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Twitter 101: Why activists
need to tweet

Richard Casson   Shamik Das
@richardcasson   @shamikdas
What is Twitter?
• A micro blogging platform – updates are 140
  characters in length
• 105 million registered users (Source: Mashable.com,
  Sept. 2010)
• Adds 300,000 new users every day
• Used widely by activists, charities and NGOs
• High number of MPs, journalists, influencers
  active on Twitter
• Open network – usually don’t have to be friends
  with someone to follow them, unlike on Facebook
  where you need their permission
How is Twitter used?
• As a conversational tool – to communicate,
  to organise, to share content.
• Increasingly, sites are embedding Twitter
  sharing links – see next slide
• To find news – when Gordon Brown
  resigned, rumours spread on Twitter first
  then press conf. began.
• Dedicated spaces – twitter.com/worldcup
When an Icelandic volcano erupted in April 2010,
this image was shared extensively on Twitter.
Quick case study: Refugee action
• @RefugeeAction:
 The Daily Star thinks their headline 'No
 room for gays' is acceptable in 21st
 century Britain. We think not.
 http://bit.ly/chx0lz Pls RT
• Retweeted 600+ times, from only 500
  followers.
• Avg. Twitter user has 100 followers. Seen
  by up to 60,000 people.
Longer case study: Twestival
In late 2008, a group of about ten Twitter users decided to meet up in
real life with the aim of organising a fundraising event. The first event
they organised was such a success that they decided to repeat it in
early 2009, only this time they took the idea global.
    • In three weeks, fundraising events were organised under the
    Twestival banner in 200 cities world wide.
    • 10,000 people took part.
    • $250,000 raised through events and online donations (resulting
    in 55 wells with more than 17,000 people served in Uganda,
    Ethiopia, and India)
    • Run completely by volunteers
    • Everyone knew each other through Twitter
    • Completely decentralised - there were guidelines, but each
    event was shaped however the organisers wanted to make it
Twestival t-shirts
                                Designed and sold by
                                volunteers. All profit went to
                                the cause.




Twestival.fm
Tracks donated by artists
including Imogen Heap,
Bloc Party, Mystery Jets
and Ben Westbeech. All
available to stream or
download for free – with a
simple request that listeners
donate to help the cause.
Tweets to                     Followers
                                           (click to display)
             you            Lists


 Your
latest
tweet




   Tweets
      from
   people
you follow




                         Trending topics
Twitter: the basics
• Tweet - an update
   – Thx to Oxfam pressure from Oxfam activists,
     #2009budget means world’s poorest will be better off
• Follow – subscribe to another user’s tweets
• @ - use to send a direct message to another user, eg
  @richardcasson
• Retweet – copying someone else’s tweet
   – RT @richardcasson thx to pressure from Oxfam
     activists, #2009budget means world’s poorest will be
     better off
• Hashtag – used to group related discussions, eg #climate
  #COP16
• Trending topics – the top ten most discussed issues on
  Twitter at a given moment in time
Shamik Das
Left Foot Forward
Increasing your followers
• Use hashtags frequently – @oxfam only
  exceed 10,000+ followers after being
  active around #Haiti
• Follow other people
• Talk to others – use RTs, DM, ask
  questions
• Include links to content, eg. using bit.ly
• Embed links to your Twitter account on
  your website and supporter emails
• Use TweetDeck
An example of engagement – from @oxfam
 How should money be raised to tackle
 #climate change? A) Tax banks B) Tax
 emissions from ships & planes C) From
 govts. RT ur answer. #COP16

 @lena_reiner: See our tweet from
 earlier. You have to RT your answer:
 http://twitter.com/#!/Oxfam/status/1146
 5360402292736

 Thnx for all answers to: "How should
 money be raised to tackle #climate
 change?" 30+ replies so far! Keep them
 coming... #COP16
An example of engagement (cont.)
The results are in! 'C) From govts' was
ur favourite with 38% of votes
http://bit.ly/glFTZg More facts on
'#climate finance' to come. #COP16

A levy on emissions from shipping &
aviation could raise $20Bn to help
tackle #climate change. Full report
from AGF: http://bit.ly/gnvrPP

