline st...
Violence Prevention Program Elements Management                          Hazard  Prevention  Commitment and             ...
Management Commitment Create and share a policy of violence  prevention Take incidents seriously Outline a security pla...
Management Commitment Hold employees accountable Encourage prompt reporting and tracking Encourage employees to get inv...
Management Commitment  Make sure employees who report problems or   experience an incident are not punished or   discrimi...
Employee Involvement Participate in surveys and offer suggestions Assist in security analysis and inspection Help evalu...
Worksite Hazard Analysis    Step-by-step, common sense look at the     workplace to find existing and potential hazards. ...
Prevention Strategies   Reduce the risk of robbery by:    vincreasing the effort that the perpetrator     must expend    ...
Hazard Prevention and Control  Engineering controls and workplace adaptation  Administrative and work practice controls ...
Engineering Controls Visibility   and                        Door  detectors,  lighting                                 ...
Administrative and Work Practice Controls Integrate violence prevention into daily  procedures Minimal cash in register...
Administrative and Work Practice Controls Lock delivery doors Establish rules for workers leaving facility Lock doors w...
Post Incident Response Get medical care for injured victims Report to police and other authorities Inform management S...
Training   Ensure that all staff are aware of security    hazards and protective procedures   Workers    vpotential risk...
Training   Supervisors, managers and security    personnel     - same training as all other workers     - additional trai...
Evaluation   Recordkeeping    vInjuries    vIncidents    vHazard analyses    vRecommendations from police, consultants,  ...
Evaluation  Review the results of safety audits  Review post incident reports  Review minutes from safety meetings  An...
Sources of Assistance OSHA Internet Site www.osha.gov The Unofficial Guide to the OSHA –  www.oshax.org OSHA State Prog...
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Wv late nightretail

  1. 1. OSHA Recommendationsfor Workplace ViolencePrevention Programs inLate-Night RetailEstablishments OSHAX.org – The Unofficial Guide to the OSHA
  2. 2. What Is Workplace Violence? Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in the work setting OSHAX.org – The Unofficial Guide to the OSHA
  3. 3. Workplace Violence Violence is a leading cause of workplace fatality, resulting in 856 deaths in 1997(BLS) The most common type of workplace fatality is a shooting during the robbery of a retail, service or transportation worker OSHAX.org – The Unofficial Guide to the OSHA
  4. 4. Extent of Problem Job-related homicides in retail trades accounted for almost half of all workplace homicides in 1997 Homicides in convenience and other grocery stores, eating and drinking places, and gasoline service stations constituted the largest share of homicides in retail establishments OSHAX.org – The Unofficial Guide to the OSHA
  5. 5. Assaults and Homicides 1600000 1400000 1200000 simple assaults 1000000 aggravated assaults 800000 rapes, sexual assaults 600000 robberies homicides 400000 200000 0 OSHAX.org – The Unofficial Guide to the OSHA
  6. 6. Risk Factors Contact with the public Exchange of money Delivery of passengers, goods, or services Having a mobile workplace such as a taxicab or police cruiser OSHAX.org – The Unofficial Guide to the OSHA
  7. 7. Risk Factors (Cont’d) Working alone or in small numbers Working in high crime areas Working late, at night, or during early morning hours Guarding valuable property or possessions OSHAX.org – The Unofficial Guide to the OSHA
  8. 8. OSHA’s CommitmentOSHA has developed recommendations to assistemployers in night retail establishments to developworkplace violence prevention programs OSHAX.org – The Unofficial Guide to the OSHA
  9. 9. OSHA’s Commitment (cont’d)Recommendations are based on: OSHA’s 1989 Safety and Health Management Guidelines State regulations or recommendations from CA, FL, and WA OSHAX.org – The Unofficial Guide to the OSHA
  10. 10. Occupational Safety and Health ActThe OSH Act of 1970 mandates that, in addition tocompliance with hazard-specific standards, all employershave a general duty to provide their employees with aworkplace free from recognized hazards likely to causedeath or serious physical harm. This includes theprevention and control of the hazard of workplace violenceOSHA will rely on Section 5 (a)(1) of the OSH Act (the“General Duty Clause”) for enforcement authority OSHAX.org – The Unofficial Guide to the OSHA
  11. 11. Recommendations Educational tool to help late-night retail employers - design, select, and implement workplace violence prevention programs - tailored to meet the specific needs and risk factors in their workplace OSHAX.org – The Unofficial Guide to the OSHA
