Creating delightful experiences

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Do's and Don'ts of Design with real life examples, by Uday M Shankar.

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Creating delightful experiences

  1. 1. Crafting DelightfulExperiences The little ‘extra’ that really matters Uday M. Shankar September 2012, Chennai
  2. 2. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 2
  3. 3. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 3
  4. 4. udayms about.me/udaymsOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 4
  5. 5. WHAT IS ‘DESIGN’?October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 5
  6. 6. A SOLUTIONOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 6
  7. 7. How do you evaluate this solution? DOES IT SOLVE THE PROBLEM?October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 7
  8. 8. How do you evaluate this solution? IS IT USER FRIENDLY?October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 8
  9. 9. How do you evaluate this solution? IS IT BETTER THAN OTHER OPTIONS?October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 9
  10. 10. How do you evaluate this solution? IS IT WORTH THE MONEY?October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 10
  11. 11. WTF IS THIS???October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 11
  12. 12. BY MF HUSSAINOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 12
  13. 13. I am a regular guy I DON’T UNDERSTAND ALL KINDS OF ART. IN OUR CONTEXT - DESIGNOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 13
  14. 14. I LIKE DESIGNS THAT MAKE ME SMILEOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 14
  15. 15. How do you evaluate this solution? DOES IT MAKE ME HAPPY?October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 15
  16. 16. Humans have always made choice based on that ‘chemical’ in their brain! THIS IS NOT A NEW CONCEPTOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 16
  17. 17. DOES IT ‘DELIGHT’ ME?October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 17
  18. 18. GOOD DESIGNS SOLVE PROBLEMSOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 18
  19. 19. GREAT DESIGNS REDEFINE EXPERIENCESOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 19
  20. 20. AWESOME DESIGNS DELIGHT USERS!October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 20
  21. 21. IT’S ABOUT THE *EXTRAOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 21
  22. 22. source: jpegy.comOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 22
  23. 23. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 23
  24. 24. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 24
  25. 25. IT’S NOT JUST ABOUT GETTING IT DONE. IT’S ABOUT ENGAGING THE USER!October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 25
  26. 26. LET’S LOOK AT SOMETHING CLOSER HOME!October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 26
  27. 27. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 27
  28. 28. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 28
  29. 29. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 29
  30. 30. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 30
  31. 31. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 31
  32. 32. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 32
  33. 33. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 33
  34. 34. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 34
  35. 35. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 35
  36. 36. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 36
  37. 37. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 37
  38. 38. I am not associated with cleartrip or any of their products or services. Nor am I vouching for their product or services. I AM JUST A DESIGNER APPRECIATING AWESOME DESIGN & EXECUTION!October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 38
  39. 39. Why am I talking about cleatrip? AWESOME, DELIGHTFUL DESIGNS + AS-PROMISED SERVICE PAVE WAY FOR BRAND TRUSTOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 39
  40. 40. TO CREATE GOOD DESIGN, YOU NEED TALENT & SKILLOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 40
  41. 41. TO CREATE A DELIGHTFUL EXPERIENCE, YOU NEED TALENT, SKILL & PASSIONOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 41
  42. 42. Word of CAUTION / ADVICE DO NOT OVERDO DESIGN IN THE NAME OF *EXTRAOctober 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 42
  43. 43. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 43
  44. 44. Questions? KEEP DESIGNING.October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 44

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