Office365 Saturday - Redmond - Evaluating SharePoint in the Cloud

Redmond

Evaluating SharePoint In The Cloud
Impact, Pros, and Cons

Presented By: Richard Harbridge
#o365redmond @RHarbridge

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Who am I?

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Our Goal Today…

From Here To Here

#o365redmond @RHa

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#o365redmond @RHa

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What Will We Cover Today?
• Why is SharePoint in the Cloud?
• What is SharePoint in the Cloud?
• What is Office 365?
• Concerns in the Cloud?
• Evaluating Cloud Providers

#o365redmond @RHa

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Why is SharePoint
in the Cloud?

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More Customizations Important Concepts

Software as a Service (SaaS)

Less Complexity
Platform as a Service (PaaS)

Infrastructure as a Service (IaaS)


Minimal Entry Cost


Pay Per Use


Shift From CAPEX to OPEX


Providers Leverage Scale for Discounts


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The Outcome
Cloud enables on-demand computing
resources to be rapidly provisioned with
minimal management effort.

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What to watch out for…
While cloud is for everyone, it is not for
everything (until solutions, usage and
standards mature).

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What is SharePoint
in the Cloud?

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SharePoint Cloud Models
Trusted Un-trusted
All-in
Hybrid Hybrid
SharePoint 2010 Collaboration Scenarios Exchange 2010
Doc Management

Exchange 2010 Lync 2010
MySites

Lync 2010 Extranet
Extranet
Public Facing Websites Public Facing Websites

Demo/Dev/Test/Prod
Demo/Dev/Test/Prod Demo/Dev/Test

External Identity Provider Single Sign On (ADFS) External Identity Provider

Dedicated/Shared
#o365redmond @RHarbridge Dedicated/Shared Dedicated/Shared

Stuff we manage in our
SharePoint Containment Hierarchy
Dedicated SharePoint cloud.
Farm
Servers
Services
Stuff we manage in our
Web Applications
Shared SharePoint cloud.
Databases
Site Collections
Sites
Libraries and Lists
Folders and Document Sets
Documents, Items and Pages

SharePoint Extranet
On Premise Hosted Externally Hosted
Environment Environment
You Manage Firewall They Manage Firewall
Exceptions/Access to Exceptions (most cases fully
Environment public facing)/Access to
Environment.
You provision a new identity They provision an identity
store. You manage two store. You still may manage
identity stores. aspects of it based on
business need.
You support the environment They typically support the
infrastructure. environment infrastructure.
You plan for and invest in You pay for what you use
sizable up front costs installing under their planned structures
and configuring the (typically OPEX vs CAPEX).
environment.

Amazon and SharePoint


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What is Office 365?
(Standard/Shared Hosting)

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Getting Office 365 (or BPOS)
Dedicated Evaluation Criteria
• Do you have less than 5000 people?

Not for you. 


But You Still Want Dedicated?

• SPLA (Server Provider License
Agreement) – Means hosting
companies can offer competitive
‘dedicated’ hosting scenarios at
lower costs.

This is for you. 

Office 365 Marketing?


What does moving to Office365 mean?

• Single Architecture

• Initial deploy is still required to migrate data to Office 365
• AD clean up and network upgrade is often required

• Balance between continuous innovations and minimize change
• Customer controls IT policies but not feature availability

• Understand your internal security and privacy requirements


Office 365 Feature Parity

Now Available with some caveats…
• No external data search
• No rich client integration
• No profile pages
• No direct connectivity to SQL Azure without a WCF endpoint.

More Stuff Missing?
• Project Server
• Power Pivot
• Secure Store Service
• Full Trust Solutions
• Not all Sandbox Solutions work? *

* Maurice Prather -
http://www.bluedoglimited.com/SharePointThoughts/ViewPost.aspx?ID=331

The Pathway to the Cloud
On-Premises Coexistence Cloud Service
Single sign-on experience online and on premises
With identity federation and directory synchronization

Hybrids
• Trusted (ADFS)
• Untrusted (Two Identities)

Complete control and ownership of Migrate some capabilities to SharePoint Online Microsoft will regularly deliver new features
hardware, maintenance, resources, and access both on premises and online sites and capabilities to SharePoint Online
and administration with the same domain credentials


Hybrid Co-Existence
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Preparing for SharePoint in the Cloud


Licensing Matters


Licensing Summary
Name Price (Per User/Month) Details
P – Professional $6.00 Exchange, Lync, SharePoint, Office Web
and Small Biz Apps
E1 – Enterprise $10.00
P = Limited toLync, SharePoint 50 users.
Exchange,
less than
E2 – Enterprise $16.00 E1 + Office Web Apps
E3 – Enterprise $24.00 E2 + Office Pro Plus, BCS, Excel Services,
InfoPath Services, Visio Services, & Access
Services
E4 – Enterprise $27.00 E3 + Voice Capabilities (VOIP Stuff)
K1 – Kiosk Worker $4.00 Exchange, SharePoint, Office Web Apps
(View Only)
K2 – Kiosk Worker $10.00 Exchange, SharePoint, Office Web Apps

E/K - You can split your users (for cost savings).