  12. 12. Recommendations Not a standard Does not create any new OSHA duties Not a model program Not a “one size fits all” answer OSHAX.org – The Unofficial Guide to the OSHA
  13. 13. Recommendations Developed for late night retail, especially - convenience stores - liquor stores - gasoline stations Other late night retailers may find them helpful OSHAX.org – The Unofficial Guide to the OSHA
  14. 14. Violence Prevention Program Elements Management  Hazard Prevention Commitment and and Control Employee  Training Involvement  Evaluation Worksite Analysis OSHAX.org – The Unofficial Guide to the OSHA
  15. 15. Management Commitment Create and share a policy of violence prevention Take incidents seriously Outline a security plan Assign responsibility, authority and resources OSHAX.org – The Unofficial Guide to the OSHA
  16. 16. Management Commitment Hold employees accountable Encourage prompt reporting and tracking Encourage employees to get involved and make recommendations OSHAX.org – The Unofficial Guide to the OSHA
  17. 17. Management Commitment  Make sure employees who report problems or experience an incident are not punished or discriminated (11c) against  Work with others to improve security - police - landlords - employer associations OSHAX.org – The Unofficial Guide to the OSHA
  18. 18. Employee Involvement Participate in surveys and offer suggestions Assist in security analysis and inspection Help evaluate prevention and control measures Train other employees Share on-the-job experiences with other employees OSHAX.org – The Unofficial Guide to the OSHA
  19. 19. Worksite Hazard Analysis  Step-by-step, common sense look at the workplace to find existing and potential hazards. - review records and past incidents - workplace security analysis - periodic safety audits OSHAX.org – The Unofficial Guide to the OSHA
  20. 20. Prevention Strategies Reduce the risk of robbery by: vincreasing the effort that the perpetrator must expend vincreasing the risks to the perpetrator vreducing the rewards to the perpetrator OSHAX.org – The Unofficial Guide to the OSHA
  21. 21. Hazard Prevention and Control  Engineering controls and workplace adaptation  Administrative and work practice controls  Post incident response OSHAX.org – The Unofficial Guide to the OSHA
  22. 22. Engineering Controls Visibility and  Door detectors, lighting buzzers Drop safes  Alarms Video surveillance  Bullet resistant Height markers barriers OSHAX.org – The Unofficial Guide to the OSHA
  23. 23. Administrative and Work Practice Controls Integrate violence prevention into daily procedures Minimal cash in register Emergency procedures, systems of communication Procedures to use barriers & enclosures Increase staffing at high risk locations/times OSHAX.org – The Unofficial Guide to the OSHA
  24. 24. Administrative and Work Practice Controls Lock delivery doors Establish rules for workers leaving facility Lock doors when not open, procedures for opening and closing Limit access Adopt safety procedures for off-site work OSHAX.org – The Unofficial Guide to the OSHA
  25. 25. Post Incident Response Get medical care for injured victims Report to police and other authorities Inform management Secure the premises - safeguard evidence Prepare incident report immediately Arrange appropriate psychological treatment for victims OSHAX.org – The Unofficial Guide to the OSHA
  26. 26. Training Ensure that all staff are aware of security hazards and protective procedures Workers vpotential risks voperational procedures vuse of security measures vbehavioral strategies vincident response vemergency action OSHAX.org – The Unofficial Guide to the OSHA
  27. 27. Training Supervisors, managers and security personnel - same training as all other workers - additional training to help them recognize, analyze and establish controls OSHAX.org – The Unofficial Guide to the OSHA
  28. 28. Evaluation Recordkeeping vInjuries vIncidents vHazard analyses vRecommendations from police, consultants, employees vHazard correction vTraining and safety meetings OSHAX.org – The Unofficial Guide to the OSHA
  29. 29. Evaluation  Review the results of safety audits  Review post incident reports  Review minutes from safety meetings  Analyze trends in incidents, injuries, etc...  Consult with employees before & after worksite changes  Update information on violence prevention strategies OSHAX.org – The Unofficial Guide to the OSHA
  30. 30. Sources of Assistance OSHA Internet Site www.osha.gov The Unofficial Guide to the OSHA – www.oshax.org OSHA State Programs (California, Florida, Virginia, Washington have developed specific guidelines and recommendations) OSHA Consultation Program NIOSH Trade Associations, Unions, Insurers, etc.. OSHAX.org – The Unofficial Guide to the OSHA

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