Social Business Transformation - Little surprises around every corner, but nothing dangerous

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Social Business Transformation - Little surprises around every corner, but nothing dangerous

  1. 1. Social Business TransformationLittle surprises around every corner, but nothing dangerous<br />March 2011 – Rick Mans – Social Media Lead<br />
  2. 2. This is a story of an ordinary little boy named Charlie Bucket. He was not faster, or stronger, or more clever than other children. His family was not rich or powerful or well-connected; in fact, they barely had enough to eat. Charlie Bucket was the luckiest boy in the entire world. He just didn't know it yet. <br />
  3. 3. The manyfaces of Social Media, howeverSocial Media is<br />Humaninteraction in a virtualworld<br />
  4. 4. No itisn’t a wonderland<br />It is justaboutachieving business goals<br />
  5. 5. Reducingcosts<br />
  6. 6. Increasingmargins<br />
  7. 7. IncreasingRevenue<br />
  8. 8. Customers are ahead of business<br />
  9. 9. Work is notabout meetings and email<br />
  10. 10. Turn customersintoyour promotors<br />
  11. 11. Customerscanoutperform all yourdepartments<br />
  12. 12. Social Media analytics provide insight<br />
  13. 13. Social media enables organisations to participate in the market, at a one to one level, to understand customers and potential customers, wishes, wants and views to the satisfaction of all, (buyer, seller, prospect and partner).<br />
  14. 14. Youmightbe Charlie Bucket<br />
  15. 15. Maybe you just don’t know how lucky you could be with Social Media<br />
  16. 16. Rick Mans<br />Papendorpseweg 100 <br />Utrecht<br />The Netherlands<br />Phone: +31 6 51 21 01 44<br />E-Mail: rick.mans@capgemini.com<br />Twitter: http://twitter.com/rickmans<br />LinkedIn: http://nl.linkedin.com/in/rickmans<br />Your Contact<br />
  17. 17. Image sources<br /><ul><li>http://www.quizlet.nl/quiz/345792/welke-film-moet-jij-kijken/details.php?winner=661775
  18. 18. http://www.cinematicwallpaper.com/movie-pictures/All-movie-wallpapers/Charlie_Chocolate_Factory_2
  19. 19. http://www.desktopexchange.com/gallery/Movie-Wallpapers/Charlie_Chocolate_Factory
  20. 20. http://www.fanpop.com/spots/charlie-and-the-chocolate-factory/images/9884451/title/factory-fun-wallpaper
  21. 21. http://magistix.blogspot.com/2010/06/today-i-watched-charlie-and-chocolate.html
  22. 22. http://tapetus.pl/16972,charlie-and-the-chocolate-factory-julia-winter.php
  23. 23. http://www.zastavki.com/eng/Movies/Films_C/wallpaper-9504.htm
  24. 24. http://www.availableimages.com/movies/2005/charlie-and-the-chocolate-factory/pictures-charlie-and-the-chocolate-factory_pph_13.html
  25. 25. http://stewf.blogs.com/stewflog/2004/12/rewonka.html
  26. 26. http://www.sptimes.com/2005/07/14/Weekend/This_candyman_can_t.shtml
  27. 27. http://img.neoseeker.com/view.php?entityid=27201&imageid=327657
  28. 28. http://www.fanpop.com/spots/alice-in-wonderland-2010/images/10293069/title/mad-hatter-wallpaper</li></ul>All images and logos are the property of their respective owners. <br />

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