Choosing Enterprise

Only Enterprise has SSL (Both have it on sign in process.)

Quick Example
100 Users… Business Wants…
• SharePoint 2010 Enterprise
E3 - $24 per user per month… • Lync 2010
• Exchange 2010
$28800.00 per year… • Office 2010 Professional

Office 365 E3 Over 3 Years On Premises On Prem Costs:
Year 1 $28,800.00 Year 1 $92,708.00 • $3,500.00 in Services
(Installation/Config)
Year 2 $28,800.00 Year 2 $0.00 • $10,000.00 - Two Servers
Year 3 $28,800.00 Year 3 $0.00 • $79,208.00 – Licensing
Total $86,400.00 Total $92,708.00
Quick Total: $92,708.00
At +4 years = more expensive. Big investment?
Consistent cost? More features/flexibility.
*This is meant as only a simplified example scenario

What About SharePoint Standalone?
Office 365 offers two Standalone plans for SharePoint.

$5.25

$10.25
SP Online P1 Over 3 Years SP Standard On Premises On Prem Costs:
Year 1 $6,300.00 Year 1 $28,576.00 • $2,000.00 in Services
• $10,000.00 - Two Servers
Year 2 $6,300.00 Year 2 $0.00 • $7,276.00 – Licensing
Year 3 $6,300.00 Year 3 $0.00
Total $18,900.00
#o365redmond @RHarbridge Total $28,576.00 100 Users…

External Users Subscription Licenses
SharePoint Online Partner Access
(Please note: This service is only $2.00 User/Month
available in packs of 50 licenses.):
Another reason extranets are sometimes
cheaper in Office 365 vs On Premise
SP Online Over 3 Years SP On Premises On Prem Costs:
Year 1 $2,400.00 Year 1 $10,500.00 • 100 External Users…
• 1 WS Ext Conn at $1000.00
Year 2 $2,400.00 Year 2 $0.00 • 100 CALs at $95.00
Year 3 $2,400.00 Year 3 $0.00 OR
Total $7,200.00 Total $10,500.00 • 1 FIS License at $11,793.00


Understand Additional Costs

Once you use this up…


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The Outcome
We barely scratched the surface with
SharePoint in the Cloud but have already
seen many ‘trade off’ decision points we
should be aware of.

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Without careful planning cloud
providers can cause considerable cost
due to new challenges such as migration
and identity federation.

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Concerns
In The Cloud

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BPOS to Office 365?
Microsoft is responsible for any changes that happen in its
1. Customers will not have to migratedata; data.
datacenters. Customers will not have to migrate any any
however, customers will be responsible for making sure that
2. client software is have SharePoint 2010
their You need to compliant with the system
requirements. See Office 365 system requirements
compatible client software/systems.
download.microsoft.com/download/A/6/4/A6479925-C7D2-
4C4C-A21B-48BCCF8887A9/FAQ_EN_101010.docx.
3. You have to train users on
the new 2010 interface.
Customers will also be responsible for end-user training and
configuring any new features and capabilities that will be
delivered by Office 365.

http://www.microsoft.com/online/transition-center.aspx

Identity Options in the Cloud


Cost Modeling


Security
Can be an issue, but most of the time is not.

The real issue is lack of standards and accountability…

If it’s a bigger and more respectable hosting provider
expect a better level of accountability and security
planning/activity.


Security Program

“We ended up with around 800 preventive, detective and
corrective controls that were physical, administrative and
technical. Then we took the defense-in-depth approach
and put the controls throughout the stack.”
- John Howie, Microsoft

Privacy Program


What is more reliable?


What is the Offline Story?


Service Level Agreements


Support Is Important
As an example Microsoft provides 24/7 support.
Google also provides 24/7 support.

However Google Apps has a rule where only system critical events
that affect more than 50% of users can use their phone support.

Don’t forget that with all cloud based providers – you are also adding
another layer between IT and the business users.

Example Issue:
Can a you put a stop to a providers maintenance schedule so that a
business team can finish a critical deliverable without interruption?

Termination/Suspension of Service


Other Issues?
• Since the startup costs are lower organizations
can run the risk of not doing enough planning.

• Migrating content can be
extremely difficult depending
on what options are provided
by the ‘cloud provider’.


