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SharePoint Saturday Boston - SharePoint In The Cloud: Evaluating Pros Impacts and Cons


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SharePoint Saturday Boston - SharePoint In The Cloud: Evaluating Pros Impacts and Cons

  1. 1. SharePoint In The CloudEvaluating Impact, Pros, and Cons Presented By: Richard Harbridge #SPSBOS @RHarbridge#SPSBOS @RHarbridge
  2. 2. Who am I?#SPSBOS @RHarbridge
  3. 3. SPTechCon SharePoint The SharePoint#SPSBOS @RHarbridge Technology Conference Symposium
  4. 4. Our Goal Today… From Here To Here#SPSBOS @RHarbridge
  5. 5. #SPSBOS @RHarbridge
  6. 6. #SPSBOS @RHarbridge
  7. 7. What Will We Cover Today?• Why is SharePoint in the Cloud?• What is SharePoint in the Cloud? • What is Office 365?• Concerns in the Cloud?• Evaluating Cloud Providers#SPSBOS @RHarbridge
  8. 8. Why is SharePoint in the Cloud?#SPSBOS @RHarbridge
  9. 9. More Customizations Important Concepts Software as a Service (SaaS) Less Complexity Platform as a Service (PaaS) Infrastructure as a Service (IaaS)#SPSBOS @RHarbridge
  10. 10. Minimal Entry Cost#SPSBOS @RHarbridge
  11. 11. Pay Per Use#SPSBOS @RHarbridge
  12. 12. Shift From CAPEX to OPEX#SPSBOS @RHarbridge
  13. 13. Providers Leverage Scale for Discounts#SPSBOS @RHarbridge
  14. 14. The Outcome Cloud enables on-demand computing resources to be rapidly provisioned with minimal management effort.#SPSBOS @RHarbridge
  15. 15. What to watch out for… While cloud is for everyone, it is not for everything (until solutions, usage and standards mature).#SPSBOS @RHarbridge
  16. 16. What is SharePoint in the Cloud?#SPSBOS @RHarbridge
  17. 17. SharePoint Cloud Models Trusted Un-trusted All-in Hybrid Hybrid SharePoint 2010 Collaboration Scenarios Exchange 2010 Doc Management Exchange 2010 Lync 2010 MySites Lync 2010 Extranet Extranet Public Facing Websites Public Facing Websites Demo/Dev/Test/Prod Demo/Dev/Test/Prod Demo/Dev/Test External Identity Provider Single Sign On (ADFS) External Identity Provider Dedicated/Shared#SPSBOS @RHarbridge Dedicated/Shared Dedicated/Shared
  18. 18. Stuff we manage in our SharePoint Containment Hierarchy Dedicated SharePoint cloud. Farm Servers Services Stuff we manage in our Web Applications Shared SharePoint cloud. Databases Site Collections Sites Libraries and Lists Folders and Document Sets#SPSBOS @RHarbridge Documents, Items and Pages
  19. 19. SharePoint Extranet On Premise Hosted Externally Hosted Environment Environment You Manage Firewall They Manage Firewall Exceptions/Access to Exceptions (most cases fully Environment public facing)/Access to Environment. You provision a new identity They provision an identity store. You manage two store. You still may manage identity stores. aspects of it based on business need. You support the environment They typically support the infrastructure. environment infrastructure. You plan for and invest in You pay for what you use sizable up front costs installing under their planned structures and configuring the (typically OPEX vs CAPEX). environment.#SPSBOS @RHarbridge
  20. 20. Amazon and SharePoint#SPSBOS @RHarbridge
  21. 21. What is Office 365? (Standard/Shared Hosting)#SPSBOS @RHarbridge
  22. 22. #SPSBOS @RHarbridge
  23. 23. Getting Office 365 (or BPOS) Dedicated Evaluation Criteria • Do you have less than 5000 people? Not for you. #SPSBOS @RHarbridge
