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www.yammer.com
@yammeradam | #responsiveorg
THE RESPONSIVE ORGANIZATION
ADAM PISONI | Co-Founder, Yammer
INDUSTRIAL AGE
INFORMATION AGE
CONNECTED AGE
OLD WORLD vs. NEW WORLD
RESPONSIVENESS
EFFICIENCY
VS
THE RESPONSIVE
ORGANIZATION
UN-LEARN
THE PAST
RESPONSIVENESS
EFFICIENCY
VS
EFFICIENCY
RESPONSIVENESS
Planning
Control
Secrecy
RESPONSIVENESS
EFFICIENCY
VS
EFFICIENCY
Planning
Control
Secrecy
Experimentation
Autonomy
Transparency
RESPONSIVENESS
A COMMON PROBLEM…
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
APPLYING THE FRAMEWORK
INNOVATION
CUSTOMER
SERVICE
LEADERSHIP
APPLYING THE FRAMEWORK
INNOVATION
CUSTOMER
SERVICE
LEADERSHIP
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
HACK DAY
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
APPLYING THE FRAMEWORK
INNOVATION LEADERSHIP
CUSTOMER
SERVICE
CUSTOMER
SERVICE
Control
Secrecy
Planning Experimentation
Autonomy
Transparency
EFFICIENCY
RESPONSIVENESS
APPLYING THE FRAMEWORK
INNOVATION
CUSTOMER
SERVICE
LEADERSHIP
DAVID THODEY
APPLYING THE FRAMEWORK
INNOVATION
CUSTOMER
SERVICE
LEADERSHIP
TRANSFORMATION
CHALLENGING
IS
Build a coalition Communicate Experiment
DRIVE TRANSFORMATION
INDUSTRIAL
AGE
INFORMATION
AGE
CONNECTED
AGE
JOIN THE MOVEMENT
http://www.slideshare.net/responsiveorg
#responsiveorg
www.theresponsiveorg.com
INSTRUCTIONS
http://www.slideshare.net/responsiveorg
#responsiveorg
1. Download this Powerpoint from Slideshare.net/respon...
The Responsive Organisation: A Framework for Changing How Your Organisation Works.
The Responsive Organisation: A Framework for Changing How Your Organisation Works.
The Responsive Organisation: A Framework for Changing How Your Organisation Works.
The Responsive Organisation: A Framework for Changing How Your Organisation Works.
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The Responsive Organisation: A Framework for Changing How Your Organisation Works.

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The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information. This is a framework you can use to help make your organisation more responsive to your staff, your customers and everyone inbetween.

Published in: Business, Technology
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The Responsive Organisation: A Framework for Changing How Your Organisation Works.

  1. 1. www.yammer.com @yammeradam | #responsiveorg THE RESPONSIVE ORGANIZATION ADAM PISONI | Co-Founder, Yammer
  2. 2. INDUSTRIAL AGE
  3. 3. INFORMATION AGE
  4. 4. CONNECTED AGE
  5. 5. OLD WORLD vs. NEW WORLD
  6. 6. RESPONSIVENESS EFFICIENCY VS
  7. 7. THE RESPONSIVE ORGANIZATION
  8. 8. UN-LEARN THE PAST
  9. 9. RESPONSIVENESS EFFICIENCY VS
  10. 10. EFFICIENCY RESPONSIVENESS Planning Control Secrecy RESPONSIVENESS EFFICIENCY VS
  11. 11. EFFICIENCY Planning Control Secrecy Experimentation Autonomy Transparency RESPONSIVENESS
  12. 12. A COMMON PROBLEM…
  13. 13. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  14. 14. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  15. 15. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  16. 16. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  17. 17. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  18. 18. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  19. 19. HACK DAY
  20. 20. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  21. 21. APPLYING THE FRAMEWORK INNOVATION LEADERSHIP CUSTOMER SERVICE
  22. 22. CUSTOMER SERVICE
  23. 23. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
  24. 24. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  25. 25. DAVID THODEY
  26. 26. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
  27. 27. TRANSFORMATION CHALLENGING IS
  28. 28. Build a coalition Communicate Experiment DRIVE TRANSFORMATION
  29. 29. INDUSTRIAL AGE INFORMATION AGE CONNECTED AGE
  30. 30. JOIN THE MOVEMENT http://www.slideshare.net/responsiveorg #responsiveorg www.theresponsiveorg.com
  31. 31. INSTRUCTIONS http://www.slideshare.net/responsiveorg #responsiveorg 1. Download this Powerpoint from Slideshare.net/responsiveorg 2. Add your own stories to the Powerpoint, to make it relevant for your organisation 3. Share your version of the presentation by uploading it to Slideshare with the #responsiveorg hashtag 4. Tweet us @responsiveorg with the #responsiveorg hashtag, to share with us how your presentation went! www.theresponsiveorg.com

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