On Integration


LAN vs WAN


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The Outcome
Offloading some management activities
to another provider results in additional
planning and consideration.

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Challenges and concerns are different
for every cloud provider.

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Evaluating
Cloud Providers

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Questions To Ask
Security
• How do I know if my cloud is secure?
• Who will have access to my sensitive data?
• Do I have full ownership of my data?
• What type of employee / contractor screening you do, before you hire
them?
• How do you detect if an application is being attacked (hacked), and
how is that reported to me and my employees?
• How do you control administrator access to the service?
• What firewalls are in place?
• What anti-virus technology is in place?
• Can I get virtual layer
#o365redmond @RHarbridge 2 networking and a stateful virtual firewall?

Questions To Ask
Storage
• Where will my data be stored?
• Will my data be replicated to any other datacenters around the world (If
yes, then which ones)?
• What controls do you have in place to ensure safety for my data while it is
stored in your environment?
• Can you tell me where my data physically resides?
• Data Center Location?
• How many live copies of my data are there?
• What happens to my data if I cancel my service?


Questions To Ask
Identity & Access
• Do you offer single sign-on for your services?
• Can I get flexible role-based access control synchronized with my
enterprise directory?
• Do all of my users have to rely on solely web based tools?
• Can users work offline?
• Do you offer a way for me to run your application locally and how
quickly I can revert to the local installation?


Questions To Ask
Reliability & Support
• What is your Disaster Recovery and Business Continuity strategy?
• How do you back up data?
• What is the retention period and recovery granularity?
• Is your Cloud Computing service SAS70 compliant?
• What measures do you provide to assist compliance and minimize legal
risk?
• Who do I contact for support?
• What types of support do you offer?
• Are there additional support options available to me?


Questions To Ask
Performance
• How fast is the local network?
• What is the storage architecture?
• Usually storage will be the slowest link.
• How can I ensure global consistency across cloud service providers?
• How many locations do you have and how are they connected?
• How many IOPS can I expect at each I/O performance level?
• How does your memory access score on the STREAM benchmark?
• How does your virtualization system score on the SPECvirt benchmark?


Questions To Ask
Flexibility (Part 1)
• Am I able to load my own VMs?
• Am I able to install software?
• What virtualization technology is being used?
• Are there additional abstraction layers?
• Can I dynamically add memory and CPU to a cloud VM while it’s running?
• How can I ensure CPU and memory are guaranteed?
• What access protocols are available?
• RDP, VNC, ICA, Console, SSH…
• Over non standard ports?


Questions To Ask
• What configuration options do I have?
• Can I add memory?
• Can I add storage?
• Can I use public IPs?
• What domain name mapping options do I have?
• Can I have multiple environments per user?
• Can I archive environments?
• What supporting tools are there?
• Active directory integration
• User management

Questions To Ask
• Do you offer on-premise, web-based, or mixed environments?
• Will the solution work with what I have in place today?
• What pricing, licensing, and payment options are available to me?
• What are the client requirements?
• How often do these change?
Example: Must I upgrade my browser to take advantage of new
features?


Questions To Ask
Costs
• Can I get predictable service costs that still allow me to scale when I need
to?
• How can I get the cost benefits of multi-tenancy but still access dedicated
infrastructure when I need it?
• How do you define a processor / virtual core / Compute Unit?
• What are your SLAs and how do you compensate when it is not met?
• During maintenance windows? Planned vs surprises
• What happens when there is over subscription?
• Can I leverage my existing Agreements?


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Tools You Can Use

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Service Management Index
Carnegie Mellon launched an initiative for standardized risk and benefit
comparisons.

It’s called the Cloud Service Measurement Initiative Consortium (CSMIC)

Service Management Index

Cloud Sleuth Viewers

#o365redmond @RHarbridge Global Provider View
Cloud Performance Analyzer

Cloud Harmony Benchmarks


Consensus Assessments Initiative


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The Outcome
You now have an arsenal of key
questions/tools you can use to evaluate a
cloud provider effectively.

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Trust but verify. Carefully review
policies, terms, conditions, and
agreements.