  24. 24. But You Still Want Dedicated? • SPLA (Server Provider License Agreement) – Means hosting companies can offer competitive ‘dedicated’ hosting scenarios at lower costs. This is for you. #SPSBOS @RHarbridge
  25. 25. Office 365 Marketing?#SPSBOS @RHarbridge
  26. 26. #SPSBOS @RHarbridge
  27. 27. What does moving to Office365 mean? • Single Architecture • Initial deploy is still required to migrate data to Office 365 • AD clean up and network upgrade is often required • Balance between continuous innovations and minimize change • Customer controls IT policies but not feature availability • Understand your internal security and privacy requirements#SPSBOS @RHarbridge
  28. 28. Microsoft Planning Tools • Email domain discovery and number of users leveraging each domain • User identity and account statistical information • Active Directory schema and forest/domain functional data • Trusts extract (checks for multi-forest constraints) • Directory Synchronization • Pre-requisite checks • Attribute assessment • Single sign on IS • Attribute assessment • Exchange statistical information • Public folder, public delegates, and proxyaddresses extract • 3rd party and unified messaging proxyaddresses information • Lync statistical information • SIP domains summary • SharePoint user object count assessment • Summary of domain joined machines for rich experience/SSO readiness Use them. • Port analysis on certain Office 365 endpoints • DNS records assessment#SPSBOS @RHarbridge 365 Deployment Readiness Tool Office
  29. 29. Office 365 Feature Parity Now Available with some caveats… • No external data search • No rich client integration • No profile pages • No direct connectivity to SQL Azure without a WCF endpoint.#SPSBOS @RHarbridge
  30. 30. More Stuff Missing? • Project Server • Power Pivot • Secure Store Service • Full Trust Solutions • Not all Sandbox Solutions work? *#SPSBOS Maurice Prather - * @RHarbridge
  31. 31. The Pathway to the Cloud On-Premises Coexistence Cloud Service Single sign-on experience online and on premises With identity federation and directory synchronization Hybrids • Trusted (ADFS) • Untrusted (Two Identities) Complete control and ownership of Migrate some capabilities to SharePoint Online Microsoft will regularly deliver new features hardware, maintenance, resources, an and access both on premises and online sites and capabilities to SharePoint Online d administration with the same domain credentials#SPSBOS @RHarbridge
  32. 32. Hybrid Co-Existence • • • • • • • • • • • • • • •#SPSBOS @RHarbridge
  33. 33. Preparing for SharePoint in the Cloud#SPSBOS @RHarbridge
  34. 34. Licensing Matters#SPSBOS @RHarbridge
  35. 35. Licensing SummaryName Price (Per User/Month) DetailsP – Professional $6.00 Exchange, Lync, SharePoint, Office Weband Small Biz AppsE1 – Enterprise $8.00 P = Limited toLync, SharePoint 50 users. Exchange, less thanE2 – Enterprise $14.00 E1 + Office Web AppsE3 – Enterprise $20.00 E2 + Office Pro Plus, BCS, Excel Services, InfoPath Services, Visio Services, & Access ServicesE4 – Enterprise $22.00 E3 + Voice Capabilities (VOIP Stuff)K1 – Kiosk Worker $4.00 Exchange, SharePoint, Office Web Apps (View Only)K2 – Kiosk Worker $8.00 Exchange, SharePoint, Office Web Apps E/K - You can split your users (for cost savings).#SPSBOS @RHarbridge
  36. 36. Choosing Enterprise#SPSBOS @RHarbridge Only Enterprise has SSL (Both have it on sign in process.)
