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Customer satisfaction

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Don't take our word for it. Take a look at what our customers think of our committment to service.

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Customer satisfaction

  1. 1. Measuring Customer Satisfaction NPS® Leaders - N. America 2012Many companies claim that they have the "Best service in thebusiness" but few even have a way to measure how happy Company NPScustomers are. Here at Stargel Office Solutions we have asystem that allows us to capture feedback after every service USAA 87%call. We use the Net Promoter Score system Trader Joes 82%www.netpromoter.com Wegmans 78%The average N. American company has a Net Promoter Score® of 10. Costco 77%Some well-loved companies reach scores into the 70s and 80s Apple 72% How likely are you to recommend to a colleague or friend? Detractors Passives Promoters 0 1 2 3 4 5 6 7 8 9 10 August NPS®: 98.80 Ranked 10 in North America* Surveys Sent 686 NPS® % of PROMOTERS % of DETRACTORS (9s and 10 (0 through 6 Total Responses 110 (16.03%) 98.80 = 82 (0.99%) - 0 (0.00%) NPS® % of PROMOTERS % of DETRACTORS (9s and 10 (0 through 6 88.52 = 580 (0.91%) - 17 (-0.03%) 2012 YTD NPS®: 88.52 Ranked 39 in North America* Surveys Sent 6013 Total Responses 771 (12.82%)The Net Promoter Score (NPS)®, is a straightforward Net Promoter Score® 100 98.8loyalty metric that holds companies and employees 98accountable for how they treat customers. It is both a 96 94 93.3loyalty metric and a discipline for using customer 92feedback to fuel profitable growth in your business. 89.7 90 88.4Employees at all levels of the organization understand it, 88 85.7 86opening doors to customer centric change and improved 84 83.3 82.8performance. 82 81.3 80 12 12 12 12 2 12 12 12 l1 g ay r n n b ar Ju Ap Ja Ju Au Data Collection and NPS® Verification Fe M M powered by CEO Juice Inc. Stargel Office Solutions | 4700 Blalock RD, Houston, TX 77041 | (713) 461-5382* Ranking among US and Canada copier dealers using the NPS® system provided by CEO Juice.** Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld

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