SharePoint Saturday NY - The Seven Most Important Success Factors for SharePoint

The Seven Most Important Non Technical SharePoint Success Factors,[object Object],Presented By: Richard Harbridge,[object Object],@rharbridge,[object Object]

Who am I?,[object Object],I,[object Object]

Understanding the Non Technical,[object Object],The Biggest ReasonsSharePoint Projects Fail?,[object Object],Is necessary to avoid poor…,[object Object],[object Object]

Knowledge around Limitations of the Software (When to use it/When not to)

Estimation of Effort and Schedule Accuracy,[object Object]

What we will be talking about…,[object Object],Understanding the ‘Why’ & Making a Decision,[object Object],Achieving Buy In and Setting Expectations,[object Object],Determining and Supporting ROI,[object Object],Implementing Successful Governance,[object Object],Approaching and Supporting SharePoint,[object Object],Improving User Adoption,[object Object],Planning for New Work and Growth,[object Object]

Understanding the ‘Why’ and Making a Decision,[object Object]

Meet Joe,[object Object],Hi!,[object Object]

At Joe’s Company…,[object Object]

Decision Makers don’t have Enough Information,[object Object]

The CFO needs to Reduce Costs,[object Object]

IT Services Struggles to Keep Up,[object Object]

And,[object Object],People Are Having Trouble Finding What They Need,[object Object]

So Joe has an Idea!,[object Object]

We can solve our problems with technology!,[object Object]

SharePoint Saturday NY - The Seven Most Important Success Factors for SharePoint

What does Joe really knowabout his Company’s needs?,[object Object],Decision Makers don’t have Enough Information,[object Object],The CFO needs to Reduce Costs,[object Object],IT Services Struggles to Keep Up,[object Object],People Are Having Trouble Finding What They Need,[object Object]

Even if Joe understands the needs of his workplace…,[object Object]

Technology is never ,[object Object],the whole solution,[object Object]

Let’s say Joe does understand the needs of his organization,[object Object],What’s Next?,[object Object]

Joe doesn’t really like research…,[object Object],This is boring…,[object Object]

So Joe decides…,[object Object],Awesome! ,[object Object],Not as awesome.,[object Object]

Since Everyone in Joe’s Company uses Microsoft Office…,[object Object]

SharePoint is the Perfect Fit!,[object Object]

Map the needs of the organization to the right technology…,[object Object]

Perform in depth product comparisons and evaluations,[object Object]

Like this ,[object Object],one…,[object Object],Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive,[object Object]

This is important as Microsoft alone has a quite a few…,[object Object],[object Object]

It’s not just a feature to feature comparison,[object Object]

So Joe does all that good research and…,[object Object]

SharePoint is a part of his overall Enterprise Technology Plan,[object Object]

The Outcome,[object Object],Joe has made an educated and informed decision based on the businesses needs.,[object Object]

What to watch out for…,[object Object],We have to define our needs carefully if we want to pick the right technology.,[object Object]

Achieving Buy In and Setting Expectations,[object Object]

Before we begin…,[object Object]

Let’s Talk About Perceptions,[object Object]

People See Different Things,[object Object]

Perceptions Impact Motivation,[object Object]

Joe is on a mission.,[object Object]

Joe has to convince IT Services, the CFO and Decision Makers,[object Object]

We are going to help Joe out with an exercise!,[object Object],Thanks!,[object Object]

What is the most important thing to IT Services?,[object Object]

COST OF OWNERSHIP,[object Object]

What are some ways we can convince IT Services?,[object Object]

Cost of Ownership (IT),[object Object],The Biggest Point to Share is:,[object Object],[object Object],The Reality:,[object Object],[object Object]

SharePoint’s integration is invaluable to IT.

A unified application delivery platform like SharePoint can greatly reduce costs, time and effort for new work.,[object Object]

What are some ways we can convince the CFO?,[object Object]

Lets Talk Numbers (CFO/Finance),[object Object],The Biggest Point to Share is:,[object Object],[object Object],The Reality:,[object Object],[object Object]

Money can be invested to always generate a return.

You need to have measurement, account for risk, and have some expectation of return (quantifiable) that makes it worth the initial investment/on going costs.,[object Object]

What are some ways we can convince Decision Makers?,[object Object]

Add Value (Decision Makers),[object Object],The Biggest Point to Share is:,[object Object],[object Object],The Reality:,[object Object],[object Object]

Productivity gain can be difficult to measure, as can reduction in waste.,[object Object]

Map Solutions to Objectives,[object Object], Direct Relationship Indirect Relationship,[object Object]

Explain Information Overload,[object Object],Information,[object Object],Information,[object Object],Information,[object Object],Information,[object Object]

Explain Scalable Architecture,[object Object]

What’s the expectationwe have to set?,[object Object]

SharePoint Solutions (Evolution),[object Object],*Super Simplified,[object Object]

The Outcome,[object Object],Joe has achieved momentum and buy in.,[object Object]

What to watch out for…,[object Object],Joe must carefully manage expectations and maintain the momentum.,[object Object]

Determining and Supporting ROI,[object Object]

What about this guy?,[object Object]

How do we get here?,[object Object]

METHODS FOR EVALUATING ROI,[object Object],Return on Investment,[object Object]

Evaluating With Discounted Cash Flow,[object Object],[object Object]

Remember to ‘discount’ values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future.,[object Object]

Evaluating with Monte Carlo Analysis,[object Object]

There are different ways of calculating ROI evaluate what works best for you,[object Object],This is almost as boring as research…,[object Object]

ROI Advice and Tips,[object Object]

Excel has wonderful Formulas,[object Object]

The Simplest ROI Formula Ever,[object Object],Estimated Value,[object Object],Even I can do it!,[object Object],Estimated Difficulty,[object Object]

Examples,[object Object],[object Object]

I have an easy requirement. It’s a 2 in difficulty (out of 10).

