Michelin Truck Tire Service Network

Michelin Truck & Bus Tires Breakdown Service Proposal

Michelin TB Service network construction ,[object Object],0 5 4 3 2 1 Not Existent Initial Repeatable Defined Managed Optimized Level Commercial vehicle Road Assistance Service Network 0 Not Existent — No service network created 1 Initial — Service problem are ad-hoc and disorganized 2 Repeatable — Service operation follow a regular pattern 3 Defined — Service standard and operational guide 4 Managed — Service are monitored and measured 5 Optimized — Best practices are followed and automated Commercial vehicle General Car Michelin TB network

Resources Reorganizing and developing plan Shanghai Beijing Service Agreement ,[object Object],Distributor B Dealer Shop B1 Dealer Shop A1 Distributor A Dealer Shop A2 Dealer Shop A3 CAA NN Partner

Resources Reorganizing and developing plan Service Agreement Shanghai Beijing ,[object Object],Distributor B Dealer Shop B1 Dealer Shop A1 Distributor A Dealer Shop A2 Dealer Shop A3 CAA NN Partner CAA & Michelin Appointed Service Agent

Resources Reorganizing and developing plan Shanghai Beijing Service Agreement ,[object Object],Distributor B Dealer Shop B1 Distributor A CAA & Michelin Appointed Service Agent CAA & Michelin Appointed Service Agent CAA & Michelin Appointed Service Agent

Michelin TB Service network construction ,[object Object]

救援车辆拆装变速箱专用工具抢修随车工具救援车辆电脑检测仪抢修随车工具抢修随车工具抢修随车工具轮胎拆卸风炮

Michelin TB Service network construction Michelin Service providers’ capabilities preview

Michelin TB Service network construction ,[object Object],[object Object],[object Object],[object Object],Michelin Service providers’ capabilities preview

Michelin TB Service network construction Michelin network layout Beijing to Shanghai Beijing to Guangzhou East North West North West North Phase I Phase II Phase III

Michelin TB Service network construction Michelin network layout

Win-Win for every party ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Michelin TB Service Operation manage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Michelin TB Service Operation manage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Michelin TB Service Operation manage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Michelin TB Service Operation manage

Michelin TB Service Operation manage ,[object Object],CAA Michelin CAA NN partner Dealer Shop (CAA NN partner) Commercial Vehicle Tire 1 2 3 4

Michelin TB Service Operation manage ,[object Object],CAA CAA NN partner Dealer Shop (CAA NN partner) Dealer Shop (Fleet) Fleet Driver Fleet 7(inventory balance ） 2 （ 48h ） 1 2 3 (24h) 4 (24h) 5 6 8(Tire charge ） 9(clearing fare ）

Michelin TB Service Project Schedule ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Michelin TB Service Project Schedule ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Michelin TB Service Project Schedule

Michelin TB Service Project Quotation ,[object Object]

Michelin TB Service Project Quotation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Michelin TB Service Project Quotation

Michelin Information System Planning

Michelin Information System Planning ,[object Object]

CAA---Antecessor of Road Assistance in China WFOE Oldest motoring club in China Largest motoring club in China National network Expertise Established in 1995, CAA is the first motoring club in China, participating in near 2 million road assistance tasks There are nearly one million customers nationwide A network of 1237 affiliated road service organizations NRMA ‘s 87 years road assistance experiences A subsidiary of Top Australian Insurance Group (IAG) with firm financial support

[object Object],[object Object],[object Object],[object Object],[object Object],CAA competition advantage – Branding

CAA competition advantage – Social responsibility ,[object Object],[object Object],[object Object]

CAA competition advantage –Call centre and Real time GPS dispatch system ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CAA competition advantage –Strong background ,[object Object],[object Object],[object Object],[object Object]

Insurance Australia Group (IAG) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],National Road and Motorist Association (NRMA) — Technical background for CAA

CAA competition advantage –Service ,[object Object],[object Object],[object Object],[object Object],[object Object]

CAA——Pioneer and promoter of road safety CAA 30m Yuan NCAP project with TSINGHUA university Rookie on the road with Beijing Traffic Bureau The event of children safety in car driving with car manufacturers Research and promotion for vehicle emergency situation responses and safety Safety driving training for 2008 BJ Olympia games' volunteer

Michelin Truck Tire Service Network

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Editor's Notes