SlideShare a Scribd company logo

Getting Started & Driving Success With Power Platform At Scale

Understanding the many capabilities of the Microsoft Power Platform is essential for any technology leader in today's world. Yet, the more significant challenge for many business leaders is understanding how they can drive meaningful impact in their own business based on these technologies. Power Platform makes incredible things possible at a fraction of the cost. Still, the focus often is on the plumbing or ways Power Platform supports that future state instead of envisioning future states powered by them. This session will focus on the best strategies to leverage when building business momentum around the Microsoft Power Platform. We will explore how organizations inspire and grow their usage of these tools and ideas/examples of Power Platform solutions that drive success for other customers. Join Richard Harbridge, a Microsoft MVP and internationally recognized expert on Microsoft 365 and the Employee Experience, as he shares insight on how to better plan for, prepare for and benefit from the future of the Microsoft Power Platform.

1 of 124
Download to read offline
Ideas & Inspiration:
Getting Started &
Driving Success With
Power Platform At Scale
Richard Harbridge
CTO & Microsoft MVP
Richard@2toLead.com
Sat., Feb. 25, 2023 2:00 PM (EST)
#GPPB2023
My Twitter is @RHarbridge, I’m super friendly & proud to work at @2toLead.
Richard Harbridge
2toLead Chief
Technology Officer &
Microsoft MVP
Speaker & Author
Super Friendly
What are we hearing?
Power Platform
Custom code isn’t keeping
up with business demand
Industries are embracing change and technology.
0-6 Months
500 Million new apps will
be built in the next 5
years - more than all apps
built in the last 40 years1
70% of new applications developed by
enterprises will use low code or no-
code technologies by 2025. – Gartner2
1. IDC FutureScape: Worldwide IT Industry 2020 Predictions. October 2019.
2. Gartner, Forecast Analysis: Low Code development Technologies. January
2021.
Tech talent limitations
Ground up software development takes time
Surging digital demand
Security & compliance risks
Information workers use an average of 36 different cloud services at work1. This leads to
more work interruption and risks (an average of 70 security products from 35 vendors2).
Difficulty scaling
development efficiently
Budget, time and
resource constraints
Rising customer
expectations
Paper
processes
Change in workforce
expectations
IT/business
partnership
Customer need for
agile solutions
Need for
differentiation
Developer supply falling
behind demand
Security and
compliance risks
(1) The Future of Work https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE2MfkH
(2) Nick McQuire, VP Enterprise Research CCS Insight
Everyone’s platform for transformation.
No Code
Drag and drop experiences
that are like PowerPoint
Low Code
Drag and drop plus Excel-like
formulas for functionality
Code First
Professional development and
extensibility across Microsoft
Drive business
processes
Automate
response metrics
Power
Automate
Power BI
Power Apps & Pages
Power
Virtual Agents
Improve engagements with
customers and employees
Analyze data from
apps and bots
AI Builder Dataverse Data Connectors Management Tools

Recommended

Microsoft power platform
Microsoft power platformMicrosoft power platform
Microsoft power platformJenkins NS
 
Power Platform Governance Webinar
Power Platform Governance WebinarPower Platform Governance Webinar
Power Platform Governance WebinarRunpipe
 
Introduction to Power Platform
Introduction to Power PlatformIntroduction to Power Platform
Introduction to Power PlatformPraveen Nair
 
Innovation morning power platform
Innovation morning power platformInnovation morning power platform
Innovation morning power platformClaudia Angelelli
 
Introduction to power apps
Introduction to power appsIntroduction to power apps
Introduction to power appsRezaDorrani1
 

More Related Content

What's hot

Power Platform (Power Automate)
Power Platform (Power Automate)Power Platform (Power Automate)
Power Platform (Power Automate)OluwatobiYusuf2
 
Explore Microsoft Power Platform Center of Excellence
Explore Microsoft Power Platform Center of ExcellenceExplore Microsoft Power Platform Center of Excellence
Explore Microsoft Power Platform Center of ExcellenceNanddeep Nachan
 
Microsoft Power Apps - A Getting Started Guide
Microsoft Power Apps - A Getting Started GuideMicrosoft Power Apps - A Getting Started Guide
Microsoft Power Apps - A Getting Started GuidePaul Barnett
 
Microsoft PowerApps
Microsoft PowerAppsMicrosoft PowerApps
Microsoft PowerAppsRene Modery
 
Power Platform Governance Center of Excellence
Power Platform Governance Center of ExcellencePower Platform Governance Center of Excellence
Power Platform Governance Center of ExcellenceWithum
 
Microsoft Power Platform: Power BI, PowerApps & Flow
Microsoft Power Platform:  Power BI, PowerApps & FlowMicrosoft Power Platform:  Power BI, PowerApps & Flow
Microsoft Power Platform: Power BI, PowerApps & FlowTracy Van der Schyff
 
The People's Innovation Platform - Microsoft Power Platform
    The People's Innovation Platform - Microsoft Power Platform    The People's Innovation Platform - Microsoft Power Platform
The People's Innovation Platform - Microsoft Power PlatformKorcomptenz Inc
 
Microsoft power platform
Microsoft power platform Microsoft power platform
Microsoft power platform AYUSHISHARMA295
 
An introduction to microsoft power apps
An introduction to microsoft power appsAn introduction to microsoft power apps
An introduction to microsoft power appsMitul Rana
 
Introduction to Microsoft Power Platform (PowerApps, Flow)
Introduction to Microsoft Power Platform (PowerApps, Flow)Introduction to Microsoft Power Platform (PowerApps, Flow)
Introduction to Microsoft Power Platform (PowerApps, Flow)Sam Fernando
 
Power apps presentation
Power apps presentationPower apps presentation
Power apps presentationInnoTech
 
Exploring the PowerApps advantage
Exploring the PowerApps advantageExploring the PowerApps advantage
Exploring the PowerApps advantageMalin De Silva
 
Microsoft PowerApps and Flow
Microsoft PowerApps and FlowMicrosoft PowerApps and Flow
Microsoft PowerApps and FlowSteve Knutson
 
Powerapps & Flow
Powerapps & FlowPowerapps & Flow
Powerapps & FlowXpand IT
 

What's hot (20)

Intro to power apps
Intro to power appsIntro to power apps
Intro to power apps
 
Power Platform (Power Automate)
Power Platform (Power Automate)Power Platform (Power Automate)
Power Platform (Power Automate)
 
Explore Microsoft Power Platform Center of Excellence
Explore Microsoft Power Platform Center of ExcellenceExplore Microsoft Power Platform Center of Excellence
Explore Microsoft Power Platform Center of Excellence
 
Microsoft Power Apps - A Getting Started Guide
Microsoft Power Apps - A Getting Started GuideMicrosoft Power Apps - A Getting Started Guide
Microsoft Power Apps - A Getting Started Guide
 
Microsoft PowerApps
Microsoft PowerAppsMicrosoft PowerApps
Microsoft PowerApps
 
Power Platform Governance Center of Excellence
Power Platform Governance Center of ExcellencePower Platform Governance Center of Excellence
Power Platform Governance Center of Excellence
 
Microsoft PowerApps
Microsoft PowerAppsMicrosoft PowerApps
Microsoft PowerApps
 
Microsoft Power Platform: Power BI, PowerApps & Flow
Microsoft Power Platform:  Power BI, PowerApps & FlowMicrosoft Power Platform:  Power BI, PowerApps & Flow
Microsoft Power Platform: Power BI, PowerApps & Flow
 
The People's Innovation Platform - Microsoft Power Platform
    The People's Innovation Platform - Microsoft Power Platform    The People's Innovation Platform - Microsoft Power Platform
The People's Innovation Platform - Microsoft Power Platform
 
Microsoft power platform
Microsoft power platform Microsoft power platform
Microsoft power platform
 
Power Automate
Power AutomatePower Automate
Power Automate
 
An introduction to microsoft power apps
An introduction to microsoft power appsAn introduction to microsoft power apps
An introduction to microsoft power apps
 
Introduction to Microsoft Power Platform (PowerApps, Flow)
Introduction to Microsoft Power Platform (PowerApps, Flow)Introduction to Microsoft Power Platform (PowerApps, Flow)
Introduction to Microsoft Power Platform (PowerApps, Flow)
 
Power apps presentation
Power apps presentationPower apps presentation
Power apps presentation
 
Exploring the PowerApps advantage
Exploring the PowerApps advantageExploring the PowerApps advantage
Exploring the PowerApps advantage
 
Microsoft PowerApps and Flow
Microsoft PowerApps and FlowMicrosoft PowerApps and Flow
Microsoft PowerApps and Flow
 
Microsoft power apps
Microsoft power appsMicrosoft power apps
Microsoft power apps
 
Power Automate
Power AutomatePower Automate
Power Automate
 
PowerApps Deep Dive
PowerApps Deep DivePowerApps Deep Dive
PowerApps Deep Dive
 
Powerapps & Flow
Powerapps & FlowPowerapps & Flow
Powerapps & Flow
 

Similar to Getting Started & Driving Success With Power Platform At Scale

Ideas & Inspiration: Getting Started & Driving Success With Power Platform At...
Ideas & Inspiration: Getting Started & Driving Success With Power Platform At...Ideas & Inspiration: Getting Started & Driving Success With Power Platform At...
Ideas & Inspiration: Getting Started & Driving Success With Power Platform At...Richard Harbridge
 
Business agility imperatives smarter solutions-transformation-icty 2011-1
Business agility imperatives smarter solutions-transformation-icty 2011-1Business agility imperatives smarter solutions-transformation-icty 2011-1
Business agility imperatives smarter solutions-transformation-icty 2011-1zslmarketing
 
IT Career Development - An Introduction into the Industry
IT Career Development - An Introduction into the IndustryIT Career Development - An Introduction into the Industry
IT Career Development - An Introduction into the IndustryLawal Adekunle
 
Functional Safety, Fire Protection And Radiation Protection
Functional Safety, Fire Protection And Radiation ProtectionFunctional Safety, Fire Protection And Radiation Protection
Functional Safety, Fire Protection And Radiation ProtectionKate Subramanian
 
AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...
AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...
AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...Enterprise Management Associates
 
AppSphere 15 - Shining a Light on Shadow IT: A New Way of Working for "Busine...
AppSphere 15 - Shining a Light on Shadow IT: A New Way of Working for "Busine...AppSphere 15 - Shining a Light on Shadow IT: A New Way of Working for "Busine...
AppSphere 15 - Shining a Light on Shadow IT: A New Way of Working for "Busine...AppDynamics
 
COMMONALITY AND DIVERSITY OF OPERATING SYSTEMS .docx
COMMONALITY AND DIVERSITY OF OPERATING SYSTEMS                .docxCOMMONALITY AND DIVERSITY OF OPERATING SYSTEMS                .docx
COMMONALITY AND DIVERSITY OF OPERATING SYSTEMS .docxmccormicknadine86
 
The Future of the Help Desk e-book_All Covered
The Future of the Help Desk e-book_All CoveredThe Future of the Help Desk e-book_All Covered
The Future of the Help Desk e-book_All CoveredNeil Solomon
 
The Future of the Help Desk e-book_All Covered
The Future of the Help Desk e-book_All CoveredThe Future of the Help Desk e-book_All Covered
The Future of the Help Desk e-book_All CoveredJosh Lippy
 
