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  1. 1. Service Industry Association - The Network for High Technology Service Companies Creating Service Partnerships & Alliances
  2. 2. What is the Service Industry Association ? <ul><li>SIA is a non-profit association of enterprises involved in the support of high technology products in the marketplace.The association is represented by Presidents, Owners and senior level executives whose role is to promote the best possible range of services, and support of the customers who use them. The SIA promotes Partnerships and alliances that can enable it’s members to increase their profits through networking. </li></ul>
  3. 3. What is the Mission <ul><li>The Mission of SIA is to serve as a forum where every member can enhance their business and to take collective action for the betterment of the industry whenever necessary </li></ul>
  4. 4. Value-Added Services <ul><li>Alliances & Partnerships </li></ul><ul><li>Enhancing an open environment of user choices </li></ul><ul><li>Creating forums between vendors, servicers, & users for Education, Communications, and Information </li></ul><ul><li>Promoting effective co-operation between manufacturers, independents, users and customers </li></ul><ul><li>Encouraging adoption of new technologies, processes and programs for improved services </li></ul><ul><li>Facilitating successful adoption of high technology products & systems </li></ul>
  5. 5. What you can do through SIA <ul><li>Access to vital information on parts, technical data & legal </li></ul><ul><li>Network through the Membership Database which contains thousands of information bits </li></ul><ul><li>Free Newsletter </li></ul><ul><li>Networking - new business opportunities </li></ul><ul><li>Huge discounts at conferences </li></ul><ul><li>Industry News </li></ul><ul><li>Access to the “Industry Voice” in High Technology Service </li></ul><ul><li>Set standards and ethics & guide industry policy </li></ul><ul><li>Get more business through the B2B Member only section on the web –download member database, use discussion forum. </li></ul><ul><li>Buying Consortium – The Buying Group – discounts on over 30 products/services </li></ul><ul><li>Discounts on Benchmarking through Service Strategies </li></ul>
  6. 6. Who are the Board Members SIA Executive Board Peter Brooks, Exec. V.P. Medical Group & President ISS Solutions Bernd Appleby, Exec. V.P. IT Group & President Terix Computer Service Michael Lipson, Secretary-Treasurer & Vice President Medequip Biomedical Rich Guglielmo, President & COO AMCOR
  7. 7. Medical Service Group Wayne Moore,President Advanced Dev. Group & CSO, Unisyn Medical Technologies, Inc. Bill McCubbins, Pres. POSDATA, A Control Solutions Company Dr. Malcolm Ridgway Consultant & Sr. V.P.Masterplan Matt Mannix C.O.O. National Support Services
  8. 8. IT Service Group Tom York, V.P. Global Strategy & Business Dev. IBM Craig Youngblood, President & CEO Logical Mtnce. Solutions Randy Parks, Director Retail Services Diebold Strategic Services Group Joe Barna, President & CEO, CDE Services
  9. 9. Staff <ul><li>Executive Director </li></ul><ul><li>Claudia J. Betzner </li></ul><ul><li>Corporate Headquarters are located at: </li></ul><ul><li>2164 Historic Decatur Rd. </li></ul><ul><li>Villa 19, </li></ul><ul><li>San Diego, CA 92106 </li></ul><ul><li>619 221 9200 </li></ul><ul><li>[email_address] </li></ul>
  10. 10. Legal & Legislative Activity <ul><li>SIA is the only association that watches over the interest of the industry </li></ul><ul><li>First bill passed in 1998 – Right to Repair Act; part of Digital Millennium Copyright ACT </li></ul><ul><li>Many briefs filed and quoted by the Supreme Court in the infamous Kodak case; briefs filed in G.E and Philips cases </li></ul>
  11. 11. How do I join <ul><li>Go to the website at and complete the application </li></ul><ul><li>Send your check or simply use your credit card </li></ul>
  12. 12. What are the Costs <ul><li>1- 2 employees just $425 per year </li></ul><ul><li>3 – 9 employees just $550 per year </li></ul><ul><li>9 – 50 employees just $900 per year </li></ul><ul><li>51 – 99 employees just $1050 per year </li></ul><ul><li>100+ employees just $1300 per year </li></ul><ul><li>Sponsors – from $3,000 to $20,000 depending on benefits you choose (go to the website for further details) </li></ul>
  13. 13. Sponsor Levels <ul><li>Platinum $20,000 up </li></ul><ul><li>Gold Plus $10,000 </li></ul><ul><li>Gold 6,000 </li></ul><ul><li>Silver 3,000 </li></ul><ul><li>Go to the SIA website to find out what is included in each level’s sponsor benefits </li></ul>
  14. 14. The SIA Philosophy <ul><li>All Companies are welcome to participate in this growing service industry association network. </li></ul>
  15. 15. For More Information <ul><li>Contact the headquarters at 619 221 9200, fax 619 221 8201 </li></ul><ul><li>Go to the website at </li></ul>