Embedding peer support into the workforce, 23 September 2011

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A copy of the presentation Andy and me gave at Capita's Workforce Development Conference on 23 September, talking about the value of peer-led approaches in both developing and delivering social care support.

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Embedding peer support into the workforce, 23 September 2011

  1. 1. Embedding peer support into the workforce 26 September 2011 Rich Watts, ecdp – Director of Policy & Development Andy Crowe, ecdp connects – Peer Adviser
  2. 2. <ul><li>The right environment: a partnership between ecdp and Essex County Council </li></ul><ul><li>Putting the partnership into practice </li></ul><ul><li>Andy’s experience </li></ul><ul><li>Establishing / maintaining peer-led framework </li></ul><ul><li>The added value of peer-led approaches </li></ul>Aims of presentation Embedding peer support into the workforce 26 September 2011
  3. 3. <ul><li>Facilitates a space for creativity and innovation through coproduction </li></ul><ul><li>For a finite period – to March 2013 </li></ul><ul><li>Demonstrated intent through senior level secondment </li></ul><ul><li>Buy-in and sign-off at all levels: </li></ul><ul><ul><li>Political </li></ul></ul><ul><ul><li>Senior leadership </li></ul></ul><ul><ul><li>Operational management </li></ul></ul>Embedding peer support into the workforce 26 September 2011 Strategic Partnership
  4. 4. <ul><li>Commissioners keen to have an independent service </li></ul><ul><li>Support planning operating model </li></ul><ul><ul><li>Quality measures identified / developed by users </li></ul></ul><ul><ul><li>Contract specification based on quality measures </li></ul></ul><ul><ul><li>Peer-led delivery through ecdp </li></ul></ul><ul><li>Results: </li></ul><ul><ul><li>16% of LA support plans = cash payment </li></ul></ul><ul><ul><li>100% of ecdp support plans = cash payment </li></ul></ul><ul><ul><li>More efficient service delivery: </li></ul></ul><ul><ul><ul><li>Less visits </li></ul></ul></ul><ul><ul><ul><li>Less administration </li></ul></ul></ul><ul><ul><ul><li>Stronger service user-led process </li></ul></ul></ul>Partnership into practice: Support Planning Embedding peer support into the workforce 26 September 2011
  5. 5. <ul><li>Engagement and consultation phase </li></ul><ul><li>Bid development in co-production with statutory partners </li></ul><ul><li>SUs at every level of project governance </li></ul><ul><ul><ul><li>Chair of Programme Board </li></ul></ul></ul><ul><ul><ul><li>Service User Reference Group </li></ul></ul></ul><ul><ul><ul><li>Member of Core Delivery Team </li></ul></ul></ul><ul><li>Trailblazer delivery, having secured the DACO </li></ul><ul><ul><ul><li>Peer-led IAG </li></ul></ul></ul><ul><ul><ul><li>Peer-led support planning </li></ul></ul></ul><ul><ul><ul><li>Peer-led reviews </li></ul></ul></ul>Partnership into practice: Right to Control Embedding peer support into the workforce 26 September 2011
  6. 6. <ul><li>User-led organisation = peers (disabled people) all the way through the organisation </li></ul><ul><ul><li>100% Management Board </li></ul></ul><ul><ul><li>100% Senior Leadership </li></ul></ul><ul><ul><li>52% all staff </li></ul></ul><ul><ul><li>89% frontline service staff </li></ul></ul><ul><li>What types of services are peers delivering? </li></ul><ul><ul><li>Information, Advice and Guidance </li></ul></ul><ul><ul><li>Support Planning </li></ul></ul><ul><ul><li>Potential for social care reviews (through RtC) </li></ul></ul><ul><li>Fundamentally different perspective on delivering the service </li></ul>Harnessing lived experience / peer support Embedding peer support into the workforce 26 September 2011
  7. 7. <ul><li>The difference my lived experience perspective brings </li></ul><ul><li>How that perspective has made a difference in other people’s lives </li></ul>Andy’s experience Embedding peer support into the workforce 26 September 2011
  8. 8. <ul><li>Good recruitment, employment and retention policies </li></ul><ul><li>Volunteering pathways </li></ul><ul><ul><li>ecdp not just delivering services, but representing disabled people </li></ul></ul><ul><ul><li>ecdp insight establishes virtuous circles </li></ul></ul><ul><li>Peer-led training </li></ul><ul><ul><li>Supported by Department of Health </li></ul></ul><ul><ul><li>Sustained by ecdp </li></ul></ul>Establishing the peer framework Embedding peer support into the workforce 26 September 2011
  9. 9. Peer support in the round Embedding peer support into the workforce 26 September 2011 Capture market intelligence Facilitate peer support 121 support services ecdp
  10. 10. <ul><li>Peer-led development and delivery </li></ul><ul><ul><li>Better outcomes for service users </li></ul></ul><ul><ul><li>Better value for local authorities </li></ul></ul><ul><li>Starts to change the workforce landscape </li></ul><ul><ul><li>Increases the informal workforce </li></ul></ul><ul><ul><li>Employment pathways for service users </li></ul></ul><ul><li>Informs: </li></ul><ul><ul><li>Commissioning processes </li></ul></ul><ul><ul><li>Market intelligence </li></ul></ul>Summary: peer support and delivery adds value Embedding peer support into the workforce 26 September 2011

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