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The Worst Advice We've Ever Heard About Online Booking Software

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As a technology provider to the tours and activities sector, we have heard a lot of opinions about online booking software over the years.

But not all of the advice that’s being given is useful for tour operators.

We’re here to clear it up for you so you can filter out the noise and make a balanced, well-informed decision.

Published in: Technology, Business
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The Worst Advice We've Ever Heard About Online Booking Software

  1. 1. THE WORST ADVICE WE’VE EVER HEARD ABOUT ONLINE BOOKING SOFTWARE sales@rezdy.com www.rezdy.com
  2. 2. As a technology provider to the tours and activities sector, we have heard a lot of opinions about online booking software over the years. But not all of the advice that’s being given is useful for tour operators. We’re here to clear it up for you so you can filter out the noise and make a balanced, well-informed decision.
  3. 3. TERRIBLE ADVICE #1: YOU DON’T NEED ONLINE BOOKING SOFTWARE
  4. 4. WHY IT’S WRONG Your customers want the option to book online - especially international travelers. → Over 50% of today’s travelers will rush to the keyboard, rather than the phone to make their travel bookings → 60% of leisure and 41% of business travelers are making their own travel arrangements, generally via internet
  5. 5. WHY IT’S WRONG You and your staff could be spending their time on more important tasks. → No one joins the tour & activity industry to be stuck playing phone and email tag all day. → Streamlining daily admin tasks means your staff can take better care of customers and plan ahead.
  6. 6. TERRIBLE ADVICE #2: DON’T CHANGE, IT’S NOT WORTH IT
  7. 7. WHY IT’S WRONG Online booking software will speed up your cash flow. → Less capital outlay because no need to hire staff to manage customers, or pay rent for physical space. → Customers can book and pay immediately, so the money goes directly into your account.
  8. 8. WHY IT’S WRONG Online booking software will help you stay a step ahead of your competition. → Almost 90% of tour operators are still taking bookings manually via email booking requests. → Only 46% of Australian tour operators with websites offer instant confirmation of booking.
  9. 9. WHY IT’S WRONG Online booking software is much more efficient than paying staff to do tedious admin work. → You save time and money with an automated booking process in place. → There is less room for human error, meaning there’s less double-checking that things were done correctly in the first place.
  10. 10. TERRIBLE ADVICE #3: JUST BUILD IT YOURSELF
  11. 11. WHY IT’S WRONG It is very expensive and time-consuming to build and maintain your own online booking software. → While you have complete control, you are also responsible for the entirety of the costs. → You are responsible for maintaining the software, so when things go wrong, there’s no support line, you will have to contact the developer.
  12. 12. WHAT HAVE WE LEARNED?
  13. 13. GET IT RIGHT #1. In this day and age, you need online booking software. #2. The benefits far outweigh the hassle of learning a new booking process. #3. It’s better to go with a software vendor than try to build it yourself.
  14. 14. Free Buyer’s Guide: Online Booking Software Selection for Tour Operators http://s.rezdy.net/RtB97G
  15. 15. Follow @rezdy_com for more!
  16. 16. About Rezdy
  17. 17. We provide powerful online booking software for niche tour operators Scenic flights ATV tours Helicopter flights Sea kayaking Sailing trips Shuttles ...just to name a few Fishing charters GPS guided tours Walking tours Surf schools Cruises & historic tours Skydiving
  18. 18. Want to learn more? Get in touch! sales@rezdy.com www.rezdy.com Aus: +61 (0) 2 8244 3060 USA: +1 415 655 1633

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