How to Choose an Online Booking Software for Tours & Activities

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With over 50% of today’s travellers choosing to book online instead of over the phone, it's impossible to ignore the need for online reservation software.

But with so many options out there, how do you find one that suits your tour or activity business?

Here's what you need to know about choosing the right kind of online booking software for your tour or activity business.

Published in: Technology

How to Choose an Online Booking Software for Tours & Activities

  1. 1. How to choose an ONLINE BOOKING SOFTWARE for Tours & Activities sales@rezdy.com www.rezdy.com
  2. 2. If you’re a tour operator who wonders whether you really need an online booking system...
  3. 3. If you’re a tour operator who wonders whether you really need an online booking system... STOP
  4. 4. If you’re a tour operator who wonders whether you really need an online booking system... STOP WONDERING
  5. 5. Over 50% of today’s travelers choose to book online instead of over the phone
  6. 6. NO BOOKING SYSTEM? Over 50% of today’s travelers choose to book online instead of over the phone
  7. 7. Over 50% of today’s travelers choose to book online instead of over the phone NO CHANCE.
  8. 8. BUT
  9. 9. BUT Many booking systems are for other kinds of businesses
  10. 10. BUT Many booking systems are for other kinds of businesses accommodations
  11. 11. BUT Many booking systems are for other kinds of businesses accommodations salons
  12. 12. BUT Many booking systems are for other kinds of businesses accommodations salons gyms
  13. 13. Yours need to meet the complex needs of a tour or activity business
  14. 14. Yours need to meet the complex needs of a tour or activity business scenic flights
  15. 15. Yours need to meet the complex needs of a tour or activity business scenic flights guided tours
  16. 16. Yours need to meet the complex needs of a tour or activity business scenic flights guided tours whale watching
  17. 17. Yours need to meet the complex needs of a tour or activity business scenic flights guided tours whale watching cycling tours
  18. 18. Yours need to meet the complex needs of a tour or activity business scenic flights guided tours whale watching cycling tours kayaking
  19. 19. Yours need to meet the complex needs of a tour or activity business scenic flights guided tours whale watching cycling tours kayaking shuttle & transport
  20. 20. Use these 3 steps to find the perfect online booking system for your business...
  21. 21. step 1:
  22. 22. step 1: Know the costs involved
  23. 23. PAID vs. FREE
  24. 24. PAID vs. FREE
  25. 25. PAID vs. FREE limited
  26. 26. PAID vs. FREE basic limited
  27. 27. PAID vs. FREE basic not the best user experience, for you or customers limited
  28. 28. PAID vs. FREE
  29. 29. PAID vs. FREE flexible features
  30. 30. PAID vs. FREE flexible features customer support
  31. 31. PAID vs. FREE flexible features customer support convenient for you & customers
  32. 32. So if you want the features necessary to save time + make money
  33. 33. PAID > FREE So if you want the features necessary to save time + make money
  34. 34. Think about COST FACTORS
  35. 35. COST FACTORS setup + training
  36. 36. COST FACTORS setup + training licensing cost (fixed fee or commission)
  37. 37. COST FACTORS setup + training licensing cost (fixed fee or commission) support
  38. 38. COST FACTORS setup + training support licence per user licensing cost (fixed fee or commission)
  39. 39. FIXED FEE (set fee per month) vs. COMMISSION (percentage of profit)
  40. 40. FIXED FEE (set fee per month) vs. COMMISSION (percentage of profit)
  41. 41. FIXED FEE (set fee per month) vs. COMMISSION (percentage of profit) monthly rate
  42. 42. FIXED FEE (set fee per month) vs. COMMISSION (percentage of profit) predictable monthly rate
  43. 43. FIXED FEE (set fee per month) vs. COMMISSION (percentage of profit) helps you scalepredictable monthly rate
  44. 44. FIXED FEE (set fee per month) vs. COMMISSION (percentage of profit) monthly rate predictable helps you scale not dependent on bookings made
  45. 45. FIXED FEE (set fee per month) vs. COMMISSION (percentage of profit)
