RAMSEG Group, LLC Strategic Overview

875 views

Published on

Methodology used by RAMSEG Group, LLC to achieve Reverse Logistics optimization, Returns Information Mining for Product improvement, Retail Customer Centric Service, Recycling and Liquidation.

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
875
On SlideShare
0
From Embeds
0
Number of Embeds
9
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

RAMSEG Group, LLC Strategic Overview

  1. 1. RAMSEG Group, LLC Supply Chain Solutions <ul><li>Copyright 2009 RAMSEG Group, LLC </li></ul>Creating a Customer Centric, Cost Efficient Returns Management Program Ric Spicer Founder, Managing Partner RAMSEG Group, LLC June 11, 2009 921 Jamerson Lane Glen Allen, VA 23059 Phone: 330-328-7980 Fax: 804-482-2979 [email_address]
  2. 2. RAMSEG Group, LLC Supply Chain Solutions <ul><li>Copyright 2009 RAMSEG Group, LLC </li></ul>Reverse Logistics Strategic Overview <ul><li>Create a Cost Efficient Reverse Logistics management network </li></ul><ul><ul><ul><li>Transportation </li></ul></ul></ul><ul><ul><ul><li>Personnel Management </li></ul></ul></ul><ul><ul><ul><li>Inventory/Aging Management </li></ul></ul></ul><ul><ul><ul><li>Information and Systems </li></ul></ul></ul><ul><ul><ul><li>Vendor Relations and Collaboration </li></ul></ul></ul><ul><ul><ul><li>Facility </li></ul></ul></ul><ul><ul><ul><li>Liquidation/Sales </li></ul></ul></ul>Strategic Overview
  3. 3. RAMSEG Group, LLC Supply Chain Solutions <ul><li>Copyright 2009 RAMSEG Group, LLC </li></ul>Reverse Logistics Strategic Overview <ul><li>Logistics </li></ul><ul><ul><li>Professional Certification </li></ul></ul><ul><ul><li>Distribution Logistics & Optimization </li></ul></ul><ul><li>Reverse Logistics </li></ul><ul><ul><li>Consultation </li></ul></ul><ul><ul><li>Strategic Planning </li></ul></ul><ul><ul><li>Process Optimization, Management, Documentation & Training </li></ul></ul>Proven Logistics, Reverse Logistics, Recycling & Transportation Capabilities
  4. 4. RAMSEG Group, LLC Supply Chain Solutions <ul><li>Copyright 2009 RAMSEG Group, LLC </li></ul>Reverse Logistics Strategic Overview <ul><li>Inventory Management </li></ul><ul><ul><li>In-Store Progressive Markdown Process </li></ul></ul><ul><ul><li>Liquidation </li></ul></ul><ul><li>Transportation Management/Optimization </li></ul><ul><ul><li>Small Package, LTL, TL </li></ul></ul><ul><ul><li>Rail </li></ul></ul><ul><ul><li>Ocean </li></ul></ul><ul><ul><li>Air </li></ul></ul><ul><ul><li>Oracle Transportation Management System </li></ul></ul>Proven Logistics, Reverse Logistics, Recycling & Transportation Capabilities
  5. 5. RAMSEG Group, LLC Supply Chain Solutions <ul><li>Copyright 2009 RAMSEG Group, LLC </li></ul>Reverse Logistics Strategic Overview <ul><li>Recycling </li></ul><ul><ul><li>Consumer Electronics </li></ul></ul><ul><ul><li>Rechargeable Batteries and Cell Phones </li></ul></ul><ul><ul><li>Household recyclables </li></ul></ul><ul><ul><ul><li>Aluminum </li></ul></ul></ul><ul><ul><ul><li>Plastic </li></ul></ul></ul><ul><ul><ul><li>Cardboard </li></ul></ul></ul><ul><ul><ul><li>Glass </li></ul></ul></ul><ul><ul><ul><li>Light Bulbs </li></ul></ul></ul>Proven Logistics, Reverse Logistics, Recycling & Transportation Capabilities
  6. 6. RAMSEG Group, LLC Supply Chain Solutions <ul><li>Copyright 2009 RAMSEG Group, LLC </li></ul>Reverse Logistics Strategic Overview Strategic Overview <ul><li>Phased approach </li></ul><ul><ul><li>Phase I: Evaluation and Documentation of Current State </li></ul></ul><ul><ul><li>Phase II: Best Practices Collaboration and Documentation, Develop Metrics </li></ul></ul><ul><ul><li>Phase III: Communication and Training of Best Practices </li></ul></ul><ul><ul><li>Phase IV: Measure and Monitor, Track ROI </li></ul></ul><ul><ul><li>Phase V: Evaluate Results and Update as Necessary </li></ul></ul>