Last fact for today: A tiny tax on
banks could raise up to $700Bn / yr to
help poor communities adapt to #climate
change http://oxf.am/Zii
Twitter analytics
Tweetreach.com:
shows how far a link,
hashtag or phrase has
travelled
                   Twitalyzer.com
                   Find out what hashtags /
                   subjects a user talks about.
                   Search for influencers.
Twittercounter.com
Information about follower growth
          The Archivist: http://archivist.visitmix.com/
                        See who’s tweeting about what
A Twitter campaign…
from Old Spice
In 2010, Old Spice (a brand of aftershave) launched a campaign
video on YouTube that featured a man doing all sorts of
superhuman feats – who later became known as the Old Spice Guy.

The video was promoted on Twitter, and as people tweeted about it,
the Old Spice Guy followed up with a second series of videos that
targeted a spread of celebrities, common folk and popular social
media sites in balanced quantities.

What’s important with this campaign is that it engaged directly with
people. By targeting key influencers on Twitter, they help to ensure
further conversation about the advertising campaign.
More reading about the campaign on the links below:
http://www.youtube.com/watch?v=So5yDtITswY
http://www.youtube.com/watch?v=QsD3JL-c_ho
http://mashable.com/2010/07/15/old-spice-social-media-campaign/

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Netroots twitter training

  • 1. Twitter 101: Why activists need to tweet Richard Casson Shamik Das @richardcasson @shamikdas
  • 2. What is Twitter? • A micro blogging platform – updates are 140 characters in length • 105 million registered users (Source: Mashable.com, Sept. 2010) • Adds 300,000 new users every day • Used widely by activists, charities and NGOs • High number of MPs, journalists, influencers active on Twitter • Open network – usually don’t have to be friends with someone to follow them, unlike on Facebook where you need their permission
  • 3. How is Twitter used? • As a conversational tool – to communicate, to organise, to share content. • Increasingly, sites are embedding Twitter sharing links – see next slide • To find news – when Gordon Brown resigned, rumours spread on Twitter first then press conf. began. • Dedicated spaces – twitter.com/worldcup
  • 4. When an Icelandic volcano erupted in April 2010, this image was shared extensively on Twitter.
  • 5. Quick case study: Refugee action • @RefugeeAction: The Daily Star thinks their headline 'No room for gays' is acceptable in 21st century Britain. We think not. http://bit.ly/chx0lz Pls RT • Retweeted 600+ times, from only 500 followers. • Avg. Twitter user has 100 followers. Seen by up to 60,000 people.
  • 6. Longer case study: Twestival In late 2008, a group of about ten Twitter users decided to meet up in real life with the aim of organising a fundraising event. The first event they organised was such a success that they decided to repeat it in early 2009, only this time they took the idea global. • In three weeks, fundraising events were organised under the Twestival banner in 200 cities world wide. • 10,000 people took part. • $250,000 raised through events and online donations (resulting in 55 wells with more than 17,000 people served in Uganda, Ethiopia, and India) • Run completely by volunteers • Everyone knew each other through Twitter • Completely decentralised - there were guidelines, but each event was shaped however the organisers wanted to make it
  • 7. Twestival t-shirts Designed and sold by volunteers. All profit went to the cause. Twestival.fm Tracks donated by artists including Imogen Heap, Bloc Party, Mystery Jets and Ben Westbeech. All available to stream or download for free – with a simple request that listeners donate to help the cause.
  • 8. Tweets to Followers (click to display) you Lists Your latest tweet Tweets from people you follow Trending topics
  • 9. Twitter: the basics • Tweet - an update – Thx to Oxfam pressure from Oxfam activists, #2009budget means world’s poorest will be better off • Follow – subscribe to another user’s tweets • @ - use to send a direct message to another user, eg @richardcasson • Retweet – copying someone else’s tweet – RT @richardcasson thx to pressure from Oxfam activists, #2009budget means world’s poorest will be better off • Hashtag – used to group related discussions, eg #climate #COP16 • Trending topics – the top ten most discussed issues on Twitter at a given moment in time
  • 11. Increasing your followers • Use hashtags frequently – @oxfam only exceed 10,000+ followers after being active around #Haiti • Follow other people • Talk to others – use RTs, DM, ask questions • Include links to content, eg. using bit.ly • Embed links to your Twitter account on your website and supporter emails • Use TweetDeck
  • 12. An example of engagement – from @oxfam How should money be raised to tackle #climate change? A) Tax banks B) Tax emissions from ships & planes C) From govts. RT ur answer. #COP16 @lena_reiner: See our tweet from earlier. You have to RT your answer: http://twitter.com/#!/Oxfam/status/1146 5360402292736 Thnx for all answers to: "How should money be raised to tackle #climate change?" 30+ replies so far! Keep them coming... #COP16
  • 13. An example of engagement (cont.) The results are in! 'C) From govts' was ur favourite with 38% of votes http://bit.ly/glFTZg More facts on '#climate finance' to come. #COP16 A levy on emissions from shipping & aviation could raise $20Bn to help tackle #climate change. Full report from AGF: http://bit.ly/gnvrPP Last fact for today: A tiny tax on banks could raise up to $700Bn / yr to help poor communities adapt to #climate change http://oxf.am/Zii
  • 14. Twitter analytics Tweetreach.com: shows how far a link, hashtag or phrase has travelled Twitalyzer.com Find out what hashtags / subjects a user talks about. Search for influencers. Twittercounter.com Information about follower growth The Archivist: http://archivist.visitmix.com/ See who’s tweeting about what
  • 15. A Twitter campaign… from Old Spice In 2010, Old Spice (a brand of aftershave) launched a campaign video on YouTube that featured a man doing all sorts of superhuman feats – who later became known as the Old Spice Guy. The video was promoted on Twitter, and as people tweeted about it, the Old Spice Guy followed up with a second series of videos that targeted a spread of celebrities, common folk and popular social media sites in balanced quantities. What’s important with this campaign is that it engaged directly with people. By targeting key influencers on Twitter, they help to ensure further conversation about the advertising campaign. More reading about the campaign on the links below: http://www.youtube.com/watch?v=So5yDtITswY http://www.youtube.com/watch?v=QsD3JL-c_ho http://mashable.com/2010/07/15/old-spice-social-media-campaign/