The expected value of the difficult requirement is 4 (out of 10).

The expected value of the easy requirement is 6 (out of 10).Estimated Value,[object Object],Estimated Difficulty,[object Object]

ROI (traditionally) Measures Financial Impact,[object Object]

ROI analysis doesn’t cover ‘non-financial impact’ or ‘increased potential’,[object Object],STILL ,[object Object],IMPORTANT,[object Object],Improved Relationships,[object Object],Improved Know-How,[object Object],Website/Intranet Visitors,[object Object],Improved Morale,[object Object],Improved Skills,[object Object],User Complaints,[object Object],Increased Connections,[object Object],Positive Word of Mouth,[object Object],Innovation,[object Object],Click-throughs,[object Object],Employment Applications,[object Object],Comments,[object Object],Negative Word of Mouth,[object Object],Better Reputation,[object Object]

Example of Non-Financial Measurement,[object Object]

Public Statisticscan help…,[object Object],[object Object]

30% of a typical workers day is spent searching for information.

In a 1,000 employee company lost productivity costs approximately $5 million a year.Source: “The Enterprise Workplace,” IDC, 2005,[object Object],Source: IDC, 2003,[object Object],Source: “Hidden Costs of Information Work,” IDC, 2006,[object Object]

Statistics within the Organization are better.,[object Object],[object Object]

4 out of 5 of our workers do not know that we have an employee disaster relief fund.

Currently we pay for full licensing on 7 different enterprise document management solutions.Source: “Support Review Q4,” IT, 2010,[object Object],Source: “HR Employee Benefits Survey,” HR, 2010,[object Object],Source: “Financial Audit of Licensing Costs,” Finance, 2010,[object Object]

Break it down.,[object Object]

IS ,[object Object],Use them.,[object Object]

SharePoint Deployment Planning Services (SDPS),[object Object],https://www.partnersdps.com/Pages/ToolsSupport.aspx,[object Object]

Rapid Economic Justification Guide,[object Object],http://www.microsoft.com/business/enterprise/value.mspx,[object Object]

MEASURE THE RIGHT THING,[object Object]

What you don’t want.,[object Object],Don’t lose perspective.,[object Object]

The Outcome,[object Object],Joe is measuring effort effectively to improve return on investment.,[object Object]

What to watch out for…,[object Object],Fear of bad estimation leading to not estimating at all. Vaguely right is better than precisely wrong.,[object Object]

Implementing Successful Governance,[object Object]

What is Governance?,[object Object]

GOVERNANCE IS REQUIRED,[object Object]

What does that mean?,[object Object],Without effective governanceorganization, performance, andcapability are significantly reduced.,[object Object]

Without Governance,[object Object]

So how do we do it?,[object Object]

Teamwork is Key,[object Object],There are typically 5 teams for SharePoint Governance:,[object Object],[object Object]

Tactical Support Team,[object Object]

I think I see a Pattern.,[object Object]

Executing Governance,[object Object]

Governance Documentation,[object Object],[object Object]

Objectives/Priorities (Tech/Business),[object Object]

Deployment Process, Policies, and Schedule

Site Classification and Platform Classification

Site Provisioning Process/Questionnaire

Training and Communication Plans

MySite Policies (Pictures)…,[object Object]

Governance Checklist,[object Object]

TechNet, Community and More..,[object Object]

With Governance,[object Object]

The Outcome,[object Object],Everyone Achieves a Shared Understanding of SharePoint Related Processes,[object Object]

What to watch out for…,[object Object],Not just documents, policies, and procedures. It is an active and ongoing process.,[object Object]

Approaching and Supporting SharePoint,[object Object]

What is the best approach for SharePoint Implementations?,[object Object]

ITERATIVE APPROACH,[object Object]

Why Iterative?,[object Object],[object Object]

It takes time to understand SharePoint.

SharePoint is great for rapid prototyping, and for proof of concept work.

It ensures there is enough time to review, adjust, and communicate.,[object Object]

TheCommunicationPlan,[object Object],[object Object]

Helps keep communication focused.

Helps prevent unwanted surprises.,[object Object]

Explain as much as you can (Pros/Cons).

Solidifies decisions and allows themto explain to anyone who asks.

Ask every question three times in three different ways. ,[object Object]

Don’t forget you aren’t superman.,[object Object],(Sorry Joe),[object Object]

Multiple Tiers for Escalation,[object Object],(You can’t know everything),[object Object]

Measure Support,[object Object],Learn and use data to be proactive.,[object Object]

Diversify Support,[object Object],resources/mediums,[object Object],[object Object]

SharePoint Saturday NY - The Seven Most Important Success Factors for SharePoint

SharePoint Saturday NY - The Seven Most Important Success Factors for SharePoint

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SharePoint Saturday NY - The Seven Most Important Success Factors for SharePoint

Editor's Notes