Designers are routinely required to manhandle disparate resources and inputs into a coherent end product. UX design, however, must work harder in order to truly deliver on the promise of a user-centred design process.
A user-focused assessment of any business model will ask tough questions, often leaving the UX designer as the most unpopular person in the room.
This talk, originally delivered at UX Scotland 2014, addressed how user experience designers must be able to not only manage complex interfaces, but challenge the business logic that leads to them.