On-Line Legal Services: Keeping Pace with the Evolving Practice of Law

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Discussion of evolving trends in online legal services and virtual lawyering.

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  • Richard and Stephanie
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  • On-Line Legal Services: Keeping Pace with the Evolving Practice of Law

    1. 1. On-Line Legal Services Richard S. Granat, J.D. Co-Chair, eLawyering Task Force, ABA and President, DirectLaw, Inc. Keeping Pace with the Evolving Practice of Law August 6, 2010 © Copyright, 2010, Richard S. Granat
    2. 2. The CONSUMER Problem © Copyright, 2010, Richard S. Granat
    3. 3. WHAT DO CLIENTS WANT? © Copyright, 2010, Richard S. Granat
    4. 4. CLIENTS WANT FIXED PRICES © Copyright, 2010, Richard S. Granat
    5. 5. CIENTS WANT SPEED © Copyright, 2010, Richard S. Granat
    6. 6. CLIENTS WANT TRANSPARENCY © Copyright, 2010, Richard S. Granat
    7. 7. CLIENTS WANT CONVENIENCE © Copyright, 2010, Richard S. Granat
    8. 8. CLIENTS WANT BETTER TECHNOLOGY © Copyright, 2010, Richard S. Granat
    9. 9. THE WEB GENERATION • Digital DNA © Copyright, 2010, Richard S. Granat
    10. 10. THE SIZE OF THE “LATENT” MARKET • $45 billion latent market © Copyright, 2010, Richard S. Granat
    11. 11. Competition <ul><li>Legal Zoom – 1,000,000 wills </li></ul><ul><li>More than a Thousand Legal Form Web Sites </li></ul><ul><li>Independent Paralegals </li></ul><ul><li>Tax Preparers </li></ul>© Copyright, 2010, Richard S. Granat CONSUMERS OR CLIENTS
    12. 12. CLIENTS WANT Legal Services Ala Carte- Unbundled Legal Services © Copyright, 2010, Richard S. Granat
    13. 13. Only 52.1% of Solos Have a Web Site. Legal Profession is Lagging ONLNE LEGAL SERVICE © Copyright, 2010, Richard S. Granat
    14. 14. Services? What are Online Legal ONLNE LEGAL SERVICE © Copyright, 2010, Richard S. Granat
    15. 15. On-Line legal services are legal services delivered over the Internet directly to clients through a password protected and secure web space where both the attorney and client may interact and legal services are consumed by the client . Sometimes called: elawyering or virtual lawyering . Defined © Copyright, 2010, Richard S. Granat
    16. 16. Virtual Lawyering Is Not: • No physical office • Having a Web site • Email communication © Copyright, 2010, Richard S. Granat
    17. 17. • Know-How Systems • Document Automation • Technology-Assisted Services Internet Technologies © Copyright, 2010, Richard S. Granat
    18. 18. • Web Advisors • Smart Calculators • Other Client Tools Internet Technologies © Copyright, 2010, Richard S. Granat
    19. 19. DOCUMENT AUTOMATION © Copyright, 2010, Richard S. Granat
    20. 20. VIRTUAL LAW FIRM © Copyright, 2010, Richard S. Granat
    21. 21. • Enables Interactions • Multiple Groups • Central Point of Contact The Multi-Sided Platform Model © Copyright, 2010, Richard S. Granat
    22. 22. • Consumers • Attorneys • Vendors The Sides of the Multi-Sided Platform © Copyright, 2010, Richard S. Granat
    23. 23. <ul><li>• www.avvo.com </li></ul><ul><ul><ul><li>• www.legalzoom.com </li></ul></ul></ul><ul><li>• www.mylawyer.com </li></ul><ul><li>• www.uslegal.com </li></ul>Examples of Multi-Sided Platforms © Copyright, 2010, Richard S. Granat
    24. 25.
    25. 27. • Differentiation • Remarkable • Client experience BUILDING A STRONG BRAND ONLINE
    26. 28. POWER OF WINNING LAW FIRMS WILL HAVE A STRONG BRAND & USE THE ONLINE TECHNOLOGY
    27. 29. <ul><li>• Help law firms compete. </li></ul><ul><ul><li>• Create Go-To Places for </li></ul></ul><ul><ul><li>Consumers. </li></ul></ul><ul><li> </li></ul>State Bar Associations Must Be Part of the Solution © Copyright, 2010, Richard S. Granat
    28. 30. 1 . ABA eLawyering Task Force 2. The Virtual Law Firm Learning Center 3. Unbundling Resource Center – ABA Learn More About On-Line Legal Services © Copyright, 2010, Richard S. Granat

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