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Thank You
Questions? Ideas? Feedback? Contact me:
 Twitter: @RHarbridge
 Blogs: http://www.RHarbridge.com
 Email: Richard@RHarbridge.com
 Resources:
700+ SharePoint IA Slides at PracticalIntranet.com
130+ SharePoint Standards at SPStandards.com
15 Pages of Important Questions at SharePointDiagnostics.com

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Appendix/Resources

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Main SharePoint Online marketing site:
http://sharepoint.microsoft.com/en-us/SharePoint-Online/Pages/default.aspx
Primary Office 365 marketing site:
http://www.office365.com
Trials, 100-200 level customer-facing info
Contains info about BPOS suite and SPO
30-Day trial
SharePoint Online developer resource center (MSDN):
http://go.microsoft.com/fwlink/?LinkId=203983
SharePoint Online Administration resource center (TechNet):
http://technet.microsoft.com/sharepoint/gg144571.aspx
‘Help and How-to’ for SharePoint Online (Office.com):
http://office.microsoft.com/redir/FX102052854.aspx

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Microsoft Privacy Guidelines for Developing Software Products and Services
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=16048

Cloud Computing Security Considerations paper (by Microsoft) can be found here:
http://go.microsoft.com/?linkid=9708479

Office 365: Addressing Cloud Computing Security Considerations
http://download.microsoft.com/download%2F2%2F2%2F0%2F220AE513-4A01-4D95-
9275-11E71215A0C2%2FCloudSecurityConsiderations_MicrosoftOffice365.pdf

Pain Point:
http://community.office365.com/en-us/f/148/t/3388.aspx

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Evolution?

Elasticity is not cloud computing…

Cloud = Hosting (Not New)


Transitioning to the Cloud

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Microsoft Office 365 Value

Instant
messaging

* Access from mobile devices depends on carrier network quality and availability
** “Connect Securely” is not a guarantee of 100% connection security.”

Microsoft Office 365 Value

* Access from mobile devices depends on carrier network quality and availability
** “Connect Securely” is not a guarantee of 100% connection security.”

K (Kiosk Worker) Family Plans


Kiosk Worker


E (Enterprise) Family Plans


Enterprise Information Worker


SharePoint Online – Feature Comparison
For Information Workers For Information Workers
For Small Businesses For Kiosk Workers
SharePoint Online Plan 1 in SharePoint Online Plan 2 in
SharePoint Online in P1 SharePoint Online in K1/K2
E1/E2 E3/E4
Team Sites Yes Yes Yes Yes
1 Basic Public-facing site 1 Basic Public-facing site 1 Basic Public-facing site
Simple Public-Facing Website No
included included included
Site Designer Yes Yes Yes Yes
SharePoint Designer 2010 Yes, for Intranet sites Yes, for Intranet sites Yes, for Intranet sites Yes, for Intranet sites
Custom Workflows Yes Yes No Yes
Sandbox Solutions (PTC) Yes Yes Yes Yes
My Site No No Yes Yes
Enterprise Features (Forms Services,
No No No Yes
Excel Services, Visio Services)
Access Services Yes No No Yes
Business Connectivity Services (BCS) No No No No
Site Collections Single Site Collection N/A Up to 300 Up to 300
View only for K1 View only for E1
Office Web Apps View & Edit View & Edit
View & Edit for K2 View & Edit for E2
Search (across Site Collections) N/A Yes Yes Yes

Basic External Document Sharing Yes N/A Yes, add-on Yes, add-on
Storage 10GB + 500MB per USL 10GB + 0MB per USL 10GB + 500MB per USL 10GB + 500MB per USL
Buy additional storage No Yes Yes Yes
Max Org Users Up to 50 TBD TBD TBD
Admin Single Site Collection No Yes Tenant level Yes Tenant level
24x7 phone support for 24x7 phone support for
Support Community 24x7 phone support for Admin
Admin Admin


Extensibility?


The Sandbox


Sandbox Solutions
Supported Unsupported
Feature Receivers Access to Farm/Web App
Event Receivers Access to File System
Navigation Web App/Farm Scoped Features
Web Parts Global Assembly Cache (GAC)
InfoPath Forms Logic Access to web.config
Custom Declarative Workflow Activities Ability to install code/files on server
Declarative Workflows Timer Jobs
Content Types Admin Access Beyond Site Collection
Site Columns Running with Elevated Privileges
Lists & List Definitions Access to External Web Service Calls
Custom Ribbon Actions/Extensions External Code Access to SP Web
Services/Client Object Model
Web Templates Business Connectivity Services
Site Pages
Page Layouts & Master Pages

Silverlight

 Silverlight provides the opportunity for developers to create the next generation of Rich
Internet Applications (RIAs). SharePoint Online integrates closely with Microsoft Silverlight to
enable you to build compelling user interfaces that interact with SharePoint Online data


The Client Object Model


Client Side Solutions


Flexible for Many Company Scenarios
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Why Microsoft?
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SharePoint Online Administration
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• • SharePoint Online Administration resource center
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• Office.com 'Help and How to' center
• SharePoint Online Planning Guide

Sub-Levels of Administration within
SharePoint Online


Vendors


Office365 Saturday - Redmond - Evaluating SharePoint in the Cloud

Office365 Saturday - Redmond - Evaluating SharePoint in the Cloud

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