  37. 37. Quick Example 100 Users… Business Wants… • SharePoint 2010 Enterprise E3 - $20 per user per month… • Lync 2010 • Exchange 2010 $24,000.00 per year… • Office 2010 ProfessionalOffice 365 E3 Over 3 Years On Premises On Prem Costs:Year 1 $24,000.00 Year 1 $88,708.00 • $3,500.00 in Services (Installation/Config)Year 2 $24,000.00 Year 2 $0.00 • $6,000.00 - Two ServersYear 3 $24,000.00 Year 3 $0.00 • $79,208.00 – LicensingTotal $72,000.00 Total $88,708.00 Quick Total: $88,708.00At +4 years = more expensive. Big investment?Consistent cost? More features/flexibility.#SPSBOS @RHarbridge *This is meant as only a simplified example scenario
  38. 38. What About SharePoint Standalone? Office 365 offers two Standalone plans for SharePoint. $4.00 $8.00SP Online P1 Over 3 Years SP Standard On Premises On Prem Costs:Year 1 $4,800.00 Year 1 $30,849.00 • $2,000.00 in Services • $6,000.00 - Two ServersYear 2 $4,800.00 Year 2 $0.00 • $22,849.00 – Max LicensingYear 3 $4,800.00 Year 3 $0.00 Total $14,400.00#SPSBOS @RHarbridge Total $30,849.00 100 Users… *This is meant as only a simplified example scenario
  39. 39. External Users Subscription LicensesSharePoint Online Partner Access LicenseThe first 50 PAL licenses are free. After the next majorupdate to Office 365 there will most likely be a costavailable as a paid add-on. Currently Microsoft doesnt enforce this limit and allows up to 1000 external users per Office 365 installation.SP Online Over 3 Years SP On Premises On Prem Costs:Year 1 $0,000.00 Year 1 $10,500.00 • 100 External Users… • 1 WS Ext Conn at $1000.00Year 2 $0,000.00 Year 2 $0.00 • 100 CALs at $95.00Year 3 $0,000.00 Year 3 $0.00 ORTotal $0,000.00 Total $10,500.00 • 1 FIS License at $11,793.00#SPSBOS @RHarbridge *This is meant as only a simplified example scenario
  40. 40. Understand Additional Costs Once you use this up…#SPSBOS @RHarbridge
  41. 41. The Outcome We barely scratched the surface with SharePoint in the Cloud but have already seen many ‘trade off’ decision points we should be aware of.#SPSBOS @RHarbridge
  42. 42. What to watch out for… Without careful planning cloud providers can cause considerable cost due to new challenges such as migration and identity federation.#SPSBOS @RHarbridge
  43. 43. Concerns In The Cloud#SPSBOS @RHarbridge
  44. 44. BPOS to Office 365? Microsoft is responsible for any changes that happen in its 1. Customers will not have to migratedata; data. datacenters. Customers will not have to migrate any any however, customers will be responsible for making sure that 2. client software is have SharePoint 2010 their You need to compliant with the system requirements. See Office 365 system requirements compatible client software/systems. 4C4C-A21B-48BCCF8887A9/FAQ_EN_101010.docx. 3. You have to train users on the new 2010 interface. Customers will also be responsible for end-user training and configuring any new features and capabilities that will be delivered by Office 365.#SPSBOS @RHarbridge
  45. 45. Identity Options in the Cloud#SPSBOS @RHarbridge
  46. 46. Unique Development Challenges How do you deploy a site structure to #Office365? • No PowerShell • No Console Apps • No Content Database Copy Site Templates and Migration Tools Could Work…#SPSBOS @RHarbridge
  47. 47. Search Challenges No search usage statistics? Remember! We#SPSBOS @RHarbridge .