The Future of the Help Desk
The Future of the Help DeskThe Future of the Help Desk
The Future of the Help DeskRich Rubinstein
 
3 Crucial Application Modernization Strategies for Enterprises.pdf
3 Crucial Application Modernization Strategies for Enterprises.pdf3 Crucial Application Modernization Strategies for Enterprises.pdf
3 Crucial Application Modernization Strategies for Enterprises.pdfArpitGautam20
 
Managing Change Process
Managing Change ProcessManaging Change Process
Managing Change ProcessRichard Docc
 
Recent trends in career choices.pptx
Recent trends in career choices.pptxRecent trends in career choices.pptx
Recent trends in career choices.pptxDr. Harpal Kaur
 
Improving The Data Warehouse Technology Essay
Improving The Data Warehouse Technology EssayImproving The Data Warehouse Technology Essay
Improving The Data Warehouse Technology EssayGracie Segura
 
Securing A Software System Is An Invaluable Standard Essay
Securing A Software System Is An Invaluable Standard EssaySecuring A Software System Is An Invaluable Standard Essay
Securing A Software System Is An Invaluable Standard EssayJenny Alexander
 
Content Marketing Trending Topics in Tech
Content Marketing Trending Topics in TechContent Marketing Trending Topics in Tech
Content Marketing Trending Topics in TechUBM (Technology)
 
The impact of mobile on the IT organization
The impact of mobile on the IT organizationThe impact of mobile on the IT organization
The impact of mobile on the IT organizationChris Pepin
 
PPT_Management of Large and Complex Software Projects
PPT_Management of Large and Complex Software ProjectsPPT_Management of Large and Complex Software Projects
PPT_Management of Large and Complex Software ProjectsSudipta Das
 
Using the Emerging Technology Analysis Canvas
Using the Emerging Technology Analysis CanvasUsing the Emerging Technology Analysis Canvas
Using the Emerging Technology Analysis CanvasMarc-Andre Leger
 
Whitepaper-Power-Platform-ENG.pdf
Whitepaper-Power-Platform-ENG.pdfWhitepaper-Power-Platform-ENG.pdf
Whitepaper-Power-Platform-ENG.pdfandinieldananty
 

Similar to Getting Started & Driving Success With Power Platform At Scale (20)

Ideas & Inspiration: Getting Started & Driving Success With Power Platform At...
Ideas & Inspiration: Getting Started & Driving Success With Power Platform At...Ideas & Inspiration: Getting Started & Driving Success With Power Platform At...
Ideas & Inspiration: Getting Started & Driving Success With Power Platform At...
 
Business agility imperatives smarter solutions-transformation-icty 2011-1
Business agility imperatives smarter solutions-transformation-icty 2011-1Business agility imperatives smarter solutions-transformation-icty 2011-1
Business agility imperatives smarter solutions-transformation-icty 2011-1
 
IT Career Development - An Introduction into the Industry
IT Career Development - An Introduction into the IndustryIT Career Development - An Introduction into the Industry
IT Career Development - An Introduction into the Industry
 
Functional Safety, Fire Protection And Radiation Protection
Functional Safety, Fire Protection And Radiation ProtectionFunctional Safety, Fire Protection And Radiation Protection
Functional Safety, Fire Protection And Radiation Protection
 
AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...
AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...
AI & ML: Driving the Next Generation of Innovation in DevOps and Workload Aut...
 
AppSphere 15 - Shining a Light on Shadow IT: A New Way of Working for "Busine...
AppSphere 15 - Shining a Light on Shadow IT: A New Way of Working for "Busine...AppSphere 15 - Shining a Light on Shadow IT: A New Way of Working for "Busine...
AppSphere 15 - Shining a Light on Shadow IT: A New Way of Working for "Busine...
 
COMMONALITY AND DIVERSITY OF OPERATING SYSTEMS .docx
COMMONALITY AND DIVERSITY OF OPERATING SYSTEMS                .docxCOMMONALITY AND DIVERSITY OF OPERATING SYSTEMS                .docx
COMMONALITY AND DIVERSITY OF OPERATING SYSTEMS .docx
 
The Future of the Help Desk e-book_All Covered
The Future of the Help Desk e-book_All CoveredThe Future of the Help Desk e-book_All Covered
The Future of the Help Desk e-book_All Covered
 
The Future of the Help Desk e-book_All Covered
The Future of the Help Desk e-book_All CoveredThe Future of the Help Desk e-book_All Covered
The Future of the Help Desk e-book_All Covered
 
The Future of the Help Desk
The Future of the Help DeskThe Future of the Help Desk
The Future of the Help Desk
 
3 Crucial Application Modernization Strategies for Enterprises.pdf
3 Crucial Application Modernization Strategies for Enterprises.pdf3 Crucial Application Modernization Strategies for Enterprises.pdf
3 Crucial Application Modernization Strategies for Enterprises.pdf
 
Managing Change Process
Managing Change ProcessManaging Change Process
Managing Change Process
 
Recent trends in career choices.pptx
Recent trends in career choices.pptxRecent trends in career choices.pptx
Recent trends in career choices.pptx
 
Improving The Data Warehouse Technology Essay
Improving The Data Warehouse Technology EssayImproving The Data Warehouse Technology Essay
Improving The Data Warehouse Technology Essay
 
Securing A Software System Is An Invaluable Standard Essay
Securing A Software System Is An Invaluable Standard EssaySecuring A Software System Is An Invaluable Standard Essay
Securing A Software System Is An Invaluable Standard Essay
 
Content Marketing Trending Topics in Tech
Content Marketing Trending Topics in TechContent Marketing Trending Topics in Tech
Content Marketing Trending Topics in Tech
 
The impact of mobile on the IT organization
The impact of mobile on the IT organizationThe impact of mobile on the IT organization
The impact of mobile on the IT organization
 
PPT_Management of Large and Complex Software Projects
PPT_Management of Large and Complex Software ProjectsPPT_Management of Large and Complex Software Projects
PPT_Management of Large and Complex Software Projects
 
Using the Emerging Technology Analysis Canvas
Using the Emerging Technology Analysis CanvasUsing the Emerging Technology Analysis Canvas
Using the Emerging Technology Analysis Canvas
 
Whitepaper-Power-Platform-ENG.pdf
Whitepaper-Power-Platform-ENG.pdfWhitepaper-Power-Platform-ENG.pdf
Whitepaper-Power-Platform-ENG.pdf
 

More from Richard Harbridge

Piloting & Scaling Successfully With Microsoft Viva
Piloting & Scaling Successfully With Microsoft VivaPiloting & Scaling Successfully With Microsoft Viva
Piloting & Scaling Successfully With Microsoft VivaRichard Harbridge
 
Preparing, Piloting & Paths to Success with Microsoft Copilot
Preparing, Piloting & Paths to Success with Microsoft CopilotPreparing, Piloting & Paths to Success with Microsoft Copilot
Preparing, Piloting & Paths to Success with Microsoft CopilotRichard Harbridge
 
Bridging The Gap: How AI Is Transforming Both Customer Experience & Employee ...
Bridging The Gap: How AI Is Transforming Both Customer Experience & Employee ...Bridging The Gap: How AI Is Transforming Both Customer Experience & Employee ...
Bridging The Gap: How AI Is Transforming Both Customer Experience & Employee ...Richard Harbridge
 
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow
Getting The Most Out Of Microsoft 365 Employee Experience Today & TomorrowGetting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow
Getting The Most Out Of Microsoft 365 Employee Experience Today & TomorrowRichard Harbridge
 
Mastering Microsoft 365: The Winning Trio Of Automation, Governance & Adoption
Mastering Microsoft 365: The Winning Trio Of Automation, Governance & AdoptionMastering Microsoft 365: The Winning Trio Of Automation, Governance & Adoption
Mastering Microsoft 365: The Winning Trio Of Automation, Governance & AdoptionRichard Harbridge
 
Piloting & Scaling Successfully With Microsoft Viva
Piloting & Scaling Successfully With Microsoft VivaPiloting & Scaling Successfully With Microsoft Viva
Piloting & Scaling Successfully With Microsoft VivaRichard Harbridge
 
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow SH...
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow SH...Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow SH...
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow SH...Richard Harbridge
 
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...Richard Harbridge
 
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Rec...
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Rec...Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Rec...
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Rec...Richard Harbridge
 
Metaverse & The Employee Experience: What You Need To Know
Metaverse & The Employee Experience: What You Need To KnowMetaverse & The Employee Experience: What You Need To Know
Metaverse & The Employee Experience: What You Need To KnowRichard Harbridge
 
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...Richard Harbridge
 
Smarter, Not Harder How AI Is Changing Employee Experience - Reworked Connect...
Smarter, Not Harder How AI Is Changing Employee Experience - Reworked Connect...Smarter, Not Harder How AI Is Changing Employee Experience - Reworked Connect...
Smarter, Not Harder How AI Is Changing Employee Experience - Reworked Connect...Richard Harbridge
 
Tackling Employee Experience Today As We Embrace The Future Workplace
Tackling Employee Experience Today As We Embrace The Future WorkplaceTackling Employee Experience Today As We Embrace The Future Workplace
Tackling Employee Experience Today As We Embrace The Future WorkplaceRichard Harbridge
 
Smarter, Not Harder How AI Is Changing Communication - Ragan Events
Smarter, Not Harder How AI Is Changing Communication - Ragan EventsSmarter, Not Harder How AI Is Changing Communication - Ragan Events
Smarter, Not Harder How AI Is Changing Communication - Ragan EventsRichard Harbridge
 
Enhancing Microsoft Teams To Build A Better Digital Workplace
Enhancing Microsoft Teams To Build A Better Digital WorkplaceEnhancing Microsoft Teams To Build A Better Digital Workplace
Enhancing Microsoft Teams To Build A Better Digital WorkplaceRichard Harbridge
 
Masterclass On Improving & Measuring Onboarding, Retention & Wellbeing With M...
Masterclass On Improving & Measuring Onboarding, Retention & Wellbeing With M...Masterclass On Improving & Measuring Onboarding, Retention & Wellbeing With M...
Masterclass On Improving & Measuring Onboarding, Retention & Wellbeing With M...Richard Harbridge
 
Masterclass On Improving & Measuring Onboarding, Retention & Well-being
Masterclass On Improving & Measuring Onboarding, Retention & Well-beingMasterclass On Improving & Measuring Onboarding, Retention & Well-being
Masterclass On Improving & Measuring Onboarding, Retention & Well-beingRichard Harbridge
 
Piloting & Scaling Successfully With Microsoft Viva
Piloting & Scaling Successfully With Microsoft VivaPiloting & Scaling Successfully With Microsoft Viva
Piloting & Scaling Successfully With Microsoft VivaRichard Harbridge
 
Tackling Employee Experience Today As We Embrace The Future Workplace - M365TO
Tackling Employee Experience Today As We Embrace The Future Workplace - M365TOTackling Employee Experience Today As We Embrace The Future Workplace - M365TO
Tackling Employee Experience Today As We Embrace The Future Workplace - M365TORichard Harbridge
 
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow - ...
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow - ...Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow - ...
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow - ...Richard Harbridge
 

More from Richard Harbridge (20)

Piloting & Scaling Successfully With Microsoft Viva
Piloting & Scaling Successfully With Microsoft VivaPiloting & Scaling Successfully With Microsoft Viva
Piloting & Scaling Successfully With Microsoft Viva
 
Preparing, Piloting & Paths to Success with Microsoft Copilot
Preparing, Piloting & Paths to Success with Microsoft CopilotPreparing, Piloting & Paths to Success with Microsoft Copilot
Preparing, Piloting & Paths to Success with Microsoft Copilot
 
Bridging The Gap: How AI Is Transforming Both Customer Experience & Employee ...
Bridging The Gap: How AI Is Transforming Both Customer Experience & Employee ...Bridging The Gap: How AI Is Transforming Both Customer Experience & Employee ...
Bridging The Gap: How AI Is Transforming Both Customer Experience & Employee ...
 
