Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

MYER's Thoughts from the RetailOasis BIG Breakfast

4,013 views

Published on

Following the RetailOasis BIG Breakfast on Wednesday the 25th of February 2015, here is Richard Umbers' presentation (MYER).

Published in: Retail
  • Be the first to comment

  • Be the first to like this

MYER's Thoughts from the RetailOasis BIG Breakfast

  1. 1. Big Breakfast MCA Sydney : 25 February 2015 Richard Umbers Chief Information and Supply Chain Officer Myer Image: Wayne by Wayne Cooper (Myer Exclusive Brand)
  2. 2. “Once a technology rolls over you, if you are not part of the steamroller you are part of the road” Stewart Brand, Futurist and Environmentalist Page 2
  3. 3. • Omni-channel (of course) • Innovation • Customer Experience Retail fighting back? - Themes from New York NRF – Big Box Retail Show New York – Jan
  4. 4. “People  will  forget  what  you  said,   they  will  forget  what  you  did,  but   people  will  never  forget  how  you   made  them  feel” Maya Angelou, Author Page 4
  5. 5. • Individual Capability • The right Culture and Values • Process Innovation requires: and Leadership - Source: Gary Hamel
  6. 6. “There is no book to read, so we have to work it out for ourselves” Andy Street, CEO John Lewis Page 6
  7. 7. Page 7 •  We will achieve roughly $80mil in FY15 •  We will be roughly 2.67% of total sales Where does innovation take us? To new retail? Image: Cozi by Jennifer Hawkins Myer Spring/Summer 2015 Fashion Launch
  8. 8. • Tech led, Tech enabled • Customer Centric • Borderless • Beyond Channel What is New Retail New Retail Image: Cozi by Jennifer Hawkins
 Myer Spring/Summer 2015 Fashion Launch Source: National online Retail Assn.
  9. 9. “I love hi-tech, but what I love more is an experience that is so simple that the technology disappears” Mike McCue, Developer of Flipboard Page 8
  10. 10. • Data and Insight Driven • Relationship and dialogue based • Personalised • Customer Satisfaction is not enough – Recommendation (NPS) – Customer emotion Customer Centric New Retail
  11. 11. • Unconstrained by geography Borderless New Retail
  12. 12. • Multi-channel supply chain • From anywhere to anywhere • Single item b2b2c • Reverse logistics and returns • Inter-operable master data – get joined up • Customer data • Product data • Technology infrastructure Beyond Channel New Retail
  13. 13. “Pretty front ends … are useless without backend technology and supply chain excellence” Paul Coby IT Director John Lewis Page 12
  14. 14. 14 Is this the new normal?
  15. 15. Thank You MCA Sydney : 25 February 2015 Richard Umbers Chief Information and Supply Chain Officer Myer richard.umbers@myer.com.au Image: Wayne by Wayne Cooper (Myer Exclusive Brand) Page 14

×