  48. 48. Cost Modeling#SPSBOS @RHarbridge
  49. 49. SecurityCan be an issue, but most of the time is not.The real issue is lack of standards and accountability…If it’s a bigger and more respectable hosting providerexpect a better level of accountability and securityplanning/activity.#SPSBOS @RHarbridge
  50. 50. Security Program “We ended up with around 800 preventive, detective and corrective controls that were physical, administrative and technical. Then we took the defense-in-depth approach and put the controls throughout the stack.”#SPSBOS @RHarbridge - John Howie, Microsoft
  51. 51. Privacy Program#SPSBOS @RHarbridge
  52. 52. What is more reliable?#SPSBOS @RHarbridge
  53. 53. #SPSBOS @RHarbridge
  54. 54. What is the Offline Story?#SPSBOS @RHarbridge
  55. 55. Service Level Agreements#SPSBOS @RHarbridge
  56. 56. Support Is ImportantAs an example Microsoft provides 24/7 support.Google also provides 24/7 support.However Google Apps has a rule where only system critical eventsthat affect more than 50% of users can use their phone support.Don’t forget that with all cloud based providers – you are also addinganother layer between IT and the business users. Example Issue: Can a you put a stop to a providers maintenance schedule so that a#SPSBOS @RHarbridge finish a critical deliverable without interruption? business team can
  57. 57. Termination/Suspension of Service#SPSBOS @RHarbridge
  58. 58. Other Issues? • Since the startup costs are lower organizations can run the risk of not doing enough planning. • Migrating content can be extremely difficult depending on what options are provided by the ‘cloud provider’.#SPSBOS @RHarbridge
  59. 59. On Integration#SPSBOS @RHarbridge
  60. 60. LAN vs WAN#SPSBOS @RHarbridge
  61. 61. The Outcome Offloading some management activities to another provider results in additional planning and consideration.#SPSBOS @RHarbridge
  62. 62. What to watch out for… Challenges and concerns are different for every cloud provider.#SPSBOS @RHarbridge
  63. 63. Evaluating Cloud Providers#SPSBOS @RHarbridge
  64. 64. Questions To Ask Security • How do I know if my cloud is secure? • Who will have access to my sensitive data? • Do I have full ownership of my data? • What type of employee / contractor screening you do, before you hire them? • How do you detect if an application is being attacked (hacked), and how is that reported to me and my employees? • How do you control administrator access to the service? • What firewalls are in place? • What anti-virus technology is in place? • Can I get virtual layer 2 networking and a stateful virtual firewall?#SPSBOS @RHarbridge Evaluating Cloud Providers
  65. 65. Questions To Ask Storage • Where will my data be stored? • Will my data be replicated to any other datacenters around the world (If yes, then which ones)? • What controls do you have in place to ensure safety for my data while it is stored in your environment? • Can you tell me where my data physically resides? • Data Center Location? • How many live copies of my data are there? • What happens to my data if I cancel my service?#SPSBOS @RHarbridge Evaluating Cloud Providers
  66. 66. Questions To Ask Identity & Access • Do you offer single sign-on for your services? • Can I get flexible role-based access control synchronized with my enterprise directory? • Do all of my users have to rely on solely web based tools? • Can users work offline? • Do you offer a way for me to run your application locally and how quickly I can revert to the local installation?#SPSBOS @RHarbridge Evaluating Cloud Providers
  67. 67. Questions To Ask Reliability & Support • What is your Disaster Recovery and Business Continuity strategy? • How do you back up data? • What is the retention period and recovery granularity? • Is your Cloud Computing service SAS70 compliant? • What measures do you provide to assist compliance and minimize legal risk? • Who do I contact for support? • What types of support do you offer? • Are there additional support options available to me?#SPSBOS @RHarbridge Evaluating Cloud Providers