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow
Getting The Most Out Of Microsoft 365 Employee Experience Today & TomorrowGetting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow
 
Mastering Microsoft 365: The Winning Trio Of Automation, Governance & Adoption
Mastering Microsoft 365: The Winning Trio Of Automation, Governance & AdoptionMastering Microsoft 365: The Winning Trio Of Automation, Governance & Adoption
Mastering Microsoft 365: The Winning Trio Of Automation, Governance & Adoption
 
Piloting & Scaling Successfully With Microsoft Viva
Piloting & Scaling Successfully With Microsoft VivaPiloting & Scaling Successfully With Microsoft Viva
Piloting & Scaling Successfully With Microsoft Viva
 
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow SH...
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow SH...Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow SH...
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow SH...
 
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...
 
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Rec...
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Rec...Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Rec...
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Rec...
 
Metaverse & The Employee Experience: What You Need To Know
Metaverse & The Employee Experience: What You Need To KnowMetaverse & The Employee Experience: What You Need To Know
Metaverse & The Employee Experience: What You Need To Know
 
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...
Elevate Your Microsoft 365 Experience The Winning Trio Of AI, Analytics & Aut...
 
Smarter, Not Harder How AI Is Changing Employee Experience - Reworked Connect...
Smarter, Not Harder How AI Is Changing Employee Experience - Reworked Connect...Smarter, Not Harder How AI Is Changing Employee Experience - Reworked Connect...
Smarter, Not Harder How AI Is Changing Employee Experience - Reworked Connect...
 
Tackling Employee Experience Today As We Embrace The Future Workplace
Tackling Employee Experience Today As We Embrace The Future WorkplaceTackling Employee Experience Today As We Embrace The Future Workplace
Tackling Employee Experience Today As We Embrace The Future Workplace
 
Smarter, Not Harder How AI Is Changing Communication - Ragan Events
Smarter, Not Harder How AI Is Changing Communication - Ragan EventsSmarter, Not Harder How AI Is Changing Communication - Ragan Events
Smarter, Not Harder How AI Is Changing Communication - Ragan Events
 
Enhancing Microsoft Teams To Build A Better Digital Workplace
Enhancing Microsoft Teams To Build A Better Digital WorkplaceEnhancing Microsoft Teams To Build A Better Digital Workplace
Enhancing Microsoft Teams To Build A Better Digital Workplace
 
Masterclass On Improving & Measuring Onboarding, Retention & Wellbeing With M...
Masterclass On Improving & Measuring Onboarding, Retention & Wellbeing With M...Masterclass On Improving & Measuring Onboarding, Retention & Wellbeing With M...
Masterclass On Improving & Measuring Onboarding, Retention & Wellbeing With M...
 
Masterclass On Improving & Measuring Onboarding, Retention & Well-being
Masterclass On Improving & Measuring Onboarding, Retention & Well-beingMasterclass On Improving & Measuring Onboarding, Retention & Well-being
Masterclass On Improving & Measuring Onboarding, Retention & Well-being
 
Piloting & Scaling Successfully With Microsoft Viva
Piloting & Scaling Successfully With Microsoft VivaPiloting & Scaling Successfully With Microsoft Viva
Piloting & Scaling Successfully With Microsoft Viva
 
Tackling Employee Experience Today As We Embrace The Future Workplace - M365TO
Tackling Employee Experience Today As We Embrace The Future Workplace - M365TOTackling Employee Experience Today As We Embrace The Future Workplace - M365TO
Tackling Employee Experience Today As We Embrace The Future Workplace - M365TO
 
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow - ...
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow - ...Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow - ...
Getting The Most Out Of Microsoft 365 Employee Experience Today & Tomorrow - ...
 

Recently uploaded

Act Like an Owner, Challenge Like a VC by former CPO, Tripadvisor
Act Like an Owner,  Challenge Like a VC by former CPO, TripadvisorAct Like an Owner,  Challenge Like a VC by former CPO, Tripadvisor
Act Like an Owner, Challenge Like a VC by former CPO, TripadvisorProduct School
 
Relationship Counselling: From Disjointed Features to Product-First Thinking ...
Relationship Counselling: From Disjointed Features to Product-First Thinking ...Relationship Counselling: From Disjointed Features to Product-First Thinking ...
Relationship Counselling: From Disjointed Features to Product-First Thinking ...Product School
 
Launching New Products In Companies Where It Matters Most by Product Director...
Launching New Products In Companies Where It Matters Most by Product Director...Launching New Products In Companies Where It Matters Most by Product Director...
Launching New Products In Companies Where It Matters Most by Product Director...Product School
 
Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...
Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...
Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...DianaGray10
 
Confoo 2024 Gettings started with OpenAI and data science
Confoo 2024 Gettings started with OpenAI and data scienceConfoo 2024 Gettings started with OpenAI and data science
Confoo 2024 Gettings started with OpenAI and data scienceSusan Ibach
 
"Testing of Helm Charts or There and Back Again", Yura Rochniak
"Testing of Helm Charts or There and Back Again", Yura Rochniak"Testing of Helm Charts or There and Back Again", Yura Rochniak
"Testing of Helm Charts or There and Back Again", Yura RochniakFwdays
 
Are Human-generated Demonstrations Necessary for In-context Learning?
Are Human-generated Demonstrations Necessary for In-context Learning?Are Human-generated Demonstrations Necessary for In-context Learning?
Are Human-generated Demonstrations Necessary for In-context Learning?MENGSAYLOEM1
 
ASTRAZENECA. Knowledge Graphs Powering a Fast-moving Global Life Sciences Org...
ASTRAZENECA. Knowledge Graphs Powering a Fast-moving Global Life Sciences Org...ASTRAZENECA. Knowledge Graphs Powering a Fast-moving Global Life Sciences Org...
ASTRAZENECA. Knowledge Graphs Powering a Fast-moving Global Life Sciences Org...Neo4j
 
"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google
"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google
"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, GoogleISPMAIndia
 
Campotel: Telecommunications Infra and Network Builder - Company Profile
Campotel: Telecommunications Infra and Network Builder - Company ProfileCampotel: Telecommunications Infra and Network Builder - Company Profile
Campotel: Telecommunications Infra and Network Builder - Company ProfileCampotelPhilippines
 
"AIRe - AI Reliability Engineering", Denys Vasyliev
"AIRe - AI Reliability Engineering", Denys Vasyliev"AIRe - AI Reliability Engineering", Denys Vasyliev
"AIRe - AI Reliability Engineering", Denys VasylievFwdays
 
Artificial Intelligence, Design, and More-than-Human Justice
Artificial Intelligence, Design, and More-than-Human JusticeArtificial Intelligence, Design, and More-than-Human Justice
Artificial Intelligence, Design, and More-than-Human JusticeJosh Gellers
 
The Future of Product, by Founder & CEO, Product School
The Future of Product, by Founder & CEO, Product SchoolThe Future of Product, by Founder & CEO, Product School
The Future of Product, by Founder & CEO, Product SchoolProduct School
 
Introduction to Multimodal LLMs with LLaVA
Introduction to Multimodal LLMs with LLaVAIntroduction to Multimodal LLMs with LLaVA
Introduction to Multimodal LLMs with LLaVARobert McDermott
 
"Running Open-Source LLM models on Kubernetes", Volodymyr Tsap
"Running Open-Source LLM models on Kubernetes",  Volodymyr Tsap"Running Open-Source LLM models on Kubernetes",  Volodymyr Tsap
"Running Open-Source LLM models on Kubernetes", Volodymyr TsapFwdays
 
Mind your App Footprint 🐾⚡️🌱 (@FlutterHeroes 2024)
Mind your App Footprint 🐾⚡️🌱 (@FlutterHeroes 2024)Mind your App Footprint 🐾⚡️🌱 (@FlutterHeroes 2024)
Mind your App Footprint 🐾⚡️🌱 (@FlutterHeroes 2024)François
 
"Platform Engineering with Development Containers", Igor Fesenko
"Platform Engineering with Development Containers", Igor Fesenko"Platform Engineering with Development Containers", Igor Fesenko
"Platform Engineering with Development Containers", Igor FesenkoFwdays
 
AI MODELS USAGE IN FINTECH PRODUCTS: PM APPROACH & BEST PRACTICES by Kasthuri...
AI MODELS USAGE IN FINTECH PRODUCTS: PM APPROACH & BEST PRACTICES by Kasthuri...AI MODELS USAGE IN FINTECH PRODUCTS: PM APPROACH & BEST PRACTICES by Kasthuri...
AI MODELS USAGE IN FINTECH PRODUCTS: PM APPROACH & BEST PRACTICES by Kasthuri...ISPMAIndia
 
National Institute of Standards and Technology (NIST) Cybersecurity Framework...
National Institute of Standards and Technology (NIST) Cybersecurity Framework...National Institute of Standards and Technology (NIST) Cybersecurity Framework...
National Institute of Standards and Technology (NIST) Cybersecurity Framework...MichaelBenis1
 
How AI and ChatGPT are changing cybersecurity forever.pptx
How AI and ChatGPT are changing cybersecurity forever.pptxHow AI and ChatGPT are changing cybersecurity forever.pptx
How AI and ChatGPT are changing cybersecurity forever.pptxInfosec
 

Recently uploaded (20)

Act Like an Owner, Challenge Like a VC by former CPO, Tripadvisor
Act Like an Owner,  Challenge Like a VC by former CPO, TripadvisorAct Like an Owner,  Challenge Like a VC by former CPO, Tripadvisor
Act Like an Owner, Challenge Like a VC by former CPO, Tripadvisor
 
Relationship Counselling: From Disjointed Features to Product-First Thinking ...
Relationship Counselling: From Disjointed Features to Product-First Thinking ...Relationship Counselling: From Disjointed Features to Product-First Thinking ...
Relationship Counselling: From Disjointed Features to Product-First Thinking ...
 
Launching New Products In Companies Where It Matters Most by Product Director...
Launching New Products In Companies Where It Matters Most by Product Director...Launching New Products In Companies Where It Matters Most by Product Director...
Launching New Products In Companies Where It Matters Most by Product Director...
 
Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...
Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...
Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...
 
Confoo 2024 Gettings started with OpenAI and data science
Confoo 2024 Gettings started with OpenAI and data scienceConfoo 2024 Gettings started with OpenAI and data science
Confoo 2024 Gettings started with OpenAI and data science
 
"Testing of Helm Charts or There and Back Again", Yura Rochniak
"Testing of Helm Charts or There and Back Again", Yura Rochniak"Testing of Helm Charts or There and Back Again", Yura Rochniak
"Testing of Helm Charts or There and Back Again", Yura Rochniak
 
Are Human-generated Demonstrations Necessary for In-context Learning?
Are Human-generated Demonstrations Necessary for In-context Learning?Are Human-generated Demonstrations Necessary for In-context Learning?
Are Human-generated Demonstrations Necessary for In-context Learning?
 