  46. 46. FIXED FEE (set fee per month) vs. COMMISSION (percentage of profit) only pay when get bookings
  47. 47. FIXED FEE (set fee per month) vs. COMMISSION (percentage of profit) only pay when get bookings costs more as you grow
  48. 48. FIXED FEE (set fee per month) vs. COMMISSION (percentage of profit) only pay when get bookings costs more as you grow cost changes every month
  49. 49. FIXED FEE (set fee per month) vs. COMMISSION (percentage of profit) only pay when get bookings costs more as you grow better if just starting out cost changes every month
  50. 50. step 2:
  51. 51. step 2: Decide which features you want
  52. 52. Basic Requirements
  53. 53. Basic Requirements Web-based (in the ‘cloud’)
  54. 54. Basic Requirements Web-based (in the ‘cloud’) Real-time booking
  55. 55. Basic Requirements Web-based (in the ‘cloud’) Real-time booking Payment options (PayPal, credit card, bank transfer, deferred payment processing, cash)
  56. 56. Basic Requirements Web-based (in the ‘cloud’) Real-time booking Payment options (PayPal, credit card, bank transfer, deferred payment processing, cash) Visual calendar
  57. 57. Basic Requirements Web-based (in the ‘cloud’) Real-time booking Payment options (PayPal, credit card, bank transfer, deferred payment processing, cash) Visual calendar Currency & language settings
  58. 58. Complex Requirements
  59. 59. Complex Requirements Email customization
  60. 60. Complex Requirements Email customization SMS & email automation
  61. 61. Complex Requirements Email customization SMS & email automation Detailed sales reports
  62. 62. Complex Requirements Email customization SMS & email automation Detailed sales reports Resource management
  63. 63. Complex Requirements Email customization SMS & email automation Detailed sales reports Voucher & promo codes Resource management
  64. 64. Complex Requirements Email customization SMS & email automation Detailed sales reports Voucher & promo codes Distribution channel management Resource management
  65. 65. step 3:
  66. 66. step 3: Assess the software vendor
  67. 67. option 1: Custom-built software
  68. 68. PROS
  69. 69. PROS Designed to exact needs
  70. 70. PROS Designed to exact needs Totally in your control
  71. 71. PROS Designed to exact needs Totally in your control You can create custom features
  72. 72. CONS
  73. 73. CONS VERY expensive
  74. 74. CONS VERY expensive Your job to maintain it
  75. 75. CONS VERY expensive Your job to maintain it No 24/7 support
  76. 76. option 2: Ready-made online booking software
  77. 77. PROS
  78. 78. PROS Quick to set up & get going
  79. 79. PROS Quick to set up & get going MUCH more affordable
  80. 80. PROS Quick to set up & get going MUCH more affordable Dedicated to system maintenance & support
  81. 81. CONS
  82. 82. CONS Can’t create custom features (but can suggest them)
  83. 83. CONS Can’t create custom features (but can suggest them) Some vendors have commission-based pricing
  84. 84. The most important thing to remember?
  85. 85. The most important thing to remember? TAKE
  86. 86. The most important thing to remember? TAKE YOUR
  87. 87. The most important thing to remember? TAKE YOUR TIME
  88. 88. Take free trials TAKE YOUR TIME
  89. 89. Take free trials Evaluate each system TAKE YOUR TIME
  90. 90. Take free trials Evaluate each system Talk to their customers TAKE YOUR TIME
  91. 91. A software that manages your bookings is central to the success of your business
  92. 92. A software that manages your bookings is central to the success of your business DO
  93. 93. A software that manages your bookings is central to the success of your business DO YOUR
  94. 94. A software that manages your bookings is central to the success of your business DO YOUR RESEARCH
  95. 95. Download this guide for complete tips:
  96. 96. Download this guide for complete tips:
  97. 97. ABOUT REZDY
  98. 98. ABOUT REZDY Rezdy is a powerful online booking software for over 600 tour operators worldwide
  99. 99. ABOUT REZDY Rezdy is a powerful online booking software for over 600 tour operators worldwide
  100. 100. Want to learn more?
  101. 101. Get in touch!
  102. 102. Get in touch! sales@rezdy.com www.rezdy.com Aus: +61 (0) 2 8244 3060 USA: +1 415 655 1633

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