  68. 68. Questions To Ask Performance • How fast is the local network? • What is the storage architecture? • Usually storage will be the slowest link. • How can I ensure global consistency across cloud service providers? • How many locations do you have and how are they connected? • How many IOPS can I expect at each I/O performance level? • How does your memory access score on the STREAM benchmark? • How does your virtualization system score on the SPECvirt benchmark?#SPSBOS @RHarbridge Evaluating Cloud Providers
  69. 69. Questions To Ask Flexibility (Part 1) • Am I able to load my own VMs? • Am I able to install software? • What virtualization technology is being used? • Are there additional abstraction layers? • Can I dynamically add memory and CPU to a cloud VM while it’s running? • How can I ensure CPU and memory are guaranteed? • What access protocols are available? • RDP, VNC, ICA, Console, SSH… • Over non standard ports?#SPSBOS @RHarbridge Evaluating Cloud Providers
  70. 70. Questions To Ask Flexibility (Part 2) • What configuration options do I have? • Can I add memory? • Can I add storage? • Can I use public IPs? • What domain name mapping options do I have? • Can I have multiple environments per user? • Can I archive environments? • What supporting tools are there? • Active directory integration • User management#SPSBOS @RHarbridge Evaluating Cloud Providers
  71. 71. Questions To Ask Flexibility (Part 3) • Do you offer on-premise, web-based, or mixed environments? • Will the solution work with what I have in place today? • What pricing, licensing, and payment options are available to me? • What are the client requirements? • How often do these change? Example: Must I upgrade my browser to take advantage of new features?#SPSBOS @RHarbridge Evaluating Cloud Providers
  72. 72. Questions To Ask Costs • Can I get predictable service costs that still allow me to scale when I need to? • How can I get the cost benefits of multi-tenancy but still access dedicated infrastructure when I need it? • How do you define a processor / virtual core / Compute Unit? • What are your SLAs and how do you compensate when it is not met? • During maintenance windows? Planned vs surprises • What happens when there is over subscription? • Can I leverage my existing Agreements?#SPSBOS @RHarbridge Evaluating Cloud Providers
  73. 73. Tools You Can Use#SPSBOS @RHarbridge
  74. 74. Service Management Index Carnegie Mellon launched an initiative for standardized risk and benefit comparisons. It’s called the Cloud Service Measurement Initiative Consortium (CSMIC)#SPSBOS @RHarbridge Service Management Index
  75. 75. Cloud Sleuth Viewers#SPSBOS @RHarbridge Global Provider View Cloud Performance Analyzer
  76. 76. Cloud Harmony Benchmarks#SPSBOS @RHarbridge
  77. 77. Consensus Assessments Initiative#SPSBOS @RHarbridge
  78. 78. The Outcome You now have an arsenal of key questions/tools you can use to evaluate a cloud provider effectively.#SPSBOS @RHarbridge
  79. 79. What to watch out for… Trust but verify. Carefully review policies, terms, conditions, and agreements.#SPSBOS @RHarbridge
  80. 80. Thank YouQuestions? Ideas? Feedback? Contact me: Twitter: @RHarbridge Blogs: Email: Resources: 700+ SharePoint IA Slides at 130+ SharePoint Standards at 15 Pages of Important Questions at @RHarbridge
  81. 81. Appendix/Resources#SPSBOS @RHarbridge
  82. 82. Main SharePoint Online marketing site: Office 365 marketing site: Trials, 100-200 level customer-facing info Contains info about BPOS suite and SPO 30-Day trialSharePoint Online developer resource center (MSDN): Online Administration resource center (TechNet):‘Help and How-to’ for SharePoint Online ( @RHarbridge
  83. 83. Microsoft Privacy Guidelines for Developing Software Products and Services Computing Security Considerations paper (by Microsoft) can be found here: 365: Addressing Cloud Computing Security Considerations Point: @RHarbridge
  84. 84. Evolution?#SPSBOS @RHarbridge Elasticity is not cloud computing…
  85. 85. Evolution?#SPSBOS @RHarbridge Elasticity is not cloud computing…
  86. 86. Evolution?#SPSBOS @RHarbridge Elasticity is not cloud computing…
  87. 87. Cloud = Hosting (Not New)#SPSBOS @RHarbridge
  88. 88. #SPSBOS @RHarbridge
  89. 89. Transitioning to the Cloud • • • • •#SPSBOS @RHarbridge
  90. 90. #SPSBOS @RHarbridge