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The Responsive Organisation: A Framework for Changing How Your Organisation Works.

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The Responsive Organisation: A Framework for Changing How Your Organisation Works.

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The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information. This is a framework you can use to help make your organisation more responsive to your staff, your customers and everyone inbetween.

The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information. This is a framework you can use to help make your organisation more responsive to your staff, your customers and everyone inbetween.

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The Responsive Organisation: A Framework for Changing How Your Organisation Works.

  1. 1. www.yammer.com @yammeradam | #responsiveorg THE RESPONSIVE ORGANIZATION ADAM PISONI | Co-Founder, Yammer
  2. 2. INDUSTRIAL AGE
  3. 3. INFORMATION AGE
  4. 4. CONNECTED AGE
  5. 5. OLD WORLD vs. NEW WORLD
  6. 6. RESPONSIVENESS EFFICIENCY VS
  7. 7. THE RESPONSIVE ORGANIZATION
  8. 8. UN-LEARN THE PAST
  9. 9. RESPONSIVENESS EFFICIENCY VS
  10. 10. EFFICIENCY RESPONSIVENESS Planning Control Secrecy RESPONSIVENESS EFFICIENCY VS
  11. 11. EFFICIENCY Planning Control Secrecy Experimentation Autonomy Transparency RESPONSIVENESS
  12. 12. A COMMON PROBLEM…
  13. 13. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  14. 14. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  15. 15. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  16. 16. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  17. 17. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  18. 18. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  19. 19. HACK DAY
  20. 20. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  21. 21. APPLYING THE FRAMEWORK INNOVATION LEADERSHIP CUSTOMER SERVICE
  22. 22. CUSTOMER SERVICE
  23. 23. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  24. 24. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  25. 25. DAVID THODEY
  26. 26. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  27. 27. TRANSFORMATION CHALLENGING IS
  28. 28. Build a coalition Communicate Experiment DRIVE TRANSFORMATION
  29. 29. INDUSTRIAL AGE INFORMATION AGE CONNECTED AGE
  30. 30. JOIN THE MOVEMENT http://www.slideshare.net/responsiveorg #responsiveorg www.theresponsiveorg.com
  31. 31. INSTRUCTIONS http://www.slideshare.net/responsiveorg #responsiveorg 1. Download this Powerpoint from Slideshare.net/responsiveorg 2. Add your own stories to the Powerpoint, to make it relevant for your organisation 3. Share your version of the presentation by uploading it to Slideshare with the #responsiveorg hashtag 4. Tweet us @responsiveorg with the #responsiveorg hashtag, to share with us how your presentation went! www.theresponsiveorg.com

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