Is Enterprise 2.0 The New KM?


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Given to a small group of former students and professors in KM Masters program regarding the differences & similarities between Enterprise 2.0 and Knowledge Management. Prepared in semi-beyond bullet points format.

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  • The question I’m asking here is really more about how Enterprise 2.0 affects the management of knowledge as we’ve come to think of it, and to what extent it actually improves our ability to “manage” knowledge. Underlying this concept, however, is also the issue of whether or not it’s possible to ever actually manage knowledge. Much of the argument centers on the concept of what knowledge is and whether or not we aren’t really talking about managing information.
  • We can’t “manage” knowledge; we can facilitate contextual relationships and the sharing of knowledge. It is only within the province of those people actively sharing to determine the meaning of the “information/knowledge” they are sharing.
  • Is Enterprise 2.0 The New KM?

    1. 1. Is Enterprise 2.0 The New KM? Is KM Still KM? Was KM Ever KM?
    2. 2. A Fundamental Difficulty What is Knowledge?
    3. 3. I know you believe you understand what you think I said – but I’m not sure you realize that what you heard is not what I meant. Ashleigh Brilliant
    4. 4. Eceffvtie Use of KM/Enterprise 2.0 Reqiuers Udsrentsadnig Tihgns In Tehir Porepr Cnotxet
    5. 5. Shared context is at the heart of KM – John Tropea
    6. 6. Identical information evokes different meanings in each of us. It is not what the message does to the audience but what the audience does with the message that really matters. – Frank Miller I = 0 (Information has no intrinsic meaning)
    7. 7. Codified. Merely Information? Information in Context. Only Personal?
    8. 8. You can’t manage this! Peter Drucker
    9. 9. But you can facilitate it!
    10. 10. What differentiates E2.0 from KM? <ul><li>KM says explicit/tacit ratio is 80/20 but spends most of its time on explicit </li></ul><ul><ul><li>Knowledge bases, Share drives, Video/Audio Capture, Ontologies, email, etc. </li></ul></ul><ul><li>E2.0 by its nature is ~ 80% tacit </li></ul><ul><ul><li>Blogging, IM, Micro-blogging, Chat, Activity streams </li></ul></ul><ul><ul><li>Artifacts of these become explicit with findability enhanced by tagging </li></ul></ul>
    11. 11. What differentiates E2.0 from KM? <ul><li>KM spends much time on formal knowledge capture </li></ul><ul><ul><li>Knowledge bases, Taxonomies, Content Management </li></ul></ul><ul><li>E2.0 is about connections & conversation; capture is a natural by-product </li></ul><ul><ul><li>Wiki, Emergence, Adaptation, Folksonomies, Knowledge flow </li></ul></ul>
    12. 14. What do E2.0 & KM Have in Common? <ul><li>They’re about communication </li></ul><ul><li>They benefit from collaboration </li></ul><ul><li>They depend upon findability </li></ul><ul><li>They seek to make knowledge actionable </li></ul><ul><li>They fail without a dramatic Cultural Change! </li></ul>
    13. 15. What might differentiate E2.0 from KM? <ul><li>E2.0 is more customer focused </li></ul><ul><li>KM more content focused </li></ul><ul><li>E2.0 facilitates real-time knowledge capture & sharing </li></ul><ul><li>KM frequently looks backward or after-the-fact </li></ul><ul><li>E2.0 is more about activity streams and collective intelligence </li></ul><ul><li>KM is more about repositories of “knowledge” </li></ul>Are these complementary? Is there a space for synergy between the two?
    14. 16. What Has(n’t) and Isn’t Changed? <ul><li>The true measure of our ability to “manage” knowledge is more in our connection to people, than in our connection to documents. </li></ul>
    15. 17. References – Further Reading <ul><li>Enterprise 2.0: The New, New Knowledge Management? </li></ul><ul><li>For a group of postings on E2.0 and KM by Andy McAfee http:// = knowledge+management </li></ul><ul><li>Enterprise 2.0 Definition and Solutions </li></ul><ul><li>Going beyond the hype: Identifying Enterprise 2.0 best practices http:// =852&tag=rbxccnbzd1 </li></ul><ul><li>There is no such thing as best practice for Enterprise 2.0 </li></ul>