ASTRAZENECA. Knowledge Graphs Powering a Fast-moving Global Life Sciences Org...
ASTRAZENECA. Knowledge Graphs Powering a Fast-moving Global Life Sciences Org...ASTRAZENECA. Knowledge Graphs Powering a Fast-moving Global Life Sciences Org...
ASTRAZENECA. Knowledge Graphs Powering a Fast-moving Global Life Sciences Org...
 
"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google
"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google
"The Transformative Power of AI and Open Challenges" by Dr. Manish Gupta, Google
 
Campotel: Telecommunications Infra and Network Builder - Company Profile
Campotel: Telecommunications Infra and Network Builder - Company ProfileCampotel: Telecommunications Infra and Network Builder - Company Profile
Campotel: Telecommunications Infra and Network Builder - Company Profile
 
"AIRe - AI Reliability Engineering", Denys Vasyliev
"AIRe - AI Reliability Engineering", Denys Vasyliev"AIRe - AI Reliability Engineering", Denys Vasyliev
"AIRe - AI Reliability Engineering", Denys Vasyliev
 
Artificial Intelligence, Design, and More-than-Human Justice
Artificial Intelligence, Design, and More-than-Human JusticeArtificial Intelligence, Design, and More-than-Human Justice
Artificial Intelligence, Design, and More-than-Human Justice
 
The Future of Product, by Founder & CEO, Product School
The Future of Product, by Founder & CEO, Product SchoolThe Future of Product, by Founder & CEO, Product School
The Future of Product, by Founder & CEO, Product School
 
Introduction to Multimodal LLMs with LLaVA
Introduction to Multimodal LLMs with LLaVAIntroduction to Multimodal LLMs with LLaVA
Introduction to Multimodal LLMs with LLaVA
 
"Running Open-Source LLM models on Kubernetes", Volodymyr Tsap
"Running Open-Source LLM models on Kubernetes",  Volodymyr Tsap"Running Open-Source LLM models on Kubernetes",  Volodymyr Tsap
"Running Open-Source LLM models on Kubernetes", Volodymyr Tsap
 
Mind your App Footprint 🐾⚡️🌱 (@FlutterHeroes 2024)
Mind your App Footprint 🐾⚡️🌱 (@FlutterHeroes 2024)Mind your App Footprint 🐾⚡️🌱 (@FlutterHeroes 2024)
Mind your App Footprint 🐾⚡️🌱 (@FlutterHeroes 2024)
 
"Platform Engineering with Development Containers", Igor Fesenko
"Platform Engineering with Development Containers", Igor Fesenko"Platform Engineering with Development Containers", Igor Fesenko
"Platform Engineering with Development Containers", Igor Fesenko
 
AI MODELS USAGE IN FINTECH PRODUCTS: PM APPROACH & BEST PRACTICES by Kasthuri...
AI MODELS USAGE IN FINTECH PRODUCTS: PM APPROACH & BEST PRACTICES by Kasthuri...AI MODELS USAGE IN FINTECH PRODUCTS: PM APPROACH & BEST PRACTICES by Kasthuri...
AI MODELS USAGE IN FINTECH PRODUCTS: PM APPROACH & BEST PRACTICES by Kasthuri...
 
National Institute of Standards and Technology (NIST) Cybersecurity Framework...
National Institute of Standards and Technology (NIST) Cybersecurity Framework...National Institute of Standards and Technology (NIST) Cybersecurity Framework...
National Institute of Standards and Technology (NIST) Cybersecurity Framework...
 
How AI and ChatGPT are changing cybersecurity forever.pptx
How AI and ChatGPT are changing cybersecurity forever.pptxHow AI and ChatGPT are changing cybersecurity forever.pptx
How AI and ChatGPT are changing cybersecurity forever.pptx
 

Getting Started & Driving Success With Power Platform At Scale

  • 1. Ideas & Inspiration: Getting Started & Driving Success With Power Platform At Scale Richard Harbridge CTO & Microsoft MVP Richard@2toLead.com Sat., Feb. 25, 2023 2:00 PM (EST) #GPPB2023
  • 2. My Twitter is @RHarbridge, I’m super friendly & proud to work at @2toLead. Richard Harbridge 2toLead Chief Technology Officer & Microsoft MVP Speaker & Author Super Friendly
  • 3. What are we hearing? Power Platform
  • 4. Custom code isn’t keeping up with business demand Industries are embracing change and technology. 0-6 Months 500 Million new apps will be built in the next 5 years - more than all apps built in the last 40 years1 70% of new applications developed by enterprises will use low code or no- code technologies by 2025. – Gartner2 1. IDC FutureScape: Worldwide IT Industry 2020 Predictions. October 2019. 2. Gartner, Forecast Analysis: Low Code development Technologies. January 2021. Tech talent limitations Ground up software development takes time Surging digital demand Security & compliance risks
  • 5. Information workers use an average of 36 different cloud services at work1. This leads to more work interruption and risks (an average of 70 security products from 35 vendors2). Difficulty scaling development efficiently Budget, time and resource constraints Rising customer expectations Paper processes Change in workforce expectations IT/business partnership Customer need for agile solutions Need for differentiation Developer supply falling behind demand Security and compliance risks (1) The Future of Work https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE2MfkH (2) Nick McQuire, VP Enterprise Research CCS Insight
  • 6. Everyone’s platform for transformation. No Code Drag and drop experiences that are like PowerPoint Low Code Drag and drop plus Excel-like formulas for functionality Code First Professional development and extensibility across Microsoft Drive business processes Automate response metrics Power Automate Power BI Power Apps & Pages Power Virtual Agents Improve engagements with customers and employees Analyze data from apps and bots AI Builder Dataverse Data Connectors Management Tools
  • 7. Cloud first, low-code apps and automation, designed for everyone Extensibility Connectivity 630+ 3rd party connectors, including custom and on-prem Built for citizen developers, pro developers, and IT across entire organizations
  • 8. Low-code development platforms make businesses more productive and agile. Efficiency Teams can simultaneously develop apps for multiple platforms and rapidly provide working examples Flexibility Create flexible apps that accomplish specific tasks. That flexibility is critical for scaling and extending apps to quickly finish projects Responsiveness Easily pivot to accommodate roller- coaster market shifts with new digital initiatives Iterability Provide customers with a consistent, frictionless experience using prebuilt templates and chatbots Low-code platforms are also a great option for professional developers. Many low-code platforms are extensible and offer building blocks that are intended for developers to use, which makes these platforms a smart choice for any user.
  • 9. What about those lower case “p” processes? How are they handled today? Some processes are best solved by off-the-shelf SaaS solutions But there isn’t always “an app for that” Some solutions leave missed opportunities for optimization and innovation Custom development is needed to fill these gaps with modern solutions Developers must find ways to connect these siloed solutions to unlock business data The Power Apps low-code development platform solves this for you
  • 10. The world’s most complete low-code application development platform.
  • 11. 650+ built in connectors across cloud/desktop flows, AI builder, Microsoft Teams, and more.
  • 12. Power Apps drives business transformation Industries are embracing change and technology. Tech talent limitations Ground up software development takes time Surging digital demand Security & compliance risks Reduce development costs and increase overall productivity 188% 74% $11.4M ROI over three years1 Reduction in app development costs over traditional coding services1 Net present value over three years in a 10k person org2 1 Results are for a composite organization based on interviewed customers. The Total Economic Impact™ of Power Apps commissioned study conducted by Forrester Consulting, March 2020. 2 Learn how professional developers reduced development costs and increased overall efficiency using Power Apps and Azure in this 2021 Total Economic Impact™ commissioned study by Forrester Consulting.
  • 13. Power Automate drives business transformation Industries are embracing change and technology. Reduce development costs and increase overall efficiency ROI over three years Worker time savings over 3 years, after applying a 50% productivity capture Reduced errors due to increased automation 199% $1.41M 27.4% Results are for a composite organization based on interviewed customers. The Total Economic Impact™ of Power Automate commissioned study conducted by Forrester Consulting, April 2020. Read the study >
  • 14. 91% of the Fortune 500 use Power Apps to build applications. Retail and Consumer Goods Discrete Manufacturing Government, Education, and Nonprofit Healthcare Banking and Financial Services Professional Services Travel and Transport Energy
  • 15. Power Platform itself can be easy to implement, but the change it represents is bigger.
  • 17. We need to anticipate it and pro-actively work to manage it. It is the natural reaction to change. People are comfortable with the status quo. Resistance is to be expected… Anticipation allows you to be proactive in identifying and managing resistance. Don’t be surprised, be prepared. Start thinking of resistance not as something to overcome, but as something to uncover. Resistance is to be expected… … and needs to be anticipated
  • 18. You will love the way we work. Together. Some are obvious like listening and understanding objectives or removing barriers, but often we forget to focus on showing the benefits in a real and tangible way while focusing on the ‘what’ and letting go of the ‘how’. Show benefits in a real and tangible way 1 Address concerns and remove barriers 2 Provide simple, clear choices and consequences 3 Address resistance with communication 4 Get leadership and sponsor support 5
  • 19. You will love the way we work. Together. Some are obvious like listening and understanding objectives or removing barriers, but often we forget to focus on showing the benefits in a real and tangible way while focusing on the ‘what’ and letting go of the ‘how’. Show benefits in a real and tangible way 1 Address concerns and remove barriers 2 Provide simple, clear choices and consequences 3 Address resistance with communication 4 Get leadership and sponsor support 5
  • 20. IT & Leadership We need to anticipate it and pro-actively work to manage it. Common resistance themes Mitigation with communication Resistance from IT, Information Security/Information Risk Management who fear data loss when everyone can be a developer Ensure Central IT understand the security and governance foundation underpinning the Power Platform. Learn more: Power Apps and Automate Admin Whitepaper Microsoft Power Platform perceived as not a development tool (only for proof of concepts and demos) Show customer examples of customers who are using the Power Platform for production and mission critical solutions. Learn More: Power Platform Customer Stories Lack of leader buy-in, senior managers potentially instructing people not to use new options Supervisor and manager coaching is a key component to manage resistance and change management. Understand what the blockers are for managers to adopt the new ways of working and help them understand ‘what is in it for me’ and why the change is important and what role they play in making it a success. No progress in the adoption Get a leader to support the program. Increase communication plan. Code-first developers are worried about their job security if other people become developers Share how developers can add value to low code development by creating APIs and PCF components. Learn more: Fusion Development Approach
  • 21. IT & Leadership We need to anticipate it and pro-actively work to manage it. Common resistance themes Mitigation with communication Resistance from IT, Information Security/Information Risk Management who fear data loss when everyone can be a developer Ensure Central IT understand the security and governance foundation underpinning the Power Platform. Learn more: Power Apps and Automate Admin Whitepaper Microsoft Power Platform perceived as not a development tool (only for proof of concepts and demos) Show customer examples of customers who are using the Power Platform for production and mission critical solutions. Learn More: Power Platform Customer Stories Lack of leader buy-in, senior managers potentially instructing people not to use new options Supervisor and manager coaching is a key component to manage resistance and change management. Understand what the blockers are for managers to adopt the new ways of working and help them understand ‘what is in it for me’ and why the change is important and what role they play in making it a success. No progress in the adoption Get a leader to support the program. Increase communication plan. Code-first developers are worried about their job security if other people become developers Share how developers can add value to low code development by creating APIs and PCF components. Learn more: Fusion Development Approach Pivot Towards How Low Cost Iterative Solutioning Solves/Supports The Business Not Knowing Their Requirements Or Processes (Scaling Business Analysis Is A Huge Benefit) Power Platform Makes It Easier But It (Arguably) Doesn’t Really Give A Capability They Don’t Already Have (Risk Wise)
  • 22. People Resistance We need to anticipate it and pro-actively work to manage it. Common resistance themes Mitigation with communication People don’t have time Show how Microsoft Power Platform adds value and helps them save time. Create an organization wide program that encourages employees to participate. Learn more: Find out how other organizations nurtured their citizen makers People don’t know what to build Do show and Tell Sessions. Use an Innovation Backlog to manage a list of ideas. Organize a hackathon to discover needs and problems. Show ideas of apps that have been built to generate ideas. Learn more: Get inspired by real-world use cases People are not passionate, not warming up to the idea, or don’t see the value Reward and recognize for their hard work. Present plenty of opportunities and varied opportunities, lots of selections and ways to get involved. Showcase the value and art of the possible on specific use cases. Microsoft Power Platform perceived as only for developers Show how anyone can quickly and easily create an app or a flow. Learn more: Create a canvas app in Power Apps and Automate a business process with Power Automate People are worried there will not be enough support Include details on how the support services will operate and provide supporting content People are worried there will not be sufficient training for new ways of working Share details about training activities and link to supporting content. Work with a partner to offer hands-on training workshops internally. Attend a virtual “in a day” training. People don’t like change, they don’t want to change. Period. Ensure the business sponsorship through to managers is there and promote the benefits of working in the new way. Provide information about how people can get help (champion support, training) if needed.
  • 23. You will love the way we work. Together. Some are obvious like listening and understanding objectives or removing barriers, but often we forget to focus on showing the benefits in a real and tangible way while focusing on the ‘what’ and letting go of the ‘how’. Show benefits in a real and tangible way 1 Address concerns and remove barriers 2 Provide simple, clear choices and consequences 3 Address resistance with communication 4 Get leadership and sponsor support 5
  • 24. Although some successes can be achieved by a few determined individuals and teams, you will be in a better position when a senior leader is engaged, supportive, informed, and available to assist with activities such as: • Formulating a strategic vision and priorities for Power Platform and low-code • Leading by example by using Power Platform in a way that's consistent with adoption goals • Allocating staffing and prioritizing resources • Approving funding (for example, Power Apps Per User licenses or AI Builder credits) • Communicating announcements that are of critical importance • Decision-making, particularly for strategic-level governance decisions • Resistance resolution (for issues that cannot be resolved by operational or tactical personnel) • Supporting organizational changes (for example, creating or expanding the Center of Excellence) To gain buy-in from your leadership team, demonstrate the impact of your Power Platform solutions, share other customer success stories, or direct them to the Total Economic Impact report of Power Apps, conducted by Forrester, which outlines the time, cost and productivity savings of Power Apps.
  • 25. There are multiple ways of engaging and identifying executive sponsors. Top down Bottom up An executive sponsor may be selected by a more senior executive. For example, the Chief Executive Officer (CEO) may nominate the Chief Information Officer (CIO) or Head of Digital Transformation to advance the low-code adoption. Having an executive sponsor at the C-level is an excellent indicator. It indicates that the organization recognizes the importance of Power Platform as a strategic asset and is advancing its low-code culture in a positive direction. Alternatively, a candidate for the executive sponsor role could emerge due to the success they've experienced with Power Platform. For example, a business unit within the organization, such as Finance, has organically achieved great success with respect to their use of Power Platform. A leader, such as the Finance Director, may then grow into the executive sponsor role by sharing successes with other business units across the organization. With a bottom-up approach, the sponsor may be able to make some progress, but they won't have formal authority over other business units. Without clear authority, it's only a matter of time until challenges occur that are beyond their level of authority. For this reason, the top-down approach has a higher probability of success. However, initial successes with a bottom-up approach can convince leadership to increase their level of sponsorship.
  • 26. Narrative Aids Explaining the why or enticing key stakeholders and sponsors can be tricky. Here are a few short examples of how to position, align and explain the value (and benefit) or reason to leverage Power Platform more that might resonate with some of the people you meet in IT or organizational leadership roles. Quick Examples Integration Capacity Example 2 Teams Future Example 3 Employee Effort Score Example 1
  • 27. “Customer effort scoring outperforms net promoter and customer satisfaction measures as a predicting behavior.” – Harvard Business Review High Low High Predictive Power For Increased Spending Predictive Power For Purchasing Customer Satisfaction (CSAT) Customer Effort Score (CES)
  • 28. “An Employee Effort Score will outperform the Employee Satisfaction scores in predicting behavior (and efficacy).” – Richard Harbridge (at Microsoft Ignite 2018) High Low High Predictive Power For Increased Productivity Predictive Power For Purchasing Employee Satisfaction (ESAT) Employee Effort Score (EES)
  • 29. Narrative Aids Explaining the why or enticing key stakeholders and sponsors can be tricky. Here are a few short examples of how to position, align and explain the value (and benefit) or reason to leverage Power Platform more that might resonate with some of the people you meet in IT or organizational leadership roles. Quick Examples Integration Capacity Example 2 Teams Future Example 3 Employee Effort Score Example 1
  • 30. When people want to see information in one place we would build, buy and implement solutions. IT leads this and the approach takes time. Historically we would only do a few projects a year because they were such large undertakings. Build Business Case Secure Budget (On Promise Of Value) Analyze Systems, Needs & Approach Design Optimal Solution Build Solution Test Solution (QA & Then Production) Document Deployment Deploy Solution (QA & Then Production) Deliver Value Get Feedback (Often As A Separate Motion) Past
  • 31. We optimize for minimum viable product and iterative improvement today. Accelerating IT’s ability to integrate faster and deliver value sooner via agile methodologies. Present Secure Budget (On Promise Of Immediate Value) Build Business Case Analyze & Design For Priority Needs Build MVP Or Iterate Solution Test & Deploy Solution (Often Direct To Production) Secure Budget (On Realization Of Value & Feedback)
  • 32. This is made much better by improvements in development patterns, technology, as well as a reduction in complexity of deployment/risks. Present
  • 33. In other words, not that long ago, development and projects like ones around integration took much longer and required far more planning and investment. Full Trust Code Web Services Past IT Capacity
  • 34. The new models, technologies and tactics today accelerate development considerably as we can deliver more tailored value faster, and often avoid legacy delays or complexity. Low Code Development Cloud Services IT Capacity Present IT Capacity
  • 35. Now it doesn’t just need to be IT who is meeting integration needs. Connectors, Power Automate, Microsoft Teams, 3rd Party solutions, all accelerate time to value. Extensibility Connectivity 630+ 3rd party connectors, including custom and on-prem Future?
  • 36. As an example Power Automate allows organizations and individuals to automate workflows that integrate with existing SaaS services and business apps that users rely on today. Future? Future
  • 37. Now it doesn’t just need to be IT who is meeting integration (and digitization) needs. IT Capacity Present
  • 38. Narrative Aids Explaining the why or enticing key stakeholders and sponsors can be tricky. Here are a few short examples of how to position, align and explain the value (and benefit) or reason to leverage Power Platform more that might resonate with some of the people you meet in IT or organizational leadership roles. Quick Examples Integration Capacity Example 2 Teams Future Example 3 Employee Effort Score Example 1
  • 39. You will love the way we work. Together. ™ It’s not just about Teams being the place where users work with others internally in Microsoft 365, it’s also about how they will use Teams across marketplace tools over time. 1600+ apps and counting
  • 40. You will love the way we work. Together. ™ There is a comprehensive strategy from the architecture level to the experience level that is responsible for why Microsoft 365 scales collaboration, compliance and security across applications and solutions. Legacy Applications High Maintenance Cost Lower Performance Technical Limitation Worse & Disconnected User Experience Modern Applications More Efficient With Lower Maintenance Cost High Performance & More Scalable More Secure & More Manageable Better & More Integrated User Experiences Microsoft Collaborative Apps Device OS UX Microsoft Teams Microsoft Office Components Fluid Framework • Adaptive Cards • Connectors Logic Azure PaaS Power Platform Data Microsoft Graph Microsoft Dataverse Communications Azure Communications Services Identity Azure Active Directory Pro-dev Low/no code
  • 41. Collaborative Apps Workshop A Microsoft Offering For Large Customers (Full Of Good Ideas)
  • 42. For larger customers it’s important to note Microsoft offers to pay for focused workshops that help customers maximize the value of Teams by integrating apps and workflows. Pre-engagement kick-off 30min Art of the possible kick-off 15min Build the plan kick-off 15min Pre-engagement questionnaire 60min Connect and collaborate with apps 45min Scenario analysis and prioritization 90min Automate business processes with low code 45min Adoption and change management 45min Build custom LoB apps 45min Report and recommendations 60min Connected Experience Approvals and Digital Signing 60min Ticket Resolution and Self- Service Support 60min Virtual Visits and Bookings 45min Frontline Experience Enhance Workforce Management 45min Process Automation 45min Connected Frontline 45min Custom LoB Experience Hybrid Workplace 60min Foundations Identity and Access Management 60min App Governance Guide 60min Art of the Possible Assess Build the Plan Optional modules
  • 43. Executive sponsorship, buy-in and IT leadership support is necessary to scale success. You aren’t alone and have an industry, Microsoft, partners and the community to support you here.
  • 44. Training, readiness and adoption. Power Platform
  • 45. You will love the way we work. Together. Key factors that will tell you how ready your team members are for the adoption of Power Platform Clear vision for the organization to adopt 1 Address concerns and remove barriers 2 Provide simple, clear choices and consequences 3 Address resistance with communication 4 Use the following technical readiness checklist and organizational readiness tools to assess the willingness and preparedness of your users and your organization to move to Power Platform.
  • 46. Technical Readiness is key to ensuring your organization is ready for launch. Use the checklist to identify items that need to be completed before go-live. Readiness item Complete? Y/N Plan to complete Review security and compliance capabilities with security teams Review platform capabilities and decide on a strategy of what tools to launch Review platform license and capacity capabilities Assign Power Platform Admin role Allow-list required IP addresses and URLs (Power Apps, Power Automate) Implement Data Loss Prevention and tenant-isolation policies Review Power Platform analytics capabilities Establish an environment strategy Prepare the help desk
  • 47. Consider exploring these key questions if you haven’t already. • Example: Moved file storage to the cloud two years ago using OneDrive. Employees shared that they knew ahead of time the change was coming and were told specifically how it would impact their role. In some cases, the impact was minimal, which reduced anxiety. Think about a time when your organization adopted a new technology. What made that adoption successful or not successful? Employees may not be able to focus on adopting Power Platform if they are focused on other changes. Are there key initiatives taking place that should be considered in your planning? What type of internal resources exist within your organization that can be leveraged for the adoption effort? This includes communications channels, change network, training cadence, and leadership events. What are the perceived risks and benefits of Power Platform adoption? How can you highlight benefits? How can you mitigate risks?
  • 48. When planning for adoption, users need to understand why the change is occurring for the organization and how Power Platform will help individual employees achieve more. • Example: Our company strategy is to ensure every employee is part of our digital transformation strategy. Using Power Platform, now everyone can create the tools they need to complete their daily tasks. • Example: Our workforce is using disconnected and often manual processes, legacy systems that are not available on mobile devices. Using Power Platform, we can digitize our processes and increase productivity, save costs, and ensure employees have the data they need at the time they need it. How will Power Platform benefit your organization? How will Power Platform benefit employees? This includes ensuring they understand why the change is happening and what’s in it for them. Capture these reasons below and use this content to build your communications and engagement content.
  • 49. To ensure that leaders demonstrate support, there must be alignment on key adoption goals, timelines, and objectives. Use this worksheet to capture areas of alignment and misalignment and the implications of both. • Example: Driving digital transformation, retiring legacy systems, and saving cost on maintaining software has been a goal of IT and business units for a long time. All key leaders are on board with the decision to use Power Platform to achieve those goals. Executive alignment Executive misalignment Key implications • Example: Central IT functions have shared a fear of increased Shadow IT when business functions can create their own technology solutions. • Example: Plan IT readiness activities accordingly.
  • 50. You will love the way we work. Together. Success starts with awareness and interest, but from a high level what follows are keys to an effective adoption strategy. Build on gained momentum at your organization and leverage Microsoft resources, to continue achieving your business outcomes 1 Align app deployment to your organization’s Modern Workplace strategy - don’t position it as “just another IT tool” 2 Establish and maintain a solid Governance framework: policies, approved apps, app permissions, etc. 3 Roll out smaller, bite-sized training videos and live training (virtual or in person) 4 Expand app adoption with targeted business journeys and outcomes 5 Foster a strong champions community 6
  • 51. For users to improve their digital skills and technology use we need them to embrace and commit to change. It’s about more than training. 1 3 Drive Interest/Awareness Guide Understanding Realize Value 2
  • 52. For users to improve their digital skills and technology use we need them to embrace and commit to change. It’s about more than training. 1 3 Drive Interest/Awareness Guide Understanding Realize Value 2
  • 53. Not everyone has to be aware at the same time, and not everyone has to have the same level of interest, but we absolutely must pro-actively support both. • Answers “What’s in it for me?” • Validates the importance of the change • Ensures people understand what’s happening • Helps generate enthusiasm • Gets people on board with using the new technology • Tailored more easily than training to company and culture Example Engagement & Awareness Example Motions • Kick-off event with Executive Sponsors • Hackathons & Training events, such as App in a Day or App in an Hour • Show & Tell sessions to showcase successful solutions • Virtual and in-person drop-in sessions for employees to learn more
  • 54. Increase Power Platform adoption over time with ongoing awareness and interest building activity that creates engagement. The platform changes overtime as does your org. • Create a Yammer or Teams groups to continue the conversation on best practices and new features. • Share success stories about how people are using Power Platform in innovative and impactful ways. • Periodically host additional engagement events such as town hall meetings or lunch & learns to drive end user engagement. • Set challenges for people and run competitions to celebrate the best ways they’ve used Power Platform to do work differently. • Share tips and tricks (involving a broader communications contribution audience) that help others understand how they can get started (personal productivity tips are especially impactful here). • “Digital Internship” where employees within the business, spend 3-6 months within IT completing a digital internship.
  • 55. Also consider the value of creating a ‘solutions’ showcase or ‘solutions’ directory experience. What makes a good success story? Include these three elements: Human: Who was involved? How did the adoption journey and outcome impact their lives and careers? Business: What was the qualitative and quantitative benefit to the business? Technical: How were the different technologies used? Make it visual: Include screenshots, photos of the solution in use, and pictures of the people involved. For great tips on storytelling, see: 5 Ps of Storytelling Get inspired by customer stories T-Mobile Western States Caterpillar ZF Group Toyota IKEA Sweden
  • 56. How to structure a success story… Get inspired by customer stories H&M Schlumberger Woodside SNCF Standard Bank Overview: Summary of what was accomplished at a high level. Business scenario: Key problem to be solved. “Before” process: Summary of business process, challenges, and opportunities. Solution: Microsoft Power Platform solution that created a better process. Impact and benefits: Bullet point summary of time, cost, productivity, and other benefits. Solution architecture: Summary of screenshots of technologies used and how they all connect. Meet the team: Highlight the team members who made this possible. (The best part!)
  • 57. You have tools available to scale the same things Microsoft does. Have you heard from colleagues who have attended a Microsoft Power Platform training event and now want to use Power Apps to solve a business problem but don’t know where to start? Do they have an idea in mind, but perhaps haven't fully thought through all the details and information they need to create an app? The articles in Planning a Power Apps project can teach you how to convert an idea into a fully working solution by using Power Apps. Use the materials to organize solution envisioning workshops with makers and help them plan and execute their Power Apps projects. This could be a great add-on to an App in a Day event that you are running internally. Planning a Power Apps project The Creator's Manual Further resources
  • 58. For users to improve their digital skills and technology use we need them to embrace and commit to change. It’s about more than training. 1 Drive Interest/Awareness Guide Understanding 2 3 Realize Value
  • 59. You have tools available to scale the same things Microsoft does. Microsoft has created Power Platform in a day training courses. This is a great for team members, whatever their role, who want to extend their skills to learn how to create apps with Power Apps, chatbots with Power Virtual Agents or desktop flows with Power Automate. Once you have people in your team who have attended one of the in-person or virtual events, you could adapt the course materials to align with your organization and run them internally. Remember, everyone in your organization is an expert in something. Teaching them to build Power Apps helps them harness their skills into solutions that benefit the organization. Here’s how Experience how Microsoft Power Platform can meet your business challenges quickly and effectively by attending a virtual, one-day training workshop. Or download the material for your Power Platform experts to deliver the training internally.
  • 60. You will love the way we work. Together. Success starts with awareness and interest, but from a high level what follows are keys to an effective adoption strategy. Focus on the why or what’s in it for them 1 Use real work scenarios by using tasks or business processes that are familiar 2 Use multiple formats to accommodate different learning 3 Reinforce: Make the training stick 4 Foster a strong champions community as people learn most often and effectively from peers not IT and not managers 5
  • 61. As you roll out training, start with the groups that will champion the Power Platform and Microsoft 365, then prepare IT, before launching to the broader organization. • Managers • Early Adopters • Change Champions • Executive Sponsors Core Team IT Preparation • Administration course for IT resources • Formal accreditation • Admin in a Day Business Groups • App in an Hour • Flow in a Day • AI Builder in a Day • Lunch & Learn • Tips and Tricks • Hackathons • Sharing success stories Ongoing Engagement
  • 62. Consider that from when you start to when your ongoing the volume, variety and velocity of your Power Platform solution space will only increase over time. Crawl DAY 1 DAY 3 DAY 2 Onsite Training Virtual Training Self-Help Resources Live Support Champions Network
  • 63. Consider that from when you start to when your ongoing the volume, variety and velocity of your Power Platform solution space will only increase over time.  Create a canvas app in Power Apps  Get started using Dataverse  Create a model driven application in Power Apps  Automate a business process using Power Automate  Bring AI to your business with AI Builder  Create apps, chatbots, flows, and more with Microsoft Dataverse and Teams  Use the UI and controls in a canvas app in Power Apps  Use basic formulas to make better Power Apps canvas apps  Create relationships, business rules, calculations, and rollups in Dataverse  Work with data in a Power Apps canvas app  Integrate Power Automate flows and Dataverse  Integrate SharePoint and Power Automate  Master advanced techniques for Power Apps canvas apps  Create components with Power Apps Component Framework  Integrate with Microsoft Power Platform and Dataverse  Use advanced data options and connectors in Power Apps  Build custom connectors  Extend Microsoft Dataverse Crawl DAY 1 DAY 3 DAY 2
  • 64. You will love the way we work. Together. ™ The distribution of collaborative work is often extremely lopsided. In most cases, 20% to 35% of value-added collaborations come from only 3% to 5% of employees.
  • 65. For users to improve their digital skills and technology use we need them to embrace and commit to change. It’s about more than training. 1 3 Drive Interest/Awareness Guide Understanding Realize Value 2
  • 66. You will love the way we work. Together. Champions help build, grow, and sustain your Microsoft Power Platform adoption by evangelizing and helping their peers with new solutions. Create a champions program and support Power Platform Champions in your organization Should be formally trained to increase their depth and breadth of knowledge. 1 Should be encouraged and empowered to guide, teach, and train their peers. 2 Need consistent positive reinforcement that affirms the impact of their efforts. 3 Need a clear plan upon which to execute. 4 Should be composed of a significant number of non manager, non-IT employees across regions and business groups. 5 Take a look Use the tenant-level analytics in the Power Platform Admin Center to identify your top makers. Or go further by installing the CoE Starter Kit and get deeper insights into your organizations Power Platform usage. Learn more Prolific app maker ignites low code revolution at Schlumberger H&M Group enables citizen development at scale Arm enables low-code adoption with a thriving Center of Excellence Heathrow Airport inspires employee engagement with Microsoft Power Apps
  • 67. You will love the way we work. Together. Digital Badge allows you to easily overlay a badge over your profile image for display across the Microsoft 365 solutions. Showcasing a badge helps to identify champions and provide a bit of recognition for their contributions to the role. • Support for applying and managing multiple badges for users to select from. Support adoption themes, tournament completions from Tournament of Teams, and more! • Allows for the current image without the overlay to be downloaded and retained for use in future This integrates directly into the Champion Management Platform and allows for any champion who is approved to be in the program the ability to update their image should they so choose. Easily extend this to meet broader badging needs such as new employee badges, Power Platform champions and more. Find out more or download it on github.
  • 68. Make a plan that is simple to understand and apply. Prizes like lunch with a leader are well received and require no monetary investment. Theme And the winner is? What’s the prize? Champion of the week • The individual Champion who answered the most questions in the internal community. • The individual Champion who created the most apps or flows that are used for production scenarios. • Highlight in internal Power Platform newsletter or intranet site • Gift card • ‘Thank you’ email from manager or Executive Sponsor • Power Apps Premium licenses for a year Solution of the week • The individual solution that solved the best business process, saved the most money, or increased productivity. Most active business area • The team with the most production apps or flows in use. Most creative idea • Most creative idea submitted in the Innovation Backlog.
  • 69. For users to improve their digital skills and technology use we need them to embrace and commit to change. It’s about more than training. 1 3 Drive Interest/Awareness Guide Understanding Realize Value 2
  • 70. Readiness, training and adoption need to be planned for. Power Platform success starts with awareness and interest, before we can improve understanding, realize value and commit to leveraging it more.
  • 71. Operations, governance and scale. Power Platform
  • 72. Governance isn’t JUST risk mitigation it’s also about efficiency (think of how roles, play books, and structure help teams succeed) and driving better digital excellence (adoption).
  • 73. Policies & Governance Assets Planning Analyzing Coordinating In other words, it’s not just policies but playbooks. The playbooks and execution pattern work is arguably more important as the policies naturally are a by-product from better coordination/focus.
  • 74. Consider the example most people use when referencing Governance. The wild west or super locked down. The reality is that governance (and most approaches) are more nuanced. Projects Tasks Communities Practices
  • 75. Your governance and operations approach has to constantly be focused on learning and adapting improvements over time.
  • 76. Establishing a Microsoft Power Platform Center of Excellence (CoE) means investing in and nurturing organic growth while maintaining governance and control. Example: Inactivity & Orphaned We recommend the following for getting started: • Secure by establishing data loss prevention policies, managing licenses and access to data sources. • Evangelize by providing a community space on Teams, Yammer, or SharePoint, with a collection of links for people to start their learning. • Monitor your usage: see who is creating apps, what apps are being created, and how they are used. • Evolve your CoE strategy with those learnings.
  • 77. The Power Platform Adoption Maturity Model can help you understand your capabilities along multiple dimensions and identify areas of focus to help advance further. Initial • Pockets of success and experimentation with Power Platform. • No strategy or governance approach. • Apps are team-based and supported by the makers. • Organisation sees the potential of a strategic investment, but there is no clear path forward. Repeatable • Initial Power Platform controls implemented by a central team. • Start to identify applications that are broadly used in the organization. • These organizations sometimes believe that the use of the Power Platform is running “out of control.” Defined • Standardizing repeatable practice. • Achieving measurable success to digitally transform their organization. • Defined Power Platform Center of Excellence team. • Transformation may still reflect organic growth. Capable • Standard processes for managing and monitoring Power Platform. • Power Platform capabilities are being used to transform the business broadly and used for enterprise- critical apps and integrations. • Platform Champions have established channels. Efficient • Organization has proven the capabilities of Power Platform to transform mission critical capabilities. • Established community of experts. • Fusion teams enable legacy capabilities and modern cloud architecture to be used easily.
  • 78. As you scale, you’ll look at automating some manual tasks and driving actions based on insights you gather from your adoption. Here’s a few things you’ll be looking at… • Automate the creation of environments for developers by building a request and approval process for them to follow. • Implement Application Lifecycle Management by using Azure DevOps Build Tools or GitHub Actions. • Automate the clean-up of unused environments, apps, and flows. • Identify critical and production applications based on usage, and promote them to appropriate staged environments (development/test/production) to ensure changes made in development do not break end- users in production. • Establish an automated process to get more information from makers about their apps, such as business justification, impact of an outage, and risk assessment to allow you to get a better picture of what your makers are building. • Continue to measure the business value your makers and apps add, to showcase the impact Power Platform is adding to your organization.
  • 79. You will love the way we work. Together. Distribute surveys to gather data about your makers’ knowledge of and satisfaction with the new Power Platform services. The results will help you determine how successful the rollout has been and get you thinking about how to incorporate this feedback into actionable next steps. When you make Power Platform initially available, circulate a survey to gather data about your users’ knowledge of Power Platform. 1 Conduct a survey six months after launch to gather data about your users’ experience with Power Platform. 2 Create new awareness or training content to address any outstanding needs that arise. 3 Release surveys in quarterly increments to help measure user adoption from a satisfaction and productivity standpoint. 4
  • 80. You will love the way we work. Together. 1. Have you heard of Microsoft Power Platform? ❑ Yes, and I am a maker ❑ Yes, but I am not a maker ❑ No 2. Have you attended one of our internal training events, hackathons, or show & tell sessions? ❑ Yes, and I am applying the new skills now ❑ Yes, but I am not yet able to apply the new skills ❑ No, not relevant to my role ❑ Did not know about them 3. How satisfied are you with the internal Power Platform adoption program? 4. What else would you like to see as part of our Power Platform adoption program? Create your own using Microsoft Forms Stream responses directly into Power BI
  • 81. Recommended meetings to host during the program for everyone involved stay updated on the progress. Frequency Agenda Attendees Weekly • Review current progress with the adoption • What’s new/ upcoming • Issues/ roadblocks Working Team Bi Weekly • Review reporting and metrics • What’s new/ upcoming • Issues/ roadblocks Team Leads Monthly • Review reporting and metrics • Review any new features updates/announcements from Microsoft • Outstanding issues/ concerns Manager and Leads Every Quarter • Status update to Leadership on adoption progress • Success stories • Plan next step in the roadmap Managers and Leadership
  • 82. Recommended types of topics to consider when planning activities. Type of topics Purpose Examples Community Engagement Keeping employees updated and engaged in the program • Announcements: What’s new, new champions • Monthly poll/questions Continuous Training Programs Providing training opportunities for employees to increase their knowledge on the platform • Ask an expert • Show and tell • Demo day • Tips and tricks • Lunch and learn • Creating video content • Brainstorming/innovation sessions Success Stories Continuously sharing successes with the business to showcase the wins being accomplished. This increases visibility and awareness to the program. • Intranet article • Newsletter • Video interview with a maker Technical Sustainment Keeping updated with the latest changes and ensuring the environment is current • Cleanup environments of unused apps • Deploy Center of Excellence updates • Review COE direction and new apps and templates • Update data gateways • Review environment strategy, development standards, DLP
  • 83. Example activities your organization can leverage. We are always happy to support! Frequency Activities Daily • Keep updated with latest Microsoft Power Platform news • Respond to questions from Citizen Developers Weekly • Welcome new members • Host Show & Tell sessions • Host Q&A Sessions or Lunch & Learns • Post to your organization’s Power Platform community to keep users engaged: e.g., tips and tricks, use case examples, how to, praise etc. Monthly • Create and update video content/ how to guides and training content. • Create success stories to post and showcase • Post about Power Platform updates in your Community: e.g., MS Teams/ Yammer/ Intranet • Host monthly engagement event: e.g., innovation session, hackathon with specific departments etc. • Extend knowledge with User Group meetup: e.g., invite an external speaker (like us!) • Reward program: praise and reward citizen developers Yearly • Monthly meetings with Power Platform Admin Team to review adoption progress and new features • Quarterly meetings with Leadership to show adoption progress
  • 84. Here is an example of a technical calendar of activities for the Power Platform Admin Team. [Month] Technical Calendar Sample MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY Clean up environments (quarterly) Clean up unused applications (quarterly) Review COE Reports Deploy Center of Excellence Updates Review COE Reports Update Data Gateways Review COE Reports Review environment strategy, development standards, DLP Review COE direction and new apps and templates Post on Power Platform updates Review COE Reports
  • 85. During the beginning phases of your journey, your goals will be focused on raising awareness, increasing knowledge, and providing opportunities for learning and growth. Most Citizen Developers will be interested in learning what is possible, how to start, and where can they go to get help. During the beginning phases of your journey, we recommend: • Welcoming new members to the community • Having many opportunities and avenues for Citizen Developers to be able to drop in and ask questions • Hosting as many Show & Tell sessions as possible to raise awareness and increase knowledge about what’s possible • Sharing Tips & Tricks to assist users when they are blocked or to help them be aware of what’s possible Example of a team that is starting their adoption: [Month] Adoption Calendar Sample MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Announcements/ New Members Ask an Expert Function Friday/ Resources Show and Tell / Video Post/ Demo Day Ask an Expert Function Friday/ Resources Tips and Tricks / Art of the Possible/ Praise Ask an Expert Function Friday/ Resources Show and Tell / Video Post/ Demo Day Ask an Expert Function Friday/ Resources
  • 86. After the community is established, Citizen Developers in the Community will be interested in strengthening their abilities technically. It’s also a good time to continue to reinforce excellence by providing opportunities to showcase apps or Citizen Developers to the organization. In this example calendar, you can see a shift to offering more resources, Tips & Tricks sessions, and keeping the Community engaged with monthly polls to seeing what’s of interest in the Community. [Month] Adoption Calendar Sample MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Announcements/ New Members Show-and- tell/Demo Session Power Apps Drop- in Monthly Poll / Question Function Friday/ Resources PowerApps Drop-in Show and Tell / Video Post/ Demo Day Ask an Expert Function Friday/ Resources PowerApps Drop-in Tips and Tricks / Art of the Possible/ Praise Function Friday/ Resources PowerApps Drop-in Show and Tell / Video Post/ Demo Day Ask an Expert Function Friday/ Resources
  • 87. In addition to continuing to accommodate new users, at this stage you may want to include more opportunities and topics each month to keep users engaged and focus more on increasing their technical capabilities. Draw on your growing community for speakers and community leadership. [Month] Adoption Calendar Sample MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Announcements/ New Members Announcements Monthly Poll / Question Meet a Citizen Developer Function Friday/ Resources Power Apps Power BI Show and Tell / Video Post/ Demo Day Ask an Expert Function Friday/ Resources Power Apps Automate Tips and Tricks / Art of the Possible/ Praise Meet a Citizen Developer Function Friday/ Resources Power Apps Power BI Show and Tell / Video Post/ Demo Day Ask an Expert Function Friday/ Resources
  • 88. Governance and operation can be daunting, but it doesn’t have to be. Focus on driving efficiency and the policies/plans will follow.
  • 89. Demonstrations, samples and ideas. Power Platform
  • 90. Be sure to check out the Power Apps Community App Samples Gallery for actionable ideas and accelerators that can help your work.
  • 91. Sometimes the visual really helps others understand how things can change and experiences can improve. This is why we love doing creative concepts or using others to explain an idea.
  • 92. Build low code apps and automate Build low-code apps and automate Guided simulations allow you to demo complex technologies in a simulated environment with or without the assistance of click beacons and annotations Guided Simulation
  • 93. HR onboarding Guided Simulation Guided simulations allow you to demo complex technologies in a simulated environment with or without the assistance of click beacons and annotations Microsoft Teams & Power Platform HR Onboarding
  • 94. Customer feedback Guided Simulation Guided simulations allow you to demo complex technologies in a simulated environment with or without the assistance of click beacons and annotations Microsoft Teams & Power Platform Customer feedback
  • 95. Guided Simulation Customer service Guided simulations allow you to demo complex technologies in a simulated environment with or without the assistance of click beacons and annotations Microsoft Teams & Power Automate Customer service
  • 96. Available sample apps Several sample apps are available from the Teams store that you can add to your Teams channels and use for different purposes Bulletins Be in the know of all company communications, broadcasts, and announcements in an easy to consume experience in Microsoft Teams Employee ideas App for campaigns and ideas Inspection Manager and user apps for area inspections Issue reporting Manager and user apps for issue reporting Milestones App to keep track of projects, and initiatives
  • 97. Inspection Get started at: http://aka.ms/TeamsInspection Enables frontline workers to inspect an asset or area, to manage quality of products and services or maintain safety at the workplace Facilitates communication between team members to address issues found during inspection Provides simple reports for managers to expedite issue resolution and highlight trends
  • 98. Issue reporting Get started at: http://aka.ms/TeamsIssueReporting Enables team members to quickly report common issues related to quality, safety, or other business- critical processes Easily review, manage, and act upon reported issues to improve resolution time and transparency Provides simple reports for managers to expedite issue resolution and highlight trends
  • 99. Employee Ideas Get started at: http://aka.ms/TeamsEmployeeIdeas Enables team members to quickly generate and organize ideas by campaigns Easily review, manage, and act upon team’s ideas to increase team engagement and morale Helps team managers to improve workplace with employee ideas
  • 100. Bulletins Get started at: https://aka.ms/TeamsBulletins Manage company or departmental communications on Teams Enable employees to customize their bulletins feed Get information on communication open rates, bookmark rates
  • 101. These sample apps can be used for multiple scenarios Level of customization Employee Ideas Generate ideas for: Hackathon projects Workplace safety Product backlog App for frontline workers to submit customer feedback Issue Reporting Report issues about: Customer escalations Safety incidents Helpdesk support App to submit and track work-orders for: Equipment request System access Inspection Do routine checks and inspections: Retail store walk Machinery, equipment Asset check-out / check-in App to establish checklist- based processes for: Machine maintenance Patient check-ins Bulletins Inform frontline crew of: Upcoming promotions Weather alerts Service status Improve field comms by: Adding severity status to messages Following up on open issues Sending 1:1 messages via bots for more time-sensitive messages
  • 102. You will love the way we work. Together. Ideas That Will Transform Your Employee Experience Explore solution ideas or share the downloadable PDF to foster discussion on ways you can do more with Microsoft 365. Explore More
  • 103. Page 133 ESTIMATED COMPLEXITY Adoption Bot Adoption This chatbot, built with Power Virtual Agents for Microsoft Teams, answers 100+ common questions about Microsoft 365 and Teams. You can edit the included topics, add your own topics and ingest existing FAQs. When users need additional help, Adoption Bot can connect users to experts or be extended to open service tickets. Try It Yourself Today Microsoft Solution
  • 104. Page 134 CROSS-INDUSTRY INDUSTRIES Out of the box, Adoption Bot answers 100+ common questions about Microsoft Teams and Microsoft 365 from within the Teams experience. You can edit the included topics, add your own topics, or ingest your existing FAQs in bulk. These can be edited in Power Virtual Agents for Microsoft Teams (PVA) easily by curators and content owners. If users need additional help, Adoption Bot can connect them to experts or be extended to open service tickets (or take other actions) in various IT service management systems with Premium Power Automate connectors. WHAT DOES IT DO? Adoption Bot Adoption ADOPTION HELP LEARNING & DEVELOPMENT FREQUENTLY ASKED QUESTIONS SOLUTION AREAS TECHNOLOGIES USED Interested? We Can Help Customized implementation plans are available for purchase.
  • 105. Page 135 ESTIMATED COMPLEXITY Incentives App Adoption Incentivize and track participation in training and other adoption and change management initiatives. Admins can create and approve awards and align activities with incentives, while users can be rewarded, recognized, and earn prizes when completing nominated activities. Try It Yourself Today Microsoft Solution
  • 106. Page 136 CROSS-INDUSTRY INDUSTRIES Employees participate in incentivized events or activities and then enter a unique code in the App, thus receiving points for each activity. The unique code is set when Admins create an activity. It is then passed onto the participants on completion of the activity. Employees can track their progress on the Leaderboard, and Points can be redeemed for Rewards defined by admins (Coffee, Food, Shopping, etc.) The organization can leverage the data to track and report on progress associated with employee participation. The App can be deployed into Teams, sites, and other places users can access a PowerApp. WHAT DOES IT DO? Incentives App Adoption ADOPTION GOVERNANCE EMPLOYEE ENGAGEMENT SOLUTION AREAS TECHNOLOGIES USED Customized implementation plans are available for purchase. Interested? We Can Help
  • 107. Page 137 ESTIMATED COMPLEXITY Staff Check-Ins App Business Process First-line staff in organizations typically need to communicate regularly and check-in with their teams about time-critical updates. With the app, managers or supervisors can get task updates or check-ins from employees on a schedule or an ad-hoc basis. The staff check-in can include real-time location, photos, and notes. Try It Yourself Today Microsoft Solution
  • 108. Page 138 Staff Check-ins is a Power App that provides a simple workflow where staff can check-in with a photo, location, and other details directly from Microsoft Teams. Managers/Supervisors can set up a one-time or recurring occurrence of a check-in request. Access all the information about the team in one place and track progress - validate locations and photos to ensure that your employees are pushing accurate data. Automate operations workflow by triggering reminder notifications for end-users on Microsoft Teams. WHAT DOES IT DO? CROSS-INDUSTRY TECHNOLOGIES USED INDUSTRIES FIRST-LINE WORKERS FRONT-LINE WORKERS EMPLOYEE MANAGEMENT CHECK-INS SOLUTION AREAS Staff Check-Ins App Business Process Customized implementation plans are available for purchase. Interested? We Can Help
  • 109. Page 139 ESTIMATED COMPLEXITY Innovation Challenge App Ideation This app is one of the Model-driven app samples for Power Apps that start a companywide innovation challenge. Leaders can establish challenges that can then support the contribution of ideas. Ideas are then submitted, reviewed, voted on, and the best ideas get funded for new projects. Try It Yourself Today Microsoft Solution
  • 110. Page 140 CROSS-INDUSTRY INDUSTRIES This app can support a point-in-time innovation challenge from an organization. It provides a place to create and administer innovation challenges, manage contributed ideas, report on challenges and ideas, and create projects to execute the best ideas. • Users can see a dashboard with active challenges data in a variety of formats as well as the top ideas. • Innovation challenges can be created and managed via their own lifecycle. Ideas can be submitted to each challenge scored, rated and more. • Ideas based on challenges can be turned into projects to be further executed, managed and tracked in this closed system or integrated with other systems and services via extensibility options. WHAT DOES IT DO? Innovation Challenge App Ideation INNOVATION IDEATION IDEA SHARING INNOVATION CHALLENGE INNOVATION CONTESTS SOLUTION AREAS TECHNOLOGIES USED Customized implementation plans are available for purchase. Interested? We Can Help
  • 111. Page 141 ESTIMATED COMPLEXITY Innovation Backlog App Ideation Use the Innovation Backlog to ask users to submit ideas for apps and automation that need to be built and describe pain points with the current process. Users describe the process and provide information about personas, tools used, and measures for improvement. This information is used to calculate ROI and complexity. Try It Yourself Today Microsoft Solution
  • 112. Page 142 CROSS-INDUSTRY INDUSTRIES As part of the Power Platform CoE, one can use the innovation backlog app to help enable people to add ideas. Users describe the process, and they provide information about personas, tools used, and measures for improvement. This information is then used to calculate ROI and complexity. After ideas have been added, pick the most impactful ideas for your development team to build or select them for an upcoming hackathon. Other users can vote on ideas or add their own scenarios to an existing idea. Developers can additionally request feedback and testimonials to build their portfolios. WHAT DOES IT DO? Innovation Backlog App Ideation INNOVATION IDEATION IDEA SHARING INNOVATION CHALLENGE INNOVATION CONTESTS POWER PLATFORM COE SOLUTION AREAS TECHNOLOGIES USED Customized implementation plans are available for purchase. Interested? We Can Help
  • 113. Page 143 ESTIMATED COMPLEXITY Request A Team Microsoft 365 Management The app supports the organization's need to tailor Teams templating and enhance the Teams request process. End users request teams via a form that collects info such as business justification, while approvers can manage requests and builds can be automated. This includes the ability to reference existing teams as templates during the request process. Try It Yourself Today Microsoft Solution
  • 114. Page 144 CROSS-INDUSTRY INDUSTRIES As a starting point for building your own Teams or PowerApp based request and provisioning solution this app enables organizations to capture additional information or adjust the provisioning process and further tailor it beyond what is available out of the box. • Easy to use team request form for the collection of team scope, stakeholders (owners and members), and business justifications for new team instances. • Embedded approval process for approval and/or rejection of requests submitted. • Requestor and approver dashboards show past and current requests with status. • Automated team builds on approval, including creating new instances based on existing teams and channels. • Extensibility opportunities to further refine or enhance the provisioning, request, or management processes (recommended). WHAT DOES IT DO? Request A Team Microsoft 365 Management GOVERNANCE PROVISIONING TEAMS TEMPLATING SOLUTION AREAS TECHNOLOGIES USED Customized implementation plans are available for purchase. Interested? We Can Help
  • 115. Page 145 ESTIMATED COMPLEXITY Policy Centre App Employee Communications Finding unique ways to teach your employees the policies of your business can be accomplished with the proper methods. Built with the technology of Power Apps and Microsoft SharePoint, the 2toLead Policy Centre App creates clarity and transparency around your policies with an easy-to-use integrated platform. See A Demo Of This In Action Today 2toLead Solution
  • 116. Page 146 CROSS-INDUSTRY INDUSTRIES Have confidence that each employee is reviewing key documents whether it is for the entire organization or a single team. As policies are established, changes are captured in version control and files are routed for approval. WHAT DOES IT DO? Policy Centre App Employee Communications POLICY MANAGEMENT COMMUNICATION COMPLIANCE PROCESS AUTOMATION EMPLOYEE EXPERIENCE SOLUTION AREAS TECHNOLOGIES USED Customized implementation plans are available for purchase. Interested? We Can Help • The Policy Centre app solution is scalable to your needs; user-friendly for your IT team, in-house SharePoint team and other key users. • Capture compliance with confidence with the dedicated electronic acknowledgement capabilities. • Track versions and revisions for Policies, Procedures, and other documents. • Restrict policy documents to only people who need to have access to them. • Monitor employee engagement with metrics on how often they access your policies and if they are understood. • Improved accountability and transparency by establishing policy standards.
  • 117. Page 147 ESTIMATED COMPLEXITY Shopping Cart Printer App Business Process Built on Microsoft SharePoint, the 2toLead Shopping Cart Print On- Demand App allows your staff to add documents to a shopping cart and define quantities they require. An order will be placed, and the files will be printed. An email receipt will be sent out for each request to keep a record for each print order. See A Demo Of This In Action Today 2toLead Solution
  • 118. Page 148 CROSS-INDUSTRY INDUSTRIES The Shopping Cart Printer Solution enables simple, rich, and secure printing experiences, while reducing time and effort for IT. Staff can add documents to a cart and request the quantities, they need for their next presentation à la carte. WHAT DOES IT DO? Shopping Cart Printer App Business Process PRODUCTIVITY MARKETING SALES PROCESS AUTOMATION SOLUTION AREAS TECHNOLOGIES USED Customized implementation plans are available for purchase. Interested? We Can Help • Browse approved documents and request print-outs. • Can add multiple documents at a time and define individual quantities for each required for printing. • Ability to remove, edit and update your print requests via the shopping cart. • Include personalized message with your request for special details. • Automated email notifications outlining print order details. • Improved process automation.
  • 119. Leverage the community, partners, and Microsoft to inspire and accelerate your effort. Ideas, samples and examples matter and the best ones are from your own organization.
  • 120. You will love the way we work. Together. ™ Download our free 80+ page whitepaper Transform your Employee Experience at every stage with Microsoft 365 and Microsoft Viva! Download Today
  • 121. M365Intranets.com M365Sprawl.com M365Campaigns.com Explore 800+ Pages of Free Expert Guidance… M365Metrics.com M365Resources.com SharePointMigrations.com
  • 122. Let’s connect and find ways to do more and work together. Message me on LinkedIn or email Richard@2toLead.com 200+ Awesome Presentations at: Richard Harbridge 2toLead Chief Technology Officer & Microsoft MVP Super Friendly Thank You Slideshare.Net/RHarbridge 700+ Pages of Whitepapers at: 2toLead.com/Resources Elsewhere… M365Resources.com Office365Campaigns.com M365Sprawl.com M365Intranets.com M365Metrics.com SharePointMigrations.com
  • 123. Bookmark these resources to continue driving engagement throughout your adoption journey and look through these slides for 50+ other resources we linked. ☺ Power Platform on Microsoft Learn Get Certified Go further with the CoE Starter Kit Power Platform on Microsoft Docs Power Platform Community Power Platform Adoption