Using Knowledge to drive business development.

1. Now Ongoing When to Start Capturing Knowledge Governance Arrangements Knowledge Management Scrutiny Governance Sharing Inclusion What to Capture Why and Who to Capture Scope Learning From Experience (LFE) Post Project Evaluation Customer Feedback End User Feedback External Learning From Experience (LFE) Knowledge Harvesting/Capture Time-Line Innovation Knowledge Champions Training & Awareness Benefits Incentives Celebrate Sharing Bespoke Knowledge Interface Validation Dashboard Technology & Process Web Enabled – Global Access Customer Feedback Ideas Improvements Experiences Legislation Environmental Procedures Processes Suggestions Management Workforce People & Culture Knowledge Streams Sources of Knowledge Where and How to Capture Where to Store How to Share and Distribute Time-Line Data/Information Flow Knowledge Streams Partnering Collaboration Innovation Effectiveness Efficiency Continuous Improvement Learning Organisation Knowledge Based Engineering Minimise Waste