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Jon Boyes Curriculum and Work-Related Learning Officer
Listening Skills
Learning outcomes
• Explain what we mean by listening skills
• Identify why listening skills are important, from an
employ...
Why listening skills are important
• Improves relationships
• Improves our knowledge
• Improves our understanding
• Preven...
Hearing
Listening Skills
To perceive
sound via the ear
Listening
Listening Skills
To concentrate on
hearing something;
heed or pay attention
to
Collins English Dictionary
Sweet tasty Orange
Listening Skills
Barriers to effective listening
• Interrupting – knowing the answer
• Trying to be helpful
• Seeing discussion as competit...
Simple listening technique
1. Listen
• Don’t interrupt
• Let the speaker finish
• Concentrate on what is being said and ho...
Emotional intelligence
http://www.youtube.com/watch?v=wJhfKYzKc0s
Listening Skills
Learning outcomes
• Explain what we mean by listening skills
• Identify why listening skills are important, from an
employ...
Jon Boyes Curriculum and Work-Related Learning Officer
Listening Skills
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Listening skills

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Listening skills

  1. 1. Jon Boyes Curriculum and Work-Related Learning Officer Listening Skills
  2. 2. Learning outcomes • Explain what we mean by listening skills • Identify why listening skills are important, from an employability perspective • Identify key reasons why we often fail to listen effectively • Adopt simple listening techniques to ensure that you listen effectively Listening Skills
  3. 3. Why listening skills are important • Improves relationships • Improves our knowledge • Improves our understanding • Prevents problems escalating • Saves time and energy • Can save money • Leads to better results Listening Skills
  4. 4. Hearing Listening Skills To perceive sound via the ear
  5. 5. Listening Listening Skills To concentrate on hearing something; heed or pay attention to Collins English Dictionary
  6. 6. Sweet tasty Orange Listening Skills
  7. 7. Barriers to effective listening • Interrupting – knowing the answer • Trying to be helpful • Seeing discussion as competition • Distraction - red flag words – emotional triggers • Gap searching Listening Skills
  8. 8. Simple listening technique 1. Listen • Don’t interrupt • Let the speaker finish • Concentrate on what is being said and how it is being said • Make notes if this helps • Show the speaker that you are listening 1. Question • Check understanding 1. Summarise • Paraphrase what the speaker has just told you
  9. 9. Emotional intelligence http://www.youtube.com/watch?v=wJhfKYzKc0s Listening Skills
  10. 10. Learning outcomes • Explain what we mean by listening skills • Identify why listening skills are important, from an employability perspective • Identify key reasons why we often fail to listen effectively • Adopt simple listening techniques to ensure that you listen effectively Listening Skills
  11. 11. Jon Boyes Curriculum and Work-Related Learning Officer Listening Skills

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