Introduction to Working in
the Facilities Industry
Employment in the Facilities
Aims and Objectives for this unit:
Cover topics such as:
Places of work in the facilities industry
Service areas within the industry
Working as part of a team
Places of Work - Facilities
Health care premises
Service Areas Within the Industry
Waste & Recycling
Job roles-Soft and Hard FM
Progression Through the Industry
Courses and seminars
Personal attributes to assist:
Presenting a positive image
Working with customers and others
Image of Organisation
Your overall appearance
Your body language
Your facial expressions
Your eye contact
Standard of work
What is body language?
Body language is made up of a whole range of
features many of which we combine together
without ever thinking about what it is we are doing
or what we are expressing.
Helping to establishing rapport
Dishonest or having something to hide?
Turn taking during conversation
Indicate that they want to interrupt
No longer wants to listen will avoid eye contact
Understanding with a single look
Way of communicating attraction
Working as a Team
Increases energy and creativity
Makes the most of a range of
skills and knowledge
and a sense of shared purpose
Listening - it is important to listen to other people's ideas. When people are allowed to freely express their
ideas, these initial ideas will produce other ideas.
Questioning - it is important to ask questions, interact, and discuss the objectives of the team
Respecting - it is important to treat others with respect and to support their ideas.
Helping - it is crucial to help one's co-workers, which is the general theme of teamwork.
Sharing - it is important to share with the team to create an environment of teamwork.
Participating - all members of the team are encouraged to participate in the team. (Usually consist of
- it is important to discuss your ideas with your teammates until you agree.
- individuals are encouraged to exchange, defend, and then to ultimately rethink their ideas.
three or more people)
Communicating - For a team to work effectively it is essential team members acquire communication
skills and use effective communication channels between one another e.g. using email, group meetings and so on.
This will enable team members of the group to work together and achieve the team's purpose and goals.
Team briefings improve
What does this
mean for us?
How to tell
Why is it important
When things don’t just run
Differences of opinion
Within life not everything always runs smoothly. At work
differences of opinion may occur that fall into two groups.
These may be work related or Personal.
Examples may include:
Dealing with the problem
Seeing the person involved
Involving a neutral
Discuss with supervisor
Citizens Advice Bureau
Present a positive personal image
of yourself and your organisation
Dealing with customers
Limits of your own authority
Information current, up to date, concise
Who to refer to if unsure?