  7. 7. RAMSEG Group, LLC Supply Chain Solutions <ul><li>Copyright 2009 RAMSEG Group, LLC </li></ul>Reverse Logistics Strategic Overview Short Term Goals <ul><li>Phase I: Evaluation and Documentation of Current State </li></ul><ul><ul><li>Visit all facilities </li></ul></ul><ul><ul><li>Document methods </li></ul></ul><ul><ul><li>Review systems </li></ul></ul><ul><ul><li>Review costs </li></ul></ul><ul><li>Phase II: Best Practices Collaboration and Documentation </li></ul><ul><ul><li>Collaborate with all stakeholders in a single site to review evaluation findings </li></ul></ul><ul><ul><li>Discuss current state across different platforms and identify Best Practices, System Issues and develop Metrics </li></ul></ul><ul><ul><li>Brainstorm improvement opportunities </li></ul></ul><ul><ul><li>Document agreed upon Best Practices and Metrics to create Reverse Logistics Guidelines </li></ul></ul>
  8. 8. RAMSEG Group, LLC Supply Chain Solutions <ul><li>Copyright 2009 RAMSEG Group, LLC </li></ul>Reverse Logistics Strategic Overview Long Term Goals <ul><li>Phase III: Communication and Training of Best Practices </li></ul><ul><ul><li>Develop documentation presentation </li></ul></ul><ul><ul><li>Visit facilities </li></ul></ul><ul><ul><li>Train ALL Associates </li></ul></ul><ul><ul><li>Listen to feedback </li></ul></ul><ul><ul><li>Observe implementation </li></ul></ul><ul><ul><li>Adapt to discoveries, document and communicate </li></ul></ul>
  9. 9. RAMSEG Group, LLC Supply Chain Solutions <ul><li>Copyright 2009 RAMSEG Group, LLC </li></ul>Reverse Logistics Strategic Overview Long Term Goals <ul><li>Phase IV: Measure and Monitor, Track ROI </li></ul><ul><ul><li>Develop baseline metrics from current state study </li></ul></ul><ul><ul><li>Agreement on Key metrics for measure/monitor </li></ul></ul><ul><ul><li>Include metrics in all Associate Performance and Incentive programs </li></ul></ul><ul><ul><li>Bi-Weekly Review </li></ul></ul><ul><ul><li>Calculate ROI based on difference from current state baseline and quarterly data </li></ul></ul>
  10. 10. RAMSEG Group, LLC Supply Chain Solutions <ul><li>Copyright 2009 RAMSEG Group, LLC </li></ul>Reverse Logistics Strategic Overview Long Term Goals <ul><li>Phase V: Evaluate Results and Update as Necessary </li></ul><ul><ul><li>Visit facilities </li></ul></ul><ul><ul><li>Review results with All Associates </li></ul></ul><ul><ul><li>Listen to feedback </li></ul></ul><ul><ul><li>Adapt to discoveries, document and communicate </li></ul></ul><ul><ul><li>Update metrics and Performance and Incentive programs as necessary </li></ul></ul><ul><ul><li>Report ROI and Goal Attainment to Upper Management </li></ul></ul>
  11. 11. RAMSEG Group, LLC Supply Chain Solutions <ul><li>Copyright 2009 RAMSEG Group, LLC </li></ul>Reverse Logistics Strategic Overview Benefits Expected <ul><li>Planned Management of reverse logistics and liquidation using Complete Lifecycle Strategy </li></ul><ul><ul><li>Reduction of Returns in Retail locations via Progressive Markdown strategy </li></ul></ul><ul><ul><li>Highest return on inventory level possible </li></ul></ul><ul><ul><li>Prevention of pricing erosion on new product sales </li></ul></ul><ul><ul><li>Create efficient free cash flow channel </li></ul></ul><ul><ul><li>Direct oversight of all logistics costs </li></ul></ul><ul><ul><li>Direct oversight of all returns inventory assets </li></ul></ul><ul><ul><li>Information gathering of ROI results for internal collaboration to improve inventory purchase, product development and manufacturing decisions </li></ul></ul>
  12. 12. RAMSEG Group, LLC Supply Chain Solutions <ul><li>Copyright 2009 RAMSEG Group, LLC </li></ul>Reverse Logistics Strategic Overview Contact Us [email_address] Phone: 330-328-7980 Fax: 804-482-2979

×