Editor's Notes

  1. Richard from Oxfam GB – going to talk about Twitter. This session is aimed at convincing the unconvinced. And develop basic skills to more immediate skills. If you tweet daily, this probably isn’t for you. To start with, let’s have a show of hands: Who has a Twitter account? Who tweeted in the last week? The last day? The last hour? Who’s tweeted from a mobile before?
  2. Some history… This is where people are at, Oxfam goes there to talk to people in the spaces they’re at.
  3. Sharing links – like the volcano content with a ‘share on Twitter’ link
  4. Start off with some examples of how it’s had impact. Here are two examples… First is from Refugee action. They put out this simple update, and it was seen by up to 60,000 people.
  5. Next we have Twestival. The guidebook contained information on: ideas for what the events could be like; charging ticket money; how to send the money in; instructions on how to sign up on the website contacted people who had events experience contacted well connected 'popular' people continue the conversation outside of twitter
  6. We’ll be coming back to some case studies soon – hopefully some more entertaining ones. But for now let’s take a look the functionality.
  7. Now it’s over to you. We’re going to register and then send our first tweet. Task: Set up your personal account Send your first tweet – using #netrootsuk hashtag Follow me Send one person in the room an @ message
  8. Skip over this if previous video worked…
  9. So, you’ve registered and you’ve started to tweet. Now you need to grow your audience. Use hashtags – though you don’t need hashtags, as trending topics are now around text strings, they are still really useful to make it explicit that you’re talking about a certain subject. Today, everyone is using #NetRootsUK [log on and see what people are saying]. Talk to people using the hashtag. Use it repeatedly. Make it clear this is a topic that you’re interested in or have expertise on and people will come to you. People check their followers regularly. As you follow them, some will follow you back. As you follows others, let them know with an @ message. Talk to others – Twitter is about conversation. Use the @ message and RTs to talk to people. Do it regularly. Do have conversations that last for multiple tweets.