Retail indaba aug13

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Retail indaba aug13

  1. 1. RYAN HOGARTH SOCIAL BUSINESS IMPERATIVE @ryanhogarth
  2. 2. If the rate of change on the outside exceeds the rate of change on the inside, the end is near Jack Welch
  3. 3. A world where everything is always on, always available, always different & always changing
  4. 4. The world is changingvery fast. Big will not beat small anymore. Now the fast are beating the slow We’ve got to find new ways & new business models to find revenue…
  5. 5. Be afraid of your customers, because those are the folks who have the money Your competitors are never going to send you any money
  6. 6. 50 billion connected devices By 2020 Being connected is becoming as important as electricity e-Commerce $1 Trillion in 2012 1 billion on Facebook
  7. 7. Life hackers, wellness- and-wealth tinkerers, lifestyle design enthusiasts by nature The quest for change (transformation) has been internalised
  8. 8. Your customers have evolved Have you? In 2020 today’s youth will be the bulk of the consumer and work force. They will know no other way of communicating
  9. 9. Mobile Internet Social Technology
  10. 10. Customers Marketing HR PR & Reputation New Markets Employees
  11. 11. Customer Employee Empowered
  12. 12. riction
  13. 13. Give up Control Build Trust Solve Problems Remove Friction
  14. 14. What is disrupting your industry? What is being tolerated? What is wasting time? Is there an easier way? What problem are we solving? How do we build TRUST?
  15. 15. Embrace Technology
  16. 16. Strong people & technology focus Always on; Always available; Always different & Always changing
  17. 17. AdaptAnnounce Change Intended Result (Time) Anger Frustration Surprise Fear Belief Denial Acceptance Trial Accept / Decline Commitment Progress Delivery Disappointment
  18. 18. RYAN HOGARTH @ryanhogarth

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