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Everything You Need to Know About SharePoint Social

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Everything You Need to Know About SharePoint Social

  1. 1. #NHSPUG @RHarbridge #NHSPUG @RHarbridge Presented By: Richard Harbridge Everything You Need To Know About SharePoint’s Social Capabilities
  2. 2. #NHSPUG @RHarbridge My Name Is Richard Harbridge…
  3. 3. #NHSPUG @RHarbridge 3 Connecting Value To SharePoint Social Features
  4. 4. What is the Value?
  5. 5. • Lowers Cost Of Sharing & Organizing Information • Reduces Organizational Barriers • Improves Business Agility • Compliments Talent Management • Promotes End User Innovation
  6. 6. • Improve Search Relevance • Improve Content Authority • Add Further Contextual Relevance • Provide Additional Ways To Find Content
  7. 7. Communities Search Sites Composites ContentInsights Not Just Communities… Leveraged Everywhere
  8. 8. #NHSPUG @RHarbridge Social Feedback Leads To Better Procedures? Why Leveraging SharePoint Blog Features for News is a Great Idea
  9. 9. #NHSPUG @RHarbridge Social SharePoint Options When are people going beyond SharePoint for Social Functionality? Extending Complimenting Supplementing Good Enough On It’s Own Ignoring/Locking Down How To Lock Down SharePoint’s Social Features
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  14. 14. #NHSPUG @RHarbridge Yammer & SharePoint Roadmap Yammer Release Roadmap: http://success.yammer.com/product/releases/ (+ ShareIT App)
  15. 15. #NHSPUG @RHarbridge Mockup Depicting Direction Yammer and SharePoint: Enterprise social roadmap update
  16. 16. #NHSPUG @RHarbridge Social SharePoint Options When are people going beyond SharePoint for Social Functionality? Extending Complimenting Supplementing Good Enough On It’s Own Ignoring/Locking Down How To Lock Down SharePoint’s Social Features Richard Likes These Options The Most. 
  17. 17. #NHSPUG @RHarbridge 19 Wikis, Blogs and Discussions Demonstration
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  20. 20. #NHSPUG @RHarbridge Blogs in 2010… • The gist of it: • Blog posts auto listed in activity feed. • Consistent and improved rich text editor. • Live preview and ability to launch blog program from ribbon. • Team blogs as well as individual blogs. • Personal blog can be linked to mysite. • Improved navigation OOTB for blog sites. • “About this blog” content area. • No HTML or silverlight/media  (AVAILABLE in 2013 w/ Nicer Design Options)
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  25. 25. #NHSPUG @RHarbridge 28 Personal Sites, Profiles, and Newsfeed Demonstration
  26. 26. #NHSPUG @RHarbridge Storage Architecture in 2013 Content DBs (per-user) User Profile Service Profile DB (per-service) People and tag following User profile properties Social DB (per- service) Social tags Content DB (site collection per-user) Feed posts Site and document following Personal storage space (Site Feed posts are stored in the SP site)
  27. 27. #NHSPUG @RHarbridge Permissions
  28. 28. #NHSPUG @RHarbridge Tip: SharePoint Magnifies Issues Active Directory Not Up To Date?
  29. 29. #NHSPUG @RHarbridge Tip: Plan User Profile Properties Property Name Example: Region Name Source Example: System XYZ Editable By Users Example: Editable By Users Privacy Example: Everyone Required or Optional Example: Optional User Profile Property Planning Worksheet
  30. 30. #NHSPUG @RHarbridge Property Tags and Knowledge Mining Where are the tags? •Outlook 2010 {Sent Items} •Sharepoint Server 2010 Control and Consent 1. Auto find and publish to MySite to use {Least Conservative} 2. Don’t Analyze Email {Most Conservative} Office Resource Kit {http://blogs.technet.com/office_resource_kit/} 3. Analyze and upload (user consent at client) Outlook ->Options ->Advanced 4. Consent on suggestions (user consent at server)
  31. 31. #NHSPUG @RHarbridge Discussion Point: The way Yammer is currently integrated with SharePoint focuses on ‘replacing’ the SharePoint Newsfeed functionality. This is due to Yammer being ‘better’ than SharePoint Newsfeed in a variety of ways (with one caveat). Nice Article On Yammer vs SharePoint For Microblogging - https://www.nothingbutsharepoint.com/sites/eusp/Pages/SharePoint- vs-Yammer-for-Microblogging.aspx SharePoint ‘vs’ Yammer Newsfeeds
  32. 32. #NHSPUG @RHarbridge Social Newsfeed
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  34. 34. #NHSPUG @RHarbridge Privacy Settings
  35. 35. #NHSPUG @RHarbridge How You Follow…
  36. 36. #NHSPUG @RHarbridge How You Follow…
  37. 37. #NHSPUG @RHarbridge What Am I Following?
