Bad Cards and Error
Messages at the
Point of Sale
•Card Problem Return to Clinic
•Exceeds Allowed Quantity
•Item Not Presc...
Bad Cards and Error Messages
Press Start Sale
Customer is prompted
to insert card
If the card reader cannot read the card, CARD
PROBLEM RETURN TO CLINIC is displayed
Press Clear Key to
continue
*** NOTE *...
Customer is prompted
to remove their card
Press Clear to continue
Sale is logged to the Electronic Journal
with the reason why the card had a
problem
Press Cash Out to finalize
The Customer had 2 Gallons of 2% Milk on their WIC EBT
Card and tried to purchase a third gallon
Message that the third it...
The customer tries to purchase
something that is not prescribed on
their WIC EBT card.
This error occurs most when
the cus...
The item that is being sold is
NOT a valid item in the state’s
Authorized Products List
Press Clear to
continue selling
ot...
This message is displayed if the
customers card is read after the entry
of a valid PIN and there are No
Benefits Left for ...
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JPMA WIC 8 - "Bad Card" and other error messages

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JPMA WIC 8 - "Bad Card" and other error messages

  1. 1. Bad Cards and Error Messages at the Point of Sale •Card Problem Return to Clinic •Exceeds Allowed Quantity •Item Not Prescribed •Not a WIC Item •No Benefits Left
  2. 2. Bad Cards and Error Messages Press Start Sale
  3. 3. Customer is prompted to insert card
  4. 4. If the card reader cannot read the card, CARD PROBLEM RETURN TO CLINIC is displayed Press Clear Key to continue *** NOTE *** The customer needs to go back to the WIC Clinic to find out why the card is being rejected
  5. 5. Customer is prompted to remove their card
  6. 6. Press Clear to continue
  7. 7. Sale is logged to the Electronic Journal with the reason why the card had a problem Press Cash Out to finalize
  8. 8. The Customer had 2 Gallons of 2% Milk on their WIC EBT Card and tried to purchase a third gallon Message that the third item Exceeds the Quantity Allowed is displayed Press Clear to continue to sell other items
  9. 9. The customer tries to purchase something that is not prescribed on their WIC EBT card. This error occurs most when the customer is trying to purchase the wrong formula Press Clear to continue to sell other items.
  10. 10. The item that is being sold is NOT a valid item in the state’s Authorized Products List Press Clear to continue selling other items
  11. 11. This message is displayed if the customers card is read after the entry of a valid PIN and there are No Benefits Left for the current period Press Clear and the customer will be prompted to remove their card

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