Business Meets IT Webinar - Automation For A Better Tomorrow

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Business Meets IT Webinar - Automation For A Better Tomorrow

  1. 1. 1 Copyright © 2014, RES Software. All rights reserved. 0113 Automation for a Better Tomorrow 5 Common Service Desk Headaches IT can Automate Episode 3:
  2. 2. 2 Copyright © 2014, RES Software. All rights reserved. 0113 YOUR PRESENTER Sean Donahue, Chief Evangelist #BusinessMeetsIT Ask your questions on Twitter for your chance to win a $10 Amazon Gift Card!
  3. 3. 33 Today’s Agenda  Automation for a better tomorrow  Why automate  What are Sean’s top 5?
  4. 4. 44 SeanDo’s Top 5 List 5. Employee On-Boarding
  5. 5. 55 5. On-Boarding • On-boarding new employees is an arduous task. • Requires setting up new email accounts, security rules, access to shared drives and printers, ordering devices, furniture, etc. • Often times, it’s manual and involves a lot of people.
  6. 6. 66 Large Law Firm – Boston MA • 70 Page On-Boarding Script • 2 Hours to Complete • Per Employee • Mergers / Acquisitions • Interns or Consultants Some Examples From the Field Financial Software Co. - SFO • 5,000 Seasonal Employees • 3 – 5 Days • Exchange / Shares / AD / KB and more! • Per Employee 𝑎2 + 𝑏2 = 𝑐2
  7. 7. 77 Faster, More Efficient Employee On-boarding With the RES Suite 2014… • On-boarding can be simplified by automating many tasks. • Time, cost & resources can be saved. • Automatically provision and grant access to ALL necessary IT resources to employees.
  8. 8. 88 See IT to Believe IT Watch as we gracefully switch to a live demo
  9. 9. 99 SeanDo’s Top 5 List 5. Employee On-Boarding 4. Windows First Aid
  10. 10. 1010 Windows First Aid • Slow Performance • HDD Full • Corrupt Profile • Stuck RDS Session “Reduce – Reuse - Recycle”
  11. 11. 1111 See IT to Believe IT Watch as we gracefully switch to a live demo
  12. 12. 1212 SeanDo’s Top 5 List 5. Employee On-Boarding 4. Windows First Aid 3. Temporary Admin Rights
  13. 13. 1313 Temporary Admin Rights • Why? • When? • Where? • How? • What’s the risk?
  14. 14. 1414 See IT to Believe IT Watch as we gracefully switch to a live demo
  15. 15. 1515 SeanDo’s Top 5 List 5. Employee On-Boarding 4. Windows First Aid 3. Temporary Admin Rights 2. Employee Off-Boarding
  16. 16. 1616 Off-Boarding • Remove Identity • Re-Assign e-mail • Restrict Access • Return Licenses Don’t let the door hit ya Where the good Lord split ya
  17. 17. 1717 The Risk Of Terminated Employees Terminated employees can: Remotely connect back in  Access/copy old files And on the odd occasion… Deliberately wreak havoc within the system!
  18. 18. 1818 See IT to Believe IT Watch as we gracefully switch to a live demo
  19. 19. 1919 SeanDo’s Top 5 List 5. Employee On-Boarding 4. Windows First Aid 3. Temporary Admin Rights 2. Employee Off-Boarding 1. Password Resets
  20. 20. 2020 Password Resets • Too Much Rum, too much sun, too much fun • What’s the real cost?
  21. 21. 2121 See IT to Believe IT Watch as we gracefully switch to a live demo
  22. 22. 2222 Automating the Lifecycles of IT Services • Triggered by Business Qualification • Delivered Proactively • Intuitive Self-Service for Users • Access Secured & Personalized • Modern & Future-Proofed Technology User
  23. 23. 2323 What’s the word on the street?
  24. 24. 24 Copyright © 2014, RES Software. All rights reserved. 0113 Thank you! …Questions?  Visit us on www.itstore.com  Join Upcoming Webinar: One Storefront to Rule Them All CONNECT WITH US! Sean Donahue, Chief Evangelist @SeanDo40

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