  38. 38. #NHSPUG @RHarbridge Welcome Message
  39. 39. #NHSPUG @RHarbridge Welcome Email Message
  40. 40. #NHSPUG @RHarbridge 44 Tags, Notes and Ratings Demonstration
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  43. 43. #NHSPUG @RHarbridge Rating vs Liking
  44. 44. #NHSPUG @RHarbridge 50 People Search Demonstration
  45. 45. #NHSPUG @RHarbridge Get Recommendations Get suggestions on people to follow
  46. 46. #NHSPUG @RHarbridge Search For People Refine your search based on keywords Discover experts on their interests projects
  47. 47. #NHSPUG @RHarbridge 54 Communities Demonstration
  48. 48. #NHSPUG @RHarbridge Communities in 2013
  49. 49. #NHSPUG @RHarbridge Title Posts and replies Description Navigation Community Categories
  50. 50. #NHSPUG @RHarbridge Community Postings
  51. 51. #NHSPUG @RHarbridge Community Conversations
  52. 52. #NHSPUG @RHarbridge Community Owner Tools
  53. 53. #NHSPUG @RHarbridge Reputation & Badges
  54. 54. #NHSPUG @RHarbridge Reputation & Badges
  55. 55. #NHSPUG @RHarbridge Find What You’re Looking For
  56. 56. #NHSPUG @RHarbridge 63 Bonus! Implementing An Effective SharePoint Social Strategy
  57. 57. #NHSPUG @RHarbridge Social Roll Out Eight Considerations When Implementing SharePoint Social Capabilities
  58. 58. #NHSPUG @RHarbridge Phase 4 Phase 3 Phase 2 Phase 1 Basic Profile Import MySites Piloted MySites Globally Deployed MySites Customized Profiles Implemented Custom Profile Fields Profile Fields Integrated With LOB Data Users Can Edit Profile Data With Write Back To AD Photos Updated From Central Source Profiles Presentation Customized My Sites & Profile Roll Out Eight Considerations When Implementing SharePoint Social Capabilities
  59. 59. #NHSPUG @RHarbridge Social Feature Roll Out Phase 1 Less Than 50% Profiles Populated Notes and Status Updates Infrequently Used Community Sites Piloted Wikis Piloted Leadership Blogs Piloted Discussion Boards Piloted Tags & Notes Infrequent (Usage Low) Ratings Piloted On Knowledge Base Phase 2 Less Than 75% Profiles Populated Notes & Status Updates Used Frequently By Early Adopters Community Sites Globally Deployed Wiki Sites Globally Deployed Department Blogs Deployed Discussion Boards Globally Deployed Tags & Notes Adopted (Usage High) Knowledge Base Initiating New Procedures/Policies Phase 3 Close to 100% Profiles Populated Notes & Status Updates Considered Cultural Norm Communities Extended To External Participants Wiki Spaces Extended To External Participants Personal Blogs Deployed Discussion Boards Leading To New Innovation Or Cost Savings Tags & Notes (Expected) Knowledge Base Podcasting & Media Eight Considerations When Implementing SharePoint Social Capabilities
  60. 60. #NHSPUG @RHarbridge Map To Business Objectives Support Acquisitions Provide Positive Work Culture Highlight Exceptional People Have Highly Effective Decision Making Supporting Community Customer Transparent Support Leadership Personally Engaging w/ Customers Internal Social Collaboration      User Profiles  Personal MySites   Internal Social Networking      Communities Of Interest     Communities Of Practice      External Social Authoring     Social CRM      Direct Relationship  Indirect Relationship Eight Considerations When Implementing SharePoint Social Capabilities
  61. 61. #NHSPUG @RHarbridge Legitimate Causes For Concern Concern Mitigating Solution Corporate Embarrassment The most common reason for corporate embarrassment is lack of training on management and executive teams (or their supporting staff). It’s important for the leader who creates a blog for example to also impose ‘approval’ on blog comments. These simple measures must not only be put into effect but they also must be understood and the users must understand how to use these features effectively. Loss Of Intellectual Property & Trade Secrets This is often dealt with by appending or amending existing intellectual property policies within employee manuals or employee agreements. The Intranet or any social technology should not be exempt from acceptable technology use practices and ethical/respectful employee behavior. Another Potential Distraction It is important for management to support the platform but also to clearly explain why/when it should be used. Setting the expectation that this is a work technology (like email, or their web browser) is often the only effort necessary. To help make employee use more effective it can be extremely useful to provide training, guidance, and examples for how to use the technology in a work setting. Often using stories to illustrate this can go a long way (especially if they are based on the corporate culture, a real use of the tool, and particular to the business). Another Entry Point for Viruses/Other Attacks This is immediately mitigated by deploying or implementing an enterprise ready social technology. Many have constraints imposed to stop people from adding script as an example to status updates, discussion boards, tags, or embedded within other social content. Employee Harassment This is often dealt with by appending or amending existing sexual harassment policies within employee manuals or employee agreements. The Intranet or any social technology should not be exempt from acceptable technology use practices and ethical/respectful employee behavior.
  62. 62. #NHSPUG @RHarbridge Profile Sprawl Challenge? Eight Considerations When Implementing SharePoint Social Capabilities
  63. 63. #NHSPUG @RHarbridge No Anonymity In The Enterprise? Eight Considerations When Implementing SharePoint Social Capabilities
  64. 64. #NHSPUG @RHarbridge Unique Cloud Challenges… If you have SharePoint 2013 On Prem and a Office 365 SharePoint Online Instance… How do you plan the social user experience? Example: Following an o365 document doesn’t add it to your onPrem social feed, it would add it to the o365 data… Difficult hybrid scenario.
  65. 65. #NHSPUG @RHarbridge Discipline and Processes Eight Considerations When Implementing SharePoint Social Capabilities
  66. 66. #NHSPUG @RHarbridge Samples of What to Measure – Number of completed user profiles – Number of connections per user – Cross posting of blogs, subscriptions to RSS and other feeds – Average number of participants with Wikis (also look at distribution – Wikis with most participants vs. universe of wikis) – Effective use on major projects – Reduction in e-mail (generally, on specific topics, corporate noise) – Range of adoption (departments, topics) – Does a new policy or idea get adopted easier? – Search metrics: fewer similar queries=right information fasterEight Considerations When Implementing SharePoint Social Capabilities
  67. 67. #NHSPUG @RHarbridge Understand Your Maturity Microsoft: Enterprise Social Collaboraiton Progression Model - http://www.microsoft.com/enterprise/it-trends/social- enterprise/articles/Enterprise-Social-Collaboration-Progression- Model.aspx#fbid=I1J-B4XG2DS
  68. 68. #NHSPUG @RHarbridge Understand Your Maturity
  69. 69. #NHSPUG @RHarbridge Understand Your Maturity http://www.sharepointmaturity.com/home.aspx
  70. 70. #NHSPUG @RHarbridge 78  Twitter: @RHarbridge  Blog: http://www.RHarbridge.com  Email: Richard@RHarbridge.com  Resources: 50+ User Adoption Activities Adoption Activities 130+ SharePoint Standards SPStandards.com 35+ Governance Documents Governance Documents 100+ Downloadable Presentations SlideShare.com/RHarbridge Thank You Organizers, Sponsors and You